867 Ticketing Tools Jobs - Page 15

NOC-based support to the field engineers' team System provisioning on ERP MIS generation Resolving technical queries Working knowledge of ticketing tools Strong proficiency in MS Excel and Google Sheets Ability to manage high call volumes Enthusiastic and self-motivated Provide service and customer Support, Ticketing tools, MS Excel, Google sheets Exp.- Minimum 6 month to 1 year

HOPPER UNIVERSAL GDS Travel process (voice) WORK FROM OFFICE - Thane Location DOJ - immediate joining GDS/travel background candidates - 20 nos [GDS knowledge and experience of Amadeus/Sabre; (refunds, reissuance, cancellation, reservation, partial exchange, schedule change, etc- 6 months or above)] Good Communication skills 42k net take home; 41k in hand for candidates with GDS knowledge and travel based experience Rounds of interview- HR, Amcat, Essay Writex test, Operations round Essay writex score of 60 required before operations round Strictly follow IBU transport boundaries of Thane Shifts - 24*7 rotational Week off - 2 rotational week off Comms level - STRICTLY Cluster 1 or Cluster 2 (no compromise on quality of comms) Perks and benefits: Good Salary With Unlimited Incentives How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Dhanashri : 7796426785

Join Infosys BPM as a Technical Support Specialist Empower Customers Worldwide! Are you passionate about technology and helping people? Do you enjoy solving complex technical challenges and making a difference in someones day? Infosys BPM is looking for a dedicated Technical Support Specialist to be the voice of our consumer products and deliver world-class support. What Youll Do: As a Technical Support Specialist , you’ll be the frontline hero for Microsoft’s software, hardware, and services. From troubleshooting issues on Windows and Microsoft 365 to assisting with device connectivity and billing inquiries, your expertise will ensure every customer gets timely, clear, and effective solutions. Engage customers via phone, chat, and email — listen actively, empathize, and communicate technical concepts clearly. Troubleshoot and resolve technical issues related to Windows, Office, Surface devices, and more. Provide remote assistance and manage cases with accuracy and professionalism. Help customers with account management, billing, refunds , and product activations. Collaborate across teams to improve products and customer experience. Stay up-to-date on the latest Microsoft updates, patches, and product releases. Aim for first-contact resolution and consistently deliver exceptional customer satisfaction. What You Bring to the Team: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). Prior experience in technical support or customer service. Strong communication skills — you explain tech simply and patiently. Problem-solving mindset with empathy and patience. Familiarity with Microsoft products is a plus; certifications like Azure Fundamentals or M365 Fundamentals are welcome but not required. Comfortable working in a fast-paced environment and supporting customers globally. Why Join Us? Global Impact – Support millions of Microsoft users worldwide. Learning & Growth – Continuous upskilling with Microsoft’s latest technologies. Collaborative Culture – Work alongside experts and grow your network. Flexible Work Environment – (Add if applicable: WFH / Office location details) Be a Problem-Solver – Make an immediate difference by resolving real customer issues. Ready to take your tech support career to the next level? Apply now and become a key part of Infosys BPM’s mission to empower every person and organization on the planet! Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

About the Role Were seeking an experienced IT Change Manager with a strong IT background to own the end-to-end change lifecycle. Youll ensure structured, low-risk execution of IT changes by leveraging ITIL best practices, stakeholder coordination, and service excellence. Key Responsibilities Manage the full change lifecycle: intake, classification, risk assessment, approval, scheduling, implementation, validation, and closure. Integrate change activities with incident, problem, release, risk, and service request processes. Perform impact and risk assessments, defining rollback strategies and mitigation plans. Ensure alignment with SLAs and service request fulfillment, maintaining stakeholder communication throughout the process. Use ticketing tools (e.g. ServiceNow, Jira, BMC) to log and track all change records and dashboards. Enforce adherence to change policies and audit compliance. Monitor change metricslead time, failure rates, rework—and drive process enhancement. Skills & Qualifications 3+ years’ experience in IT change management or closely related ITIL practices (incident/problem/release). Solid foundation in ITIL frameworks, especially Change Management. Familiarity with IT ticketing systems (e.g. ServiceNow, Jira, BMC, HP Service Manager, ITSM). Excellent communication skills—comfortable running CABs, aligning technical & business stakeholders. Positive, collaborative “can-do” attitude, always solution-oriented. Preferred ITIL Foundation or higher certification.

