25 Global Support Jobs

As a Product Consultant at Recruiterflow, you will play a crucial role in assisting customers with technical issues related to our products and services. Your primary responsibilities will include: - Being the first point of contact for customers, offering friendly and efficient consultation and support. - Helping clients optimize their use of the platform by explaining functionality and tools. - Investigating and troubleshooting internal and customer-reported issues, providing timely follow-ups. - Utilizing various software and tools to manage customer interactions effectively. - Collaborating with different teams to ensure a consistent client experience. - Interfacing with existing clients...

Hi, We are looking for IT Support - Noida Location - Sector 6 IT Support engineer ### 1. **Strategic Planning and Development:** - **Infrastructure Strategy:** Develop and implement IT infrastructure strategies that align with the overall business objectives. This includes planning for future growth, technological advancements, and changing business needs. - **Budgeting:** Manage the IT infrastructure budget, ensuring cost-effectiveness and strategic allocation of resources. - **Vendor Management:** Select, negotiate, and manage relationships with hardware, software, and service vendors. ### 2. **Infrastructure Management:** - **Network and Server Management:** Oversee the design, deployment...

As the administrative point of contact for all updates, BAUs, and changes to the Fieldglass application, your key responsibilities will include designing and testing new features, reviewing and investigating integration errors, and identifying and implementing process enhancements. You will collaborate with a variety of stakeholders to prioritize system enhancement initiatives and manage Service Now Tickets for Quarterly Release Management and Testing. Additionally, you will be required to provide 24-hour support to cover the North America, Europe, and Asia markets. Working closely with business analysts, you will document and manage business and functional requirements to ensure seamless op...

Role & responsibilities Job Description:- Key Responsibilities: Infrastructure Support: Provide Level 2 support for hardware (servers, desktops, laptops, printers) and operating systems (Windows/Linux). Perform routine server maintenance and monitoring of core infrastructure components. Manage IT assets inventory, hardware lifecycle, and basic on-site troubleshooting. Site Build & Setup: Assist in IT setup for new offices/sites, including cabling, rack setup, server room configuration, and hardware installation. Collaborate with internal teams and vendors during office expansion, relocation, or renovation projects. Standardize IT infrastructure across sites as per company guidelines. Network...

Only F2F Interview (Apply only if available for F2F Must) Apply - sandhya.khinchee@adecco.com Ph No-8431233602 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Wee...

Only F2F Interview (Apply only if available for F2F Must) Apply - rohita.robert@adecco.com Ph No-8951858328 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Week O...

Dear Candidate, One of our leading MNC Clients is looking for Director (Network Global support) role in Andhra Pradesh. Exp.: 15 - 22 Years Location: Andhra Pradesh No CAB Facility Shift Timings: 5:00pm IST - 3:00am IST (9 hours shifts, 5 days a week) Notice Period: 15 days or less Current or Previous role is equals to Sr. Manager / Director / Head only 15+ years experience in Global network support management (US Region) or Remote desktop support (US Region) 5+ years working for a technology service provider, security vendor, or similar business. 5+ years experience managing staff of more than 100 people. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. ...

Responsibilities and Duties: Responsible for providing level 1 or level 2 desk technical support Maintain Service Desk SLAs and quality standards established by Global Integreon. Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products. Responsible for developing and maintaining computer information resource (Asset inventory). Good Knowledge of MS outlook 2013,2016 & Office365 and Microsoft Teams, Active Directory Management Sound Knowledge of Citrix, VM would be an added advantage (Optional). Functional Skills: Excellent communication and documentation skills. Candidate must have the ability to m...

Role & responsibilities Years of experience: 3.5+ years L1 & L2, GLOBAL SUPPORT EXPERIENCE IS MANDATORY Shifts - Should be flexible with rotational shifts Immediate joiners only Work Experience: Desktop support (Level 1 & 2) Supporting global user MS Outlook 2013, 2016 & Office365, Citrix, VM, Maintaining Service Desk SLAs, Active Directory Management Should have provided global support Certification in Microsoft.

Lead end-to-end product support for global enterprise clients, manage support team, handle escalations, ensure SLA compliance, analyze trends, improve service quality and support UATs and product releases for smooth operations Required Candidate profile 6–10 yrs of experience in enterprise software/SaaS support with team handling. Strong in cloud, APIs, DBs, integrations Excellent in analysis, issue resolution, communication, and client management. Perks and benefits PF Mediclaim Gratuity Performance Bonus

Overview - Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool. The IT Specialist, Enterprise Technologies will assist in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests fo...

Job Overview: SMS Magic is a leading provider of messaging solutions for businesses. We help companies connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels. We are looking for a highly motivated and experienced Head of Customer Support to lead our customer support team and ensure the delivery of excellent customer service to our clients. As the Head of Customer Support, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams, including sales, marketing, engineering, a...

Role & responsibilities Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote. Take complete ownership of an end user problem, starting from request submission till resolution. Investigate, diagnose, and solve varied Endpoint software and functionality problems. Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers. Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action fo...

Contact Person: Rashmi Baluni (9818038714) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC i...

Contact Person: Sonal Kam (9873347320) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issue...

Contact Person: Manish Manohar (9773820707) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC ...

Contact Person: Pushkar Singh (9999535297) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC i...

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for...

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for...

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for...

2 Years in Service Desk Support (Inbound Voice) Looking for candidates with international support experience At least 2 years of previous experience in Global IT Helpdesk supporting global users Excellent communication skills - verbal and written 16/5 service window Should be flexible to extend or ready to work on weekends if any business requirement arises

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

Global Support Operations for QAD. Ensure the team adheres to SLAs. Ensure high-quality service delivery. Incident Management & Resolution. Minimize system downtime. User Training & Documentation. Coordinate with internal IT teams & vendors. Required Candidate profile BE-IT / MCA with 12+ yrs exp in successful IT QAD implementation, team leading, support management incl 5 yrs in project management - delivering projects/programs QAD in a Mass Mfg industry must. Perks and benefits Attractive package based on merit and experience

Designation: Technical Support Engineer (IT Service Desk) Location: Ahmedabad/Gandhinagar, Gujarat Experience: 2+ Years Job description: Job Summary Technical support engineer at IT Service Desk provides technical support to internal employees. This role requires an aptitude for working with applications, systems, servers, O365 suites applications to undertake analysis, diagnosis, and resolution of user problems, which may range from straightforward to more complicated technical issues. The role will be focused on modernizing customer experience for our global employee base at Advantmed, focused on enabling self-service and accelerating the productivity needs of our employee base. Responsibi...

Hi, We are looking for IT Support Engineer Skills: IT Support, Desktop Support, Global support, Remote support, Active Directory. Exp: 2-6 yrs