867 Ticketing Tools Jobs - Page 14

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Hello Connections, We are actively hiring for below role for Pune location. Key Responsibilities Provide first-level technical support for hardware, software, and network-related issues. Respond to IT support requests via phone, email, or ticketing system. Troubleshoot and resolve computer system, application, and network issues. Install, configure, and update operating systems, software, and applications. Assist in setting up and maintaining IT infrastructure, including servers, workstations, and network devices. Support end-users with IT-related queries and provide training on basic IT functions. Maintain IT asset inventory and ensure proper documentation of support tickets and solutions. Work closely with senior IT team members to escalate complex issues. Ensure compliance with IT security policies and best practices. Learn and adapt to new technologies to improve IT support efficiency. Required Skills & Qualifications Jd - trainee / fresher IT Support Engineer Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Technical Skills: Basic knowledge of Windows/Linux OS, networking fundamentals, and troubleshooting hardware/software issues. Soft Skills: Good communication, problem-solving ability, and teamwork skills. Certifications (Preferred but not mandatory): CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals, or equivalent. Additional Requirement: Eagerness to learn and adapt to new technologies. Interested candidates kindly share your updated resume on nikita.telgu@ibntech.com

MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Position Expectations As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA s are met Learn and perform newly set up processes and over time gain subject matter expertise in the work Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs Assist to build and maintain a Knowledge Base for Case Management Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures Collect and cleanse data to populate management reporting systems Key Skills & Abilities 1-3 years experience in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER) Experience in onboarding employees globally Has expertise in HR Operations with eye for detail and process adherence Is a self-starter who is intrinsically motivated for their own performance to achieve desired results Can function independently, with minimal mentorship and supervision Open to work in a 24X7 role Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc. Ability to get into detailing the process and have an eye for detail to suggest process improvements To drive the personal growth and business impact of our employees, we re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it s like to work at MongoDB , and help us make an impact on the world! MongoDB is an equal opportunities employer.

Experience with Guidewire Policy/Billing/Claims(anyone) is a must and should have worked on multiple projects Minimum 6+ years of total experience Minimum 5+ years of experience as a Guidewire Business Analyst Strong communication and interpersonal skills Thorough knowledge and experience of agile methodologies. Skilled at writing detailed Software Specifications (SRS), use cases, and wireframes. Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams. Experience working daily in cross-functional teams. Skilled at negotiating consensus among departments that request sometimes conflicting or inconsistent software requirements. P&C Insurance industry experience is must, experience in Commercial Lines will be preferred Primary Skills Experience with Guidewire Policy/Billing/Claims(anyone) is a must and should have worked on multiple projects Minimum 6+ years of total experience Minimum 5+ years of experience as a Guidewire Business Analyst Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams. P&C Insurance industry experience is must, experience in Commercial Lines will be preferred Skills (competencies) Adaptability Analytical Thinking Attentiveness Business Acumen Business Case Development Business Transformation Business Understanding Client Centricity Coaching Collaboration Commercial Awareness CxO Conversations Data Analysis Data Visualization Data-Driven Decision-Making Dealing with Ambiguity Decision-Making Decision-Making Digital Mindset English Fluency Entreprenerial Mindset Excel Growth Mindset Influencing Knowledge Management Meeting Management Negotiation Organizational Strategy Power BI PowerPoint Project Management Relationship-Building Stakeholder Management Storytelling Strategic Thinking Teamwork Time Management Verbal Communication Written Communication

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unix Shell Scripting Good to have skills : SplunkMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes and procedures.- Provide training and guidance to junior team members on best practices and troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unix Shell Scripting.- Good To Have Skills: Experience with Splunk.- Strong understanding of system performance monitoring and optimization.- Experience in troubleshooting and resolving application issues in a timely manner.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 3 years of experience in Unix Shell Scripting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely support and troubleshooting for system or application issues.- Collaborate with cross-functional teams to resolve technical issues.- Document and maintain system configurations and troubleshooting procedures.- Stay updated with the latest technologies and best practices in Solarwinds Administration.- Train and mentor junior team members in Solarwinds Administration. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration.- Strong understanding of network monitoring and management.- Experience in configuring and optimizing Solarwinds monitoring tools.- Knowledge of IT infrastructure and systems.- Hands-on experience in troubleshooting and resolving technical issues related to Solarwinds Administration. Additional Information:- The candidate should have a minimum of 3 years of experience in Solarwinds Administration.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Angular JS4Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather information, prioritize tasks, and implement solutions that enhance system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and troubleshooting techniques.- Experience with network monitoring tools and performance analysis.- Ability to work with cross-functional teams to resolve complex issues.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education CCNA CCNP certification is required. Qualification 15 years full time education CCNA CCNP certification

Regular follow-ups with support engineers on open tickets, technical incidents (TIs), and pending customer issues.Act as a communication bridge between support team and internal stakeholders Required Candidate profile Manage basic ticket creation and closure tasks in helpdesk system (ZohoDesk/Freshdesk /others).Coordinate with technical teams for escalations, patching timelines, and follow-ups. Good spoken English.

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as required. Monitoring of IT infrastructure, handling of events and alerts through its lifecycle. Documentation and update of service desk SOPs and process documents. User awareness, support & training sessions on new IT technology and solutions. Preferred candidate profile: Minimum 2 -3 years of experience in service desk area with hands-on and expertise in end user support, via email, voice and remote. Hands-on experience in handling of incidents, Service Request, and major incidents. Excellent written and verbal communication with analytical skills. In-depth understanding of Microsoft O365 products, VPN solutions, Operating Systems, and client infrastructure. Commitment to work in 24*5 support environment and work from home in night shift. Availability for support during business odd Hrs., festival, and national holidays. Understanding of any ITSM tool and lifecycle of incidents & service requests. Independent, structured working method, high commitment, reliability as well as high communication ability Good to have Skills and Attributes: ITIL V3/V4 foundation certification Working experience with cross culture organizational and already worked under 24*5 service delivery model. Perks and benefits

Job description Job Title: International Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita2.jobfinder @gmail.com Please share this opportunity with friends who are actively looking for jobs!

As a Technical Support Engineer specializing in Voice Support, you will be the key point of contact for providing technical support via voice channels. You will handle a range of technical issues, ensuring incidents are resolved efficiently following the ITIL Incident Management process. You will own the lifecycle of each ticket from logging through resolution, to maintaining clear and continuous communication with customers. The role demands strong technical troubleshooting across software, hardware, and networking systems. Experience in supporting customers from Europe and the US is crucial. Role & responsibilities : Deliver technical support via voice and email, adhering to ITIL Incident Management processes. Manage and update service tickets, ensuring timely resolution and high customer satisfaction. Own incident lifecycles from initial logging to closure, including conducting customer follow-ups and satisfaction surveys. Provide telephonic support for end users, coordinating with vendors and collaborating with internal problem management and other departments. Proactively monitor systems and execute escalation procedures where necessary. Troubleshoot a wide range of technical issues, including application support (off-the-shelf and custom), VPN software, printers, and collaboration tools. Support password reset tools, and remote control tools, and resolve issues related to MS Windows, Office suites, desktops, laptops, peripherals, and network connectivity. Assist with troubleshooting communication and collaboration platforms, including audio/video conferencing tools. Engage effectively with internal and external stakeholders to maintain smooth operations and timely issue resolution. Communicate system alerts and important updates to users regularly. Take on additional responsibilities and participate in professional development opportunities as required. Preferred candidate profile Proven experience in troubleshooting Windows operating systems. Proficiency with Active Directory, Azure, Office 365, VPN, MFA, and RDP. Familiarity with troubleshooting printers and multifunction devices (MFDs). A minimum of 5 years of experience in a technical support role within an International IT Service Desk or application support environment. Prior experience supporting customers in Europe and the US. Strong skills in customer management, problem-solving, and interpersonal communication. Exceptional verbal and written communication skills in English.

