Job Description

` About the Company upGrad is a leading online higher education platform that aims to make quality education accessible to all. Our mission is to empower individuals through skill development and career advancement, fostering a culture of continuous learning and innovation. About the Role The role involves engaging with assigned leads, qualifying them for upGrad's programs, and facilitating their enrollment through effective communication and coordination with Admission Counsellors. Responsibilities Engage with assigned leads and promptly initiate contact through the auto dialer system. Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. Build rapport, credibility and establish trust with leads through effective communication and active listening. Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. Maintain accurate records of lead interactions and follow-up activities in the CRM system. Qualifications Minimum of 1 year of Edtech-sales experience, with at least 1 year spent in a single company. Min Graduation is required. Previous experience working a 6-day work week. Currently working in the capacity of an individual contributor. Proven track record of meeting targets in the existing company. Required Skills Excellent verbal communication skills with an emphasis on fluency in the English language. Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. Preferred Skills Experience in a fast-paced sales environment. Familiarity with online education platforms. Pay range and compensation package Competitive salary based on experience and performance. Equal Opportunity Statement upGrad is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ``` Show more Show less