Work from Office
Full Time
Job Title: Technology Support Analyst Provide tier 1-2 technical support in a global environment, supporting hardware, software & apps. Supporting Office365 & Gmail email solutions Manage endpoints, push OS patches & policy rollouts To support Windows & MAC operating systems To do user administration on ERP system Address user tickets regarding hardware, software, and networking ( DHCP, DNS) Walk customers through installing applications and computer peripherals Troubleshooting network issues. Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with the users to ensure their systems are functional. Report customer feedback and potential product/requirement requests Help create technical documentation and manuals Zoom & WebEx administration & troubleshooting is an added advantage Necessary Skills and Experience Bachelor of Engineering/computer science or equivalent from a recognized University Proven work experience of as a Technical Support Engineer Should be comfortable in working shifts & should have supported Global Customers. Good understanding of ITIL Strong ability to learn new technology and ramp-up quickly. Ability to work in a high-energy technical team environment as a team player. Positive and energetic phone skills, excellent listening skills and strong writing skills. Good communication skills.
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