1508 Ticketing Tools Jobs - Page 14

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Exp...

As a Security Managed Services Engineer (L2) at NTT DATA, your main responsibility will be to ensure the operational functionality of our clients" security infrastructures and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services efficiently. Your primary goal is to handle client requests or tickets with technical expertise within the agreed service level agreement (SLA). You will be actively managing work queues, performing operational tasks, and updating tickets with resolution actions. By promptly logging incidents and providing second-level support, you will communicate effectively with other teams and clients to ex...

As a Tech Support at Uffizio, you play a crucial role in providing top-tier support to our customers. You are the first point of contact for clients seeking assistance with our telematics solutions. Your goal is to ensure customer satisfaction, resolve technical issues, and offer guidance on the use of our products. At Uffizio, we are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. Your qualifications should include familiarity with telematics systems or fleet management solutions, strong troubleshooting and problem-solving skills, excellent communication skills (both written and verbal), ability to handle custom...

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 4.5LPA Location- Pune & hyderabad Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 mail id- priyanka@manningconsulting.in

Job Title: Analyst Engineer Location: Pune, Maharashtra Experience: 68 Years Skill Required: IT Infrastructure Services Service Desk Job Description: We are seeking a highly skilled and experienced IT Service Desk Analyst with 6–8 years of hands-on experience in delivering exceptional technical support and customer service. The ideal candidate will have deep knowledge of ITIL processes, incident management, and remote troubleshooting in enterprise environments. Key Responsibilities: Provide first-line technical support to end users via phone, email, or remote tools Troubleshoot and resolve hardware, software, network, and application issues Monitor and manage incident tickets , ensuring SLAs...

1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotation...

1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotation...

2to3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues. Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users. Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive). Proficiency in Active Directory for user account management, group policies, and permissions. Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN). Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST). S...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within se...

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The network, whether physical or virtual, relies on a large staff to keep it running 24x7 and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operators construction, maintenance, activation and trouble management ...

Job Summary: The IT Support Associate - Level I provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users. This role acts as a primary point of contact for service-related inquiries and collaborates closely with team members while working under direct supervision. Key Responsibilities: Customer Service: Serve as the main point of contact for customers regarding service-related inquiries. Maintain relationships with key customers and suppliers to ensure satisfaction and effective communication. IT Support: Provide IT support for designated areas according to established processes. Diagnose and troubleshoot issues with IT har...

About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients Our founders and team members have industry experience and have held senior positions in a wide variety of companies from emerging startups to large Fortune 50 firms and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems ...

Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple...

4-6 years of Strong experience in MS SQL Server 2012/2014/2016 , Integrations services ( SSIS ) , Reporting services(SSRS ) Minimum 5+ Years of Production Support of Applications in MSBI (SQL,SSIS and SSRS) Should have excellent understanding of MSBI Architecture Should have excellent understanding of MS SQL Server Architecture Good to have Python experience Analyze the job failure for cause and recommend technical resolution Provide work-around solutions where possible to restore the service Recommend solutions to application teams if code change is required Ability to demonstrate strong analytical skills Knowledge of ticketing tools Service Now & Scheduling Tools Control M etc Manage and w...

Roles and Responsibility Provide exceptional customer service and support to clients via phone, email, or chat. Resolve customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve complex customer issues. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Identify and escalate potential issues to senior management as needed. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skill...

The role is to monitor software process, integrate systems and troubleshoot any software/ IT/process issues during pre-production, project Go-Live and post project handover to the client. Develop and maintain strong documents and processes for IT.

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrast...

Educational Requirements Bachelor of Engineering Service Line Information Systems Responsibilities Performance Testing:3-5 years of experience in performance testing using JMeter, MS SQL and load runner tools.Conduct end to end performance testing, analyzing NFR and creating scripts.Performance monitoring tools with detailed analysis and reporting.Location: Bangalore/Pune/Hyderabad/Mysore/Chennai Preferred Skills: Technology->Performance Testing->Performance Engineering

Provide L1/L2 support for business users and technical teams. Monitor and troubleshoot issues related to Vertafore applications (AMS360, ImageRight, NetRate). Work closely with internal stakeholders to resolve business and operational challenges. Analyze system performance, identify bottlenecks, and recommend improvements. Respond to incidents, service requests, and technical queries efficiently. Coordinate with product vendors and IT teams to escalate and resolve complex issues. Maintain proper documentation of issues, resolutions, and troubleshooting processes. Conduct training and knowledge-sharing sessions as needed. Ensure adherence to SLAs and compliance standards. Required Skills & Qu...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regar...

Roles and Responsibility Provide exceptional customer service and support to clients via phone, email, or chat. Resolve customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve complex customer issues. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Identify and escalate potential issues to senior management as needed. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skill...

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals That includes installing, diagnosing, repairing, maintaining, and upgrading all end user organizational hardware and equipment while ensuring optimal workstation performance The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required Knowledge & Experience: Provide remote support for end user devices and break-fix for users Coordinate onsite support with End User and Dispatch technicians when required Collaborate with the team to create Documentation and SOPs...

Urgent Hiring for Service Desk- If interested share CV mohini.sharma@adecco.com OR Call 9740521948 Job Title: Global Service Desk Voice Process Location: Bangalore Job Type: Full-Time | Rotational Shifts Experience Required: 6 months2 years in voice-based technical support or service desk roles Role Overview The Global Service Desk Voice Process Executive is responsible for providing first-line support to international clients via voice calls. The role involves troubleshooting technical issues, resolving service requests, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound voice calls from global customers. Provide Level 1 and Level 2 support ...

As a SAP PI/PO Professional at YASH Technologies, you will utilize your expertise and experience in SAP PI architecture, ESR, iFlows, ICO, BPM, and handling web services. Your responsibilities will include configuring encryption PGP, RSA module & keynote generation, RSA algorithm concepts, Enterprise Services, and Proxies. You will be expected to excel in PI administration, standard Modules, and Custom Adapter modules. Additionally, you will develop User Defined Functions (UDF) in Java and Java Mapping, utilizing the NWDS Tool. Your role will involve project implementations in both classical and Agile methods, managing end-to-end SAP PI/PO Implementation projects, and participating in cross-...

You should have a minimum of 8 years of strong experience in SAP PS module. As an SAP PS Consultant, your role will require all the necessary Project System functional and Configuration knowledge in SAP ECC/S4 HANA system. It is essential to have End-to-end Implementation experience in various domains such as Manufacturing, Construction, EPC, or any other Industry. Your expertise should include good configuration knowledge of PS structures like WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement Planning, Project quotation, Timesheets, Goods issues, and other project management activities in SAP PS. Having completed at least three end-to-end implementations is a must, al...