Job Title: L1 Support Engineer Onboarding & Off-boarding Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad or "Remote" Department: IT Support / Customer Operations Reports To: L2 Engineer / Service Manager Experience: 0–2 years Job Type: Full-Time (Rotational Shifts – 24x7) Job Summary: We are looking for a detail-oriented and proactive L1 Support Engineer to manage onboarding and offboarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus. This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations.This role requires willingness to work in a 24x7 rotational shift environment, including weekends and holidays, based on business requirements. Key Responsibilities: Execute onboarding and offboarding procedures for users across customer environments. Create, modify, and deactivate user accounts in Google Workspace. Manage user and channel access in Slack, including permissions and integrations. Handle user provisioning tasks in Jira and other ITSM ticketing tools. Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.). Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks. Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required. Maintain accurate records of account status and license allocations. Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory). Monitor ticket queues and complete tasks within defined SLAs. Participate in documentation of recurring tasks and suggest process improvements. Required Skills & Qualifications: 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles. Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console). Working knowledge of Slack user and workspace administration. Familiarity with Jira or equivalent ticketing systems. Basic knowledge of license management across common SaaS platforms. Strong attention to detail and ability to follow procedures precisely. Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays. Good written and verbal communication skills. Strong time management and task ownership abilities. Preferred Qualifications: Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode. Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc. Any certification in IT fundamentals or Google Workspace Admin is a plus. Experience working in customer-facing IT service environments.

Provides technical assistance to customers regarding hardware and software applications. Troubleshoots and diagnoses technical issues. Assesses and understands user needs and recommends technical fixes.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year International Technical support Experience Salary - Upto 4 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 788029229 *Khushi 7869457739 *kanak 898289979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Role & responsibilities .Net & Java Application Support & Deployment Smooth running of the Applications in Production Environment Communicating to the Back office Users internally and Branch and Franchise Support SLA Timely response to the customers & Management Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Change & Incident & Problem Management related to their application domain Coordinate with Development team for L3 issue Preferred candidate profile Candidate with BSC IT / MCA/ MSC IT/ BE IT qualification are preferred Minimum 2 Years Experience in Application Support Should have hands on Exp in .NET and Java or Troubleshooting Interested candidate kindly share their CV on mail Id neha.singh@sharekhan.com

Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with Users to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Position Summary: We are looking for an Alert & Incident Management Associate to join our Alert & Incident Management team which is part of Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute on opportunities to adopt new processes within the team. This is NOT a directly client-facing role. However, every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike!\ The Team: NOC (Alert & Incident Management) is a Global Operations team that is responsible for 24/7/365 support of the core athenaNet application (Collector & Clinicals), all supporting Platform and Product technology services, the entire supporting infrastructure (both public and private cloud) for core athenaNet, athenahealth Enterprise applications and more things to come! This team is laser focused on availability, reliability, stability, scalability, customer experience and development of large-scale distributed computing problems and performance of the application(s) they support, while ideally spending 50% of the time reacting to issues and the remaining 50% of the time is to make the entire system better. Laser focused on availability, scalability, and customer experience which operates within an agile environment and evangelizing and maintaining Infrastructure-as-Code. Job Responsibilities Alert Management & Resolution 40% Incident Management – 30% Continuous Improvement – 20% Turnover, Team Meetings, Vendor management & Ticket Work – 10% Typical Qualifications 3 – 6 years of professional experience in an IT/Technology environment Bachelor’s or Master’s Degree – B.E / B.Tech / B.C.A The role will be for a standard shift during the weekdays and for rotational shifts on weekends. Strong system administration & Linux administration skills Previous experience working with database technology (Oracle, MySQL, Postgres, etc.) Proven operational background and best practices Experience working with a Fault Management/Monitoring tool such as Assure1, Netcool, Zabbix, SolarWinds, Nagios/iCinga, Kibana, Grafana, Splunk, xMatters, WorldPing, AppDynamics, Thousand Eyes, Prometheus, DataDog Working knowledge of Confluence, Jira or similar ticketing system Experience working with cross-functional groups and teams to achieve common goals Experience supporting a web application in a production environment Experience creating technical documentation and SOPs Experience delivering communications with both technical and non-technical stakeholders NOTE: We make every attempt to keep a consistent schedule for all team members. However, a need may arise where you’ll be asked to work outside of your regular schedule.

Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

GOOD Communication And Technical skill in hardware and networking . ANY GRADUATE MIN EXP 1 YEARS

Exp - Min 2 Years in Service Desk | Ticketing Tools Voice –International Excellent Communication Any Graduate CTC: Up to 4-6 LPA Fixed + Allowances + Incentives Location: Pune / Hyderabad / Bangalore Shifts: 24/7 (US Shifts) Contact no. - 8529474615

Required Skills Set Hardware, Window, O365, ticketing tools, Excel/MIS knowledge, Leadership skills, Qualification Graduate/3 Years Diploma/Degree Certification Optional Technical Question What is Asset management life cycle Can you describe your experience with asset management systems or softwareWhich systems have you used in the past How do you ensure accurate and up-to-date records of all assets within an organization How do you conduct regular audits of assets to ensure accuracy and compliance with organizational policies What methods do you use to track the movement and location of assets What steps would you take to streamline the procurement process for new IT assets How do you'verify incoming assets to ensure they match purchase orders and meet quality standards Explain the stages of the asset life-cycle and your role in managing assets through these stages. How do you determine when an asset should be retired or replaced How do you document asset information, such as serial numbers, configurations, and warranty details Provide an example of a report you have created to analyze asset utilization or life cycle costs. How do you collaborate with other departments, such as IT, finance, and procurement, to ensure accurate asset data and compliance Describe a situation where you had to communicate effectively with stakeholders about asset management issues or changes. How do you ensure that asset management practices comply with regulatory requirements and organizational policies What measures do you take to mitigate risks related to asset loss, theft, or unauthorized access Describe a challenging situation you faced in asset management and how you'resolved it. How do you handle discrepancies or discrepancies in asset records Have you implemented any process improvements in asset management in your previous rolesIf so, what we're they and what was the outcome How do you stay updated with best practices and trends in asset management How do you ensure data accuracy when inputting or updating asset information What strategies do you use to organize and maintain physical and digital records of assets if you are not able to see the asset in service now tool how will you track if users left the Org how will you collect the asset if he is not responding How frequently you update the asset in Database. what is SLA what is incident and service request what preventive maintenance How many people are reporting to You What is duplicate of asset.

Job Description On-Prem Servers RHEL 7,8,9 Installation, upgradation, and good troubleshooting skills SUSE Linux Installation , upgradation, and good troubleshooting skills. Patching activity (Automated Patching) Hardening Vulnerability Management VMware knowledge Ansible basic knowledge Azure basic knowledge Good exposure ITIL concepts. Good exposure to Ticketing tools

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 6 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location- Pune, Bangalore & Hyderabad Immediate Joiner Only

GOOD Communication And Technical skill in hardware and networking . ANY GRADUATE MIN EXP 1 YEARS

Key Roles of a Help Coordinator: Service Manager: Oversees the entire support process, ensuring issues are addressed on time. Coordinator: Acts as a liaison between support teams and end-users. Communicator: Keeps all parties informed about issue progress and service updates. Administrator: Maintains records, reports, and support documentation. Core Responsibilities: 1. Request Management: Logging, tracking, and managing incoming support requests. Prioritising and assigning tasks based on urgency and complexity. 2. Issue Resolution Oversight: Monitoring the resolution process to ensure deadlines are met. Escalating unresolved issues to higher-level support teams. 3. Team Coordination: Collaborating with various support teams to allocate resources effectively. Ensuring proper workload distribution among team members. 4. Customer Support: Providing clear, professional communication to users. Offering guidance on standard procedures and common troubleshooting steps. 5. Reporting & Documentation: Generating performance reports for management. Keeping accurate logs of incidents, resolutions, and system changes. 6. Process Improvement: Recommending workflow improvements based on recurring issues. Implementing new procedures to boost service efficiency. Certifications can boost your credibility and job prospects. Consider: ITIL Foundation For IT service management principles CompTIA A+ – For foundational IT knowledge HDI Support Center Analyst (SCA) – Specific to help desk roles

Job Title : Network Engineer Qualification : Bachelors degree in Computer Networking/Mathematics /Computer Science Experience : 2-4 Years Must Have Skills : Knowledge of TCP/IP in internet working communication Previous NOC experience Cisco/Juniper network certification Experience troubleshooting wireless connections > Have great judgment and an ability to work independently in a fast-paced, startup Environment > Have a knack for analytical thinking and with experience using data and to spot trends and make decisions producing actionable results > Have an extraordinary ability to multitask > Possess a high level of conscientiousness and demonstrate a hyper focused attention to detail > Extremely process oriented and love using your organizing skills to help teams run more efficiently Good to Have Skills : > Have excellent communication skills to work both with customers and coworkers Roles and Responsibilities : Monitoring 24/7 platform; network traffic and alerts Network outage alert response and initial troubleshooting Collaborating with internal and external cross-functiona l teams to resolve platform affecting issues Ensuring issues are clearly tracked, updated and documented Experience required: Experience working in a Linux environment Strong understanding of Layer 2 and Layer 3 networking (routing/switching) Possess the analytical and problem-solving skills with an ability to gather, synthesize and summarize data Excellent verbal and written communication skills Be a team player! Be able to collaborate, prioritize, and solve problems in an ever-changing environment Experience with Slack or Teams as main communication throughout the company Experience preferred: Experience with Jira Ticketing Location : Jaipur CTC Range : 10 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : WFO (work from office) Mode of Hire : Permanent Note : NA HR Sanjana Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432421| sanjana.b@blackwhite.in | www.blackwhite.in

EXECELLENT Communication And Technical skill ANY GRADUATE MIN EXP 2 YEARS

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE / Non-Voice / Blended in Pune and Bangalore Location. NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE VIRTUAL & PHYSICAL INTERVIEW OPTION SAME DAY RESULTS Job Description: -- International Voice/Non Voice Process( Viman Nagar- Pune ) - LARGEST ITES MNC IN INDIA AND TOP 200 IN THE WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATES MINIMUM 6 MONTHS EXPERIENCE REQUIRED SALARY UPTO RS 3.00 LPA- Rs 6.25 LPA 5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS ONE WAY CAB AVAILABLE +TA +PF International Voice Process (HINJEWADI) and in Bangalore - IT City LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO. ELIGIBLE-- GRADUATES -- FRESHERS ALSO ELIGIBLE SALARY UPTO RS 4.00 - Rs 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE International Voice / Blended Process (Magarpatta- Pune ) REPUTED US MNC - ELIGIBLE-- GRADUATES/UNDERGRADUATES FRESHERS ALSO ELIGIBLE SALARY UPTO RS 3.50 LPA-Rs 6.50 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE ----------------------------------------------------------------------------------------------- Interested Candidates can Call or WhatsApp resume HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR SIYA 7565006262 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Provide chat and email-based technical support, troubleshoot software issues, document cases, follow up for resolution, escalate when needed, collaborate with internal teams, and contribute to process improvement and training. Perks and benefits Remote work options, fixed shifts with weekly offs

Key Responsibilities: Lead and mentor a team of L1 NOC engineers, ensuring high performance and continuous development. Monitor network performance, servers, and infrastructure tools for alerts or outages. Respond to incidents, triage network/system alerts, and escalate issues as needed. Coordinate with Level 2/3 teams for complex issue resolution. Maintain documentation for network operations, troubleshooting steps, and SOPs. Ensure shift handovers are smooth with clear communication and reporting. Provide regular status updates to management and clients during incidents or outages. Conduct periodic training and knowledge sharing sessions for L1 engineers. Ensure SLAs and KPIs are consistently met. Take ownership of incident reporting, post-mortem analysis, and follow-up actions. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 3 years of experience in NOC or IT Infrastructure Support. Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching). Experience with NMS tools like SolarWinds, Nagios, Zabbix, or similar. Familiarity with ticketing systems (ServiceNow, Jira, etc.). Excellent verbal and written communication skills. Proven ability to lead a team in a high-pressure environment. Strong analytical and problem-solving abilities. Willingness to work in shifts, including nights and weekends, as required. Preferred: Network certifications (CCNA, CompTIA Network+). Experience with NOC monitoring

Employment Type: Full-time | Office Premises (US Shift - PST Time Zone) About the Role: We are looking for a detail-oriented and proactive IT Support Specialist to manage and execute end-to-end onboarding and offboarding processes, ensure smooth access management across various systems, and provide Level 1 security alert triage. The ideal candidate will have hands-on experience with tools like Rippling, Azure/Entra ID, Microsoft 365, GitHub, and basic endpoint logistics. Key Responsibilities: Onboarding & Offboarding Assign laptops to new hires using Rippling, tracked via Zoho Desk Manage laptop inventory and replenishment by ordering from Apple Business or Lenovo.com Create user/email accounts in Azure/Entra ID and other Microsoft tenants (e.g., EdgeCo) Send onboarding welcome emails from helpdesk Deactivate user/email accounts and retrieve hardware from separated employees Coordinate asset returns using Rippling or DK Intercept/Backup tools Manage GitHub onboarding: sending invites, managing repositories, secrets, and access controls Administer Entra ID & Entra Groups, including Teams, RBAC, and PIM assignments Security Support Monitor and provide Level 1 triage for Sentinel alerts (via Microsoft Teams) Qualifications: 2+ years of experience in IT support, system administration, or technical onboarding Hands-on experience with Azure AD/ Entra ID, Microsoft 365, GitHub, and Rippling Familiarity with IT asset management and endpoint provisioning Strong understanding of user lifecycle processes (onboarding/offboarding) Excellent communication and coordination skills Security awareness and ability to triage basic security alerts Experience working with helpdesk tools (e.g., Zoho Desk) preferred What We Offer: A fast-paced and collaborative work environment Exposure to modern IT systems and cloud technologies Opportunities for upskilling in security and automation tools Competitive compensation and benefits package.