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team! LocationIndia (Preferred in Hyderabad) Employment TypeFull-time Responsibilities : Lead and manage global support teams, including hiring, onboarding, and performance reviews. Ensure 24/7 support coverage through effective scheduling and resource planning. Drive AI and automation initiatives to enhance support efficiency. Monitor customer sentiment and engage directly with clients to resolve issues and understand needs. Collaborate cross-functionally with product, engineering, and cloud teams to share updates and insights. Communicate product and infrastructure changes to clients proactively. Set, track, and report on team KPIs and goals. Maintain support documentation and foster a culture of continuous improvement and knowledge sharing. Qualifications Qualifications Must-Have Skills: Bachelor's Degree in Business, Finance or Computer Science or relevant work experience 8+ years in customer service or technical support management, ideally in financial environments with overall experience in the IT Industry between 12-15 Years Experience in Managing the teams and working in a Matrix Environment Proficient with Salesforce or similar ticketing systems. Hands-on experience with AI tools and implementing AI in support operations. Strong client-facing communication and interpersonal skills. Excellent problem-solving, critical thinking, and attention to detail. Proven ability to lead, mentor, and develop high-performing teams. Adaptable, organized, and effective in fast-paced, dynamic settings. Deep commitment to customer service excellence and empathetic client support. Required to work in U.S shifts or as defined by assigned requirements Willingness to be on-call on holidays or weekends or as required by the business Nice-to-Have Skills: Familiarity with ERP systems like NetSuite, Oracle, SAP Strong knowledge of databases (Postgres, SQL, Oracle) Experience with cloud-based solutions and infrastructure Knowledge of ITIL processes and best practices Passion for technology and customer success Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Additional Information Key Competencies: Strategic Thinking Problem-Solving Data Analysis Executive Level Communication Skills Organization and Planning Cross-Functional Leadership Risk Management Stakeholder Management Resource Management Process Improvement ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Purpose The Support Software Engineer II plays a critical, hands-on role in supporting the day-to-day operations of Fanatics Supply Chain Operations. This position is responsible for providing front-line technical support , rapid incident response , and proactive problem resolution for systems essential to supply chain operations. The engineer will manage severity incidents, troubleshoot complex issues, perform root cause analysis , and build comprehensive support runbooks that empower teams to resolve problems efficiently. Key Responsibilities Provide direct technical support to Fulfillment &Manufacturing/Embellishment Centers, partnering closely with facility leaders and operations teams. Monitor, triage, and resolve support tickets and severity incidents with urgency, focusing on minimizing downtime and impact to operations. Lead root cause analysis to eliminate systemic issues, focusing on permanent solutions rather than temporary workarounds. Document issues, fixes, and troubleshooting procedures to build a detailed support runbook and team-wide knowledge base for recurring and high-frequency issues. Troubleshoot and support critical Warehouse Management Systems (WMS), Manufacturing Systems, Warehouse Control Systems (WCS), Parcel Management Systems, REST APIs, ERP integrations, and direct-to-consumer (DTC) platforms . Partner with cross-functional teams, including engineering and supply chain operations, to ensure 99.9% uptime and a seamless flow of goods. Analyze system data to identify trends, optimize processes , and recommend continuous improvements. Participate in a 24/7 on-call rotation for high-severity incidents. Qualifications and Experience Required: 2-3+ years of experience managing a technical support or ticket queue in a fast-paced, operational environment. Strong incident management and troubleshooting skills , including ability to quickly identify, triage, communicate, and resolve complex issues. Proficiency in writing and troubleshooting complex SQL queries (Oracle, MS SQL, MySQL, Postgres, etc.). Proven experience building and maintaining technical documentation and support runbooks . Hands-on programming experience in one or more object-oriented languages such as GoLang, Perl, Python, C#, C++, .NET . Strong communication skills, with the ability to build trust and alignment across operations and engineering teams. Experience troubleshooting REST APIs, complex system integrations, and backend processes. Ability to troubleshoot custom-built or third-party software that handles order customization , production scheduling, and inventory management . Basic knowledge of server, network, and storage systems , especially as they relate to manufacturing and fulfillment equipment connectivity and system uptime. Preferred: Familiarity with Warehouse Management Systems (WMS) like Manhattan (WMi/WMOS/Active/Scale), JDA, HighJump, or Logfire. Familiarity with software systems used in custom manufacturing - Manufacturing Execution Systems, and Product Lifecycle Management (PLM). Familiarity with Warehouse Control Systems (WCS) such as Compass, Dematic, Intelligrated, Knapp or Pyramid etc. Experience supporting Parcel Management Systems such as ProShip, BluJay, Logistyx, or Pierbridge. Exposure to ERP systems and supply chain backend integrations . Experience in direct-to-consumer / eCommerce environments . Familiarity with distributed systems, Kubernetes, microservices, and orchestration tools like Temporal is a plus. Understanding of the digital workflow from order intake to design file processing and machine interfacing.

JD : Responsibilities: Troubleshooting & Incident Management - Manage and Lead service restoration/recovery of applications. - Ability to drive production incident bridge calls for P1 and high priority P2 incidents. - The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure) Required Qualifications: Bachelor’s degree in Computer Science or similar field; or equivalent work experience. Experience with two or more technologies listed below: - Core-JAVA - Linux/Unix - Oracle/SQL Server - Service Now - Informatica Power Center - AWS Fundamentals - UNIX Scripting - ITIL Understanding - Docker - Kubernetes - Workload Scheduling tools

Position Title : Service desk Engineer REPORTING TO: Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS : As part of the Environment Testing Europe Team you will act as primary contact to support infrastructure regarding: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided to Environment Testing Europe. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Register, classify, route, follow-up and resolve request according to internal processes. As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations. Support in creation operational documents/instructions for Service Desk team. Identify and document Workarounds. Support maintenance and accuracy of Knowledge articles available for end-users via service portal. Identify candidates for Service Catalogue items based on commonly requested items by end users. REQUIRED SKILLS : An ideal candidate should have: 2+ years of experience in Service Desk agent function. Basic understanding of Azure Cloud and M365. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach and capability to work in dynamically changing environment. Below skills will be an advantage: Service Now, BMC Helix knowledge. ITIL Foundation certificate. Azure Cloud knowledge. File name: Page 1 of 2

Job description: We are seeking a highly skilled and motivated Service Desk Analyst with a minimum of 0-3 years of experience in providing exceptional support in a service desk environment. The ideal candidate should possess expertise in various facets of service desk operations, including ticketing, user access management, and proficiency in tools such as SAP and ServiceNow. The role requires a strong commitment to process-oriented work and a demonstrated ability to resolve technical issues efficiently Key responsibilities: Provide front-line support to end-users through effective incident management and ticket resolution. Execute user access management tasks, ensuring compliance with security policies and procedures. Utilize expertise in SAP and ServiceNow tools to troubleshoot and resolve issues promptly. Collaborate with cross-functional teams to ensure timely and effective problem resolution. Document and maintain accurate records of incidents, service requests, and resolutions. Stay abreast of industry best practices and technology trends to enhance service desk operations. Contribute to the continuous improvement of processes and workflows. Qualifications: Proven experience in ticketing systems and user access management. Proficiency in SAP and ServiceNow tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Process-oriented mindset with a focus on efficiency and effectiveness.

Linux Support Engineer - Bengaluru - Immediate Joiners Exp: 1+ years Notice period: Immediate Joiners Preferred Skills : Linux Support - Desktop - L1 ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

Role & responsibilities: Service Desk & Remote Support Level 1 / 1.5 Support Job Title: Technical Support Specialist (L1.5) Key Responsibilities: Provide first-line technical support globally via phone, email, and ticketing systems. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Assist with OKTA MFA setup, password resets, and login-related support. Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE). Resolve device-related issues such as system freezes, BitLocker, and driver problems. Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect. Document incidents and resolutions accurately; contribute to knowledge base updates. Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Required Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 24 years of experience in a service desk or technical support environment. Proficient in Windows and macOS environments, Office 365, and Active Directory. Excellent customer service, communication, and analytical skills. ITIL Foundation certification is an advantage.

Good Communication Skills EXP:- 6 Months to 1 Years Budget:- 19K CTC Should Have Experience on SLA, DLP, SCCM, Ticketing tool, APIPA, DHCP, DNS

Location: Ghansoli, Navi Mumbai Key Responsibilities In this context, your responsibilities as a Frontline Support Agent are: Receipt and registration of applications : Respond to user requests via the ticketing tool or by phone (if justified). Document each request precisely in the ticketing system. Analysis and understanding of requests : Understand the user's request and, if necessary, ask for clarification to complete the information. Categorization and prioritization : Ensure the correct categorization and if necessary, recategorize requests. Apply the appropriate level of impact in accordance with incident management processes. Transfer and collaboration with Level 2 teams : Escalate requests to the appropriate teams. Collaborate with Level 2 Support Agents to improve the quality of transfers and enrich their knowledge. User monitoring and information : Keep users informed of the progress of their requests. In the event of a critical incident, communicate promptly with the appropriate team. Contribution to the knowledge base : Maintain knowledge base information. Propose improvements or additions to optimize the service. All this while ensuring a customer-oriented, fast and quality service. Profile Any Bachelor's degree 3/5 years experience in a similar role, ideally within a multinational organization Fluency in French and English (spoken and written). Technical knowledge Proficiency in ticketing tools Good command of Windows 10/11 environments. Good command of Microsoft Office 365 tools and Microsoft cloud services. Knowledge of common computer peripherals (printers, scanners, workstations, etc.). Notions of network technology principles (LAN, WAN, DNS, DHCP, VPN, etc.) and IT security best practices. Familiarity with ITIL methodologies for managing incidents, service requests, change requests, ... Knowledge of Atlassian tools (Jira, Confluence) is a plus. Professional skills Excellent written and oral communication skills, with an ability to popularize technical concepts for non-technical users. Customer focus and commitment to providing quality service.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2-3 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course Work schedule : Rotational shifts ( 5 days WFO)

Exp-Min 1 Year in Service Desk | Ticketing Tools Voice-International Excellent Communication Any Grad CTC:Up to 4 LPA Fixed + Allowances + Incentives Location: Pune Both way cab Immediate Joiners ONLY Shifts: 24/7 (US Shifts) 7023955677 (HR Kajal)

Job Title : Customer Service L1 Support Engineer Department : Application Support Location : Mumbai Reports to : Global Application Support Manager Experience Required : 2-5 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Role & responsibilities :- Act as the first line of contact for customers via phone, email, chat, or ticketing system. Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. Provide timely and accurate responses to customer queries. Escalate complex problems to higher-level support engineers (L2/L3). Log all interactions, incidents, and resolutions in the support system. Monitor system alerts and respond to critical incidents within defined SLAs. Collaborate with internal teams to ensure customer satisfaction. Follow standard procedures for proper escalation of unresolved issues. Maintain a high level of professionalism and empathy in all interactions. Contribute to the creation and maintenance of knowledge base articles. Preferred candidate profile : Bachelors degree in computer science, Engineering, or equivalent experience. 25 years of experience in a technical support/customer service role. Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. Excellent verbal and written communication skills. Ability to work in shifts and under pressure. Strong problem-solving skills and attention to detail. Willingness to learn and grow in a fast-paced environment. Good to Have: Experience with ITIL processes and ticketing systems. Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: Rotational shifts (24x7 support model). In-Office and On-site depending on business needs

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Basic Technical knowledge & Good Communication