867 Ticketing Tools Jobs - Page 12

Role Description The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction. Key Skills & Competencies Open to work in 24*7 shift environment. Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system. Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification). Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support. Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams. Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs. Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary. Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction. Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process. Key Skills and Competencies Familiar with working on Windows, Linux, Networking & Cloud technologies. Good command in Microsoft Excel and PowerPoint for reporting and presentations. Excellent English communication and customer handling skills. Proficiency in IT Service Management tools. Knowledge of ITIL practices and methodologies. Experience 4 Yrs. – 6 Yrs. Qualifications B. Tech (Electronics, IT, or CS) Preferred, BCA or MCA

Role & responsibilities Job Description : About the Role : We are seeking a detail-oriented and technically adept Junior Service Desk Engineer to join our IT support operations. In this role, you will act as the first line of support for end users, ensuring seamless operation of desktop and web-based applications. This is an excellent opportunity for someone early in their IT career with a passion for solving software-related issues and delivering exceptional user support in a fast-paced, digital-first environment. Key Responsibilities : - Serve as the initial point of contact for end-user support requests via phone, email, chat, or in-person. - Diagnose and resolve software issues related to : a. Microsoft Office 365 Suite (Word, Excel, Outlook, etc.) b. Web browsers (Chrome, Edge, Firefox) c. Collaboration platforms (Microsoft Teams, Zoom, Slack) d. Internal business applications and tools - Log and manage service tickets using ITSM platforms such as Jira Service Management or ServiceNow. - Perform software installations, updates, and basic configurations. - Support user account provisioning, password resets, and access permission issues in Active Directory or Azure AD. - Guide users through technical troubleshooting steps in a clear, user-friendly manner. - Escalate unresolved or complex issues to Level 2/3 support teams or relevant departments. - Maintain accurate documentation of issues and resolutions in the knowledge base. - Adhere to internal SLAs and ensure timely resolution of incidents. Required Technical Skills : - Foundational knowledge of IT support, troