2168 Ticketing Tools Jobs - Page 14

Hiring Technical Support Engineers (1–8 yrs) & Senior Engineers (5–12 yrs) at Malad (W), Mumbai. Skills: SQL, Excel, Ticketing & Remote Desktop. Handle troubleshooting, client support & escalations. Apply: kshitij.gawali@enlinkit.com

As an L1 Support Engineer, you will be responsible for handling initial client inquiries and troubleshooting common technical problems. You'll work closely with higher-level engineers to escalate more complex issues and ensure prompt and efficient resolution, maintaining high levels of customer satisfaction. Responsibilities Respond to client inquiries and provide technical support via phone, email, and chat Diagnose and resolve basic hardware and software issues Document and track issues in the ticketing system Escalate complex problems to L2/L3 support teams Follow up with clients to ensure that issues are fully resolved Maintain technical documentation and service catalog Participate in t...

Hiring for Service Desk/ Desktop Engineer Role: Desktop/ Technical Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

Job Title: TAC Support Manager Overview: We are seeking a highly motivated and experienced TAC Support Manager to lead our global technical assistance center (TAC) operations. The ideal candidate will possess 6-10 years of overall experience, with at least 2 years managing 24x7, 16x6, and other service level agreements, ensuring exceptional customer support across diverse time zones. This role demands strong leadership, technical acumen, and the ability to manage resources effectively in a multi-shift environment. You will be responsible for maintaining high customer satisfaction, driving process improvements, and ensuring timely resolution of technical issues. Location: Hyderabad Please Sha...

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 2+Service Desk Package upto 7LPA Location- Bangalore Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 Or Sakshi-8588061346

Job Description: We are looking for a skilled IT Support Engineer to provide technical assistance and desktop support to end users. The ideal candidate will have hands-on experience with troubleshooting hardware/software issues, managing user accounts, and working with ticketing tools to track and resolve incidents efficiently. Key Responsibilities: Provide Level 1 support for desktops, laptops, printers, and peripherals. Install, configure, and maintain operating systems and software applications. Respond to and resolve user issues via ticketing tools. Manage user accounts, access, and permissions in Active Directory/O365. Ensure timely closure and proper documentation of tickets. Escalate ...

Role & responsibilities . Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong communication skills to interact effectively with clients. - Ability to analyze and interpret client issues accurately. - Familiarity with v...

As a Customer Support Executive at our company, you will play a crucial role in providing exceptional service to our customers. Your responsibilities will include: - Attending and resolving inbound customer queries through calls, chats, and emails. - Providing first-contact resolution or escalating complex issues appropriately. - Ensuring adherence to SLA for response and resolution timelines. - Documenting every interaction with complete details on CRM. - Coordinating with product/service teams to drive closure on complaints and feedback. You should possess the following qualifications: - Graduate in any stream; certification in customer service is a plus. - Prior experience in call center/...

As a Security Managed Services Engineer (L2) at NTT DATA, you play a crucial role in ensuring the security of clients" systems. Your responsibilities include: - Conducting regular assessments of deployed security solutions to identify vulnerabilities - Recommending and implementing enhancements based on your findings - Monitoring, identifying, investigating, and resolving technical incidents and problems efficiently - Reviewing client requests or tickets and resolving them without breaching SLAs - Providing second-line support for incidents and requests with medium complexity - Contributing to or supporting project work as needed - Installing, configuring, and maintaining EPP, EDR, HIPS, and...

Dear Candidate, PFB the JD Below, Location: Chennai Mode: WFO NP: Immediate or less than 30 days Role & responsibilities : Service Desk Engineer: L1/L2 Support) Role Summary: Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experien...

Proven experience leading and managing a service desk or technical support team, typically 5+ years. Experience managing teams across multiple shifts or remote locations is often preferred ITIL Foundation certification, demonstrating a foundational understanding of IT Service Management principles Ability to interpret data, identify root causes of problems, and develop effective solutions Should be able to track and analyze key performance indicators (KPIs), such as resolution times, customer satisfaction scores, and ticket volumes, to identify trends, gaps, and areas for improvement Apply methodologies like Lean, Six Sigma, or PDCA to identify inefficiencies and implement process improvemen...

YOUR IMPACT : As a Sr. Data Specialist, part of the Master Data Services (MDS) team with IT Shared Services, you will help lead both the operational and strategic aspects of master data management. You will be part of a global team, that ensures and governs key master data within OpenText is maintained, including Customer, Vendor, Material and financial data. With your expertise and passion for master data governance, you'll help lead quality improvements and policies to ensure the protection of sensitive data and information assets. Your role will focus on ensuring adherence to an enterprise-wide master data governance framework, covering master data policies, standards, and practices acros...

Respond to inbound/outbound calls, emails, and support tickets from US customers. Troubleshoot software, hardware, connectivity, and access-related technical issues. Accurately log interactions, diagnostics, and resolutions in the helpdesk system. Escalate unresolved or complex issues to higher-level support teams. Ensure timely resolution of issues in compliance with SLAs and deliver a customer-first experience. Handle user onboarding tasks such as account setup and password resets. Collaborate with US-based teams, adjusting to EST/PST time zone requirements. Take full ownership of help requests from receipt to resolution with professional communication. Prioritize and categorize incidents/...

Role & responsibilities . Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong communication skills to interact effectively with clients. - Ability to analyze and interpret client issues accurately. - Familiarity with v...

Hiring for International Voice Process Service Desk Role Any graduate with min 1 year of exp in Tech Support (after graduation) CTC - upto 5 LPA + Allowance 5 Days working 2 Rotational week offs Notice - 0 For more info contact Nidhi +91 8690900776 Required Candidate profile Immediate joiner Excellent communication skills is mandatory (English) 1 year of relevant experience Service Desk Exp (must) Perks and benefits Two way cab facility Performance based incentives

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Contact Nidhi - 860900776 Poshika - 9636487945 Required Candidate profile Immediate joiner Excellent communication skills is mandatory (English) 1 year of relevant experience Service Desk Exp Perks and benefits Two way cab facility Incentives 5 Days Working

Role & responsibilities Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 1. To support daily technical support activities for computers & all other end point devices 2. ...

10+ years of experience in application support, preferably in the financial services or capital markets domain. Minimum 3+ years of hands-on experience with NSE or other exchange trading systems. Experience in leading and mentoring support teams. Required Candidate profile Working knowledge of databases (SQL, Oracle, etc.) Familiarity with ITIL processes, incident/problem/change management. Strong communication skills to interact with internal and external stakeholders

Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Excellent verba...

Description: Overall purpose of role To work and resolve technical problems in Linux/AIXs and work on project tasks (JIRAs, incident, Change) Liaise with other support teams to address the internal support teams issues as well as understand the business requirements and share and adopt best practices being followed. Key Accountabilities Act as technical first point of contact internally and externally for stakeholder requirements through JIRA requests and change tasks, technical calls etc. Promote the use of Technical Standards, Procedures and Best Practice and maximize the use of toolsets and automation. Stakeholder Management and Leadership Manage stakeholder expectations in JIRA communica...

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Exc...

Role Checkpoint Firewall Engineer in Level 2 and Level 3 Description: Implemented an end-to-end Networking solution on multi cloud platform in 24/7 support model-?(Rotational shift based) Primary Skill :- Cisco Routing Switching along with nexus devices knowledge , Cisco working knowledge on multi context firewall ,cisco device upgradation configuration ,ISE knowledge will be added advantage. Establish connectivity with client via S2S, C2S VPN and through internet to meet security policies. Understanding client requirements and provide the end-to-end solution for their requirements. Secondary Skill:- Working knowledge on FortiGate Firewall, Checkpoint Firewall ,F5 load balancer. Work experie...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Yashashvi 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Tha...

We are looking for a proactive and analytical Support Engineer to handle client-reported issues across the project.Monitor and respond to client queries and issues reported through multiple communication channels and internal ticketing systems. Required Candidate profile 8:00 PM - 4:00 AM IST (Night Shift) Experience working in service-based or client-facing projects. Understanding of SQL / APIs for issue reproduction or data validation Knowledge of SDLC.

Position : Technical Support Executive Examination Coordination Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly ...