2168 Ticketing Tools Jobs - Page 15

As a Desktop Support Engineer at our organization, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your responsibilities will include: - Providing first-line technical support for hardware and software issues on various operating systems. - Diagnosing and resolving end-user problems related to desktops, laptops, printers, peripherals, and mobile devices. - Performing installation, configuration, and maintenance tasks for operating systems, software applications, and security updates. - Managing user accounts, access rights, and system permissions within an Active Directory environment. - Troubleshooting network connectivity issues such as LAN/Wi-Fi, VP...

As a Process Documentation Specialist at Mitsogo | Hexnode, your role will involve managing the lifecycle of incidents and service requests made by the Technical Support Team. You will ensure that these requests are appropriately prioritized, routed, tracked, and resolved in adherence to SLAs. Your attention to detail, organizational skills, and proficiency in ticketing tools and documentation software will be key in this non-technical position. Key Responsibilities: - Ticket Management: Monitor incoming incidents and service requests using ticketing tools like Zendesk or Jira. - Incident Routing: Ensure correct routing of tickets to the appropriate agents or teams based on the nature, urgen...

Position : Technical Support Executive Examination Coordination Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly ...

Greetings from CorroHealth! We are hiring for Application Support Engineer Experience - 3Years - 7 Years Graduation - Any Gender - Preferably Male Job Location - Coimbatore / Chennai / Hyderabad Shift - Rotational Shift Skills: * Excellent communication skills* Technical- Ticketing tool, Active directory, Windows server, Customer support, International client/customer experience. Job Description Bachelors degree in computer science or related field or equivalent experience Three or more years providing software solutions and consulting with customers in a software deployment role. Experience in providing advanced technical support in a customer-facing role. Strong troubleshooting skills and ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications....

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Y...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Y...

Project description Information and Document Systems is a global technology change and delivery organization comprising nearly 200 individuals located mostly in Switzerland, Poland and Singapore. Providing global capturing and document processing, archiving and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory and Operational functions. We are looking for a talent to join Records Management Onboarding team in Pune. Responsibilities Ensure all the technical requirements are captured in the requirement specification document Review the onboarding/migration requirement specification and run-through overview sessions for our stakeholders Analyze the technical...

To provide the first-line of after-sales telephone, remote technical support. Troubleshoot, installations of Applications upgrades, and repairs using a phone, online chat, and remote desktop software. Global Support, International Support.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage i...

Job Title: Senior Customer Service Representative Location: Bangalore Department: Technical Support Voice Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve softw...

Role Overview: As an IT Service Desk Analyst , you will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. You will troubleshoot problems, escalate issues when necessary, and ensure end-user satisfaction with IT services. Key Responsibilities: End-User Support Respond to user queries via phone, email, chat, or ticketing system Diagnose and resolve software, hardware, network, and account access issues Provide first-level support for desktops, laptops, mobile devices, and applications Ticketing & Troubleshooting Record and track incidents and service requests in the ticketing system (e.g., ServiceNow, Jira, F...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure DevOps Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing syst...

Manage the day-to-day operations of the team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. Develop and implement processes and procedures to ensure that customer inquiries are handled efficiently and effectively. Evaluate and implement ticketing tools, understanding IVR and call routings, and knowledge management systems to improve the efficiency and effectiveness. Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner. Develop and maintain relationships with key stakeholders, including customers, vendors, and partners, to ...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English * Freshers alos eligible *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your telephonic interviews scheduled kindly call/Whatsaap *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regard...

Job Description Seeking a motivated and technically skilled First Level Help Desk Technician to provide front-line support for end-users across the organization. The candidate will be responsible for diagnosing and resolving issues related to Windows operating systems, laptops, basic networking, and software installation. The role also includes handling support tickets, remote troubleshooting, and escalating issues as needed. Responsibilities Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system. Troubleshoot and resolve hardware and software issues on Windows laptops and desktops. Support software installations, upgrades, and basic...

Key Responsibilities: Technical Support & Troubleshooting: Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. Troubleshoot and resolve complex issues related to O365, Windows, Mac OS , networking, hardware, and software configurations. Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner. Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments. Ensure that all technical issues are resolved with a focus on quality, efficiency , and minimal disruption to clients. Ticket Management & Documentation: Effectively manage and update support ti...

Role & Responsibilities Perform hardware and software troubleshooting for laptops, desktops, and printers. Diagnose issues and replace faulty components as required. Install, configure, and maintain system software and drivers. Respond to service requests and ensure timely resolution. Proven experience in troubleshoot, test and analyze complex issues Experience of handling customers from initial point to escalating to next level based on complexity of the issue. Good knowledge of outlook & office 365. Preferred Candidate Profile 25 years of experience in hardware and software support for laptops, desktops, and printers. Strong diagnostic and problem-solving skills. Good communication skills ...

Urgent Requirement for International Voice Process Minimum 1 Year of Experience in International voice is required Salary - 3LPA - 6.0LPA Pick & Drop Facility Immediate Joiner For More Info Call OR What's App Renuka @ 8261984933 Perks and benefits Shift Allowance. Performance & Client Incentives.

Role Overview: The Service Desk Specialist will serve as the first point of contact for users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, escalating as necessary, and maintaining accurate records of incidents and service requests. Your goal is to deliver prompt, high-quality technical support and contribute to the overall IT service delivery. Key Responsibilities: Technical Support Provide first-level support via phone, email, chat, or ticketing systems Troubleshoot and resolve hardware, software, printer, and network-related issues Assist with account setups, password resets, permissions, and software installa...

Job Description Position Employee Data Management (EDM) Agent Reports to EDM Lead/Manager Position Summary As the US EDM Agent, you will play an essential operational role in supporting employee data management activities, ensuring accuracy, efficiency, and compliance with established protocols Reporting to the EDM Lead/Manager, you will handle ticket processing, manage the ticket queue, respond to queries, and support the team in maintaining service-level agreements (SLAs) for EDM You will also contribute to weekly and monthly reporting and participate in daily huddles to align on team priorities, Primary Responsibilities Ticket Processing & Queue Management Process employee data management...

Experience:- Grad. with 1 yr in International Technical Voice CTC - Upto 5 LPA to 5.5 LPA Rotational shifts Location:- Pune 2 way cab Notice:- Immediate Joiner For More Info Call OR What's App Neha @ 9890648347 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) - Excellent Communication skills Perks and benefits 2 way cab Shift Allowance Performance Based Inc.