1508 Ticketing Tools Jobs - Page 15

As a Telecaller in the Technical Support team located in Visakhapatnam, you will play a crucial role in delivering exceptional customer service by handling both inbound and outbound calls. Your primary responsibilities will include assisting customers with technical issues, troubleshooting basic problems related to hardware, software, and networks, as well as escalating complex issues to Tier 2/3 support teams. Your ability to communicate effectively, provide accurate information with professionalism and empathy, and ensure high customer satisfaction will be key to your success in this role. You will be expected to handle incoming calls from customers requiring tech support, make outbound ca...

Position : Service Desk Engineer L1/ 1.5 Shift: Night (PST) Job Location: Hyderabad (WFO) Preferred candidates must be from Hyderabad/ South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be a Work from Office role and you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, an...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensur...

Hiring for service desk (technical support) Exp- 1 to 4 Yrs Loc- Bangalore Pkg- 4 LPA Skills- Technical Voice, Service Now, Service Desk, Troubleshooting, Intl Voice etc NP- Imm Only Kiranpreet kaur 7982741785 kpreetimaginators@gmail.com

Job Description: Field Ticket Coordinator Position: Field Ticket Coordinator Department: Deployment Team Company: IndoFast Energy Overview: The Deployment Team is the core of field operations at IndoFast Energy, managing deployment, decommissioning, and daily operations. We are seeking a skilled and detail-oriented Field Ticket Coordinator to handle field tickets, ensuring their timely resolution while identifying trends and supporting the operational excellence of our deployment activities. Key Responsibilities: 1. Ticket Management: o Act as the primary custodian of the IndoFast ticketing tool, ensuring smooth operation and maintenance. o Monitor, review, and prioritize incoming field tick...

Role & responsibilities Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Bangalore Immediate joiners preferrable Rotational shift timings Virtual mode Thanks 7200217280

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Hiring for L1 Service Desk Voice Process Expirenece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Alfiya -8787064649 or alfiya@manningconsulting.in

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Greetings!!! I hope this message finds you well. We are exiting to share Job opportunity within our organization. We are currently seeking a talented individual to join our team. You will find the detailed job description below and outlining the responsibilities, qualifications, and benefits associated with this position. We believe that this role offers a stimulating environment for professional growth and development, and we are eager to find the right candidate to contribute to our team's success. If you or someone you know possesses the skills and experience outlined in the job description, we encourage you to apply or share this opportunity within your network. Helpdesk Technician Posit...

Position: Technical Support Executive Location: Bangalore Work Mode: Work from Office Shift: Rotational shifts (24/7 environment) Work Days: 5 days working, 2 days off Transport: Both side cab provided Salary: Up to 4 LPA HRMayur : 7357769199

JOB DESCRIPTION Requirements: 1. Service Desk voice support (Ready to work in call support environment) 2. Mandatory work from office & 24*7 Rotational shifts. Roles & Responsibilities: 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users 2. Route problems to internal 2nd and 3rd level IT support staff. 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 4. Administer and provide User account provisioning. 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's...

Only F2F Interview (Apply only if available for F2F Must) Apply - sandhya.khinchee@adecco.com Ph No-8431233602 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Wee...

As a Networking Managed Services Engineer (L4) at NTT DATA, your primary responsibility will be to ensure the operational efficiency of our clients" IT infrastructure and systems. This will involve managing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure continuous functionality. Your expertise will be crucial in providing immediate and permanent solutions within our service level agreements (SLAs) by reviewing client requests and applying your technical knowledge effectively. Working independently, you will collaborate with clients, stakeholders, team leads, or senior managers to perform operational tasks and address escalated incidents and req...

You are seeking a dynamic and detail-oriented Jr. Supply Chain Analyst to join your team. The ideal candidate will have a basic understanding of supply chain processes, hands-on experience or knowledge of ticketing tools (preferably ServiceNow), and familiarity with onboarding and offboarding (joiners, movers, leavers) processes. This role offers excellent learning opportunities in a global, fast-paced environment supporting key supply chain operations. Key Responsibilities You will be responsible for managing and resolving supply chain service tickets using ServiceNow (SNOW) or similar ticketing systems. Supporting end-to-end onboarding activities, ensuring timely provisioning of hardware, ...

Troubleshoot and resolve issues via ticketing systems (ServiceNow/JIRA). Execute SQL queries to resolve database-related issues. Support & monitor Linux-based systems for application stability. Conduct API testing (Postman)

Only F2F Interview (Apply only if available for F2F Must) Apply - rohita.robert@adecco.com Ph No-8951858328 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Week O...

Job Description: Senior/Principal Software Engineer (C++ - ITSO) About the Role We are looking for a skilled Embedded Software Engineer with strong expertise in Embedded C/C++ and experience in POS, payment solutions, or ITSO-linked systems. The role involves designing, developing, testing, and optimizing high-performance embedded software while working closely with cross-functional teams. Key Responsibilities • Design, develop, test, and optimize embedded software for real-time, high-performance applications. • Collaborate with hardware teams to ensure seamless firmware/software integration. • Analyze system requirements and optimize for performance, memory, and power efficiency. • Conduct ...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Urgent Hiring for Service Desk Analyst for Bangalore Location Mode of Work:- 5 days Work from Office Mode of Interview:- F2F / Walk in interview Date of Interview:-26th 28th 29th &30th walkin drive Job Role & responsibilities:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Techinical skills, Qualification & Experience required:- Bachelor's ...

Role & responsibilities Handling the Field engineers calls Providing Admin access Trouble shooting the technical issues/ reports USB Authentication Application Monitoring Job Location: CBD Belapur, Navi Mumbai Freshers are welcome Interested candidates please share your CV at pooja.nagane@cms.com

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applicati...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applicati...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or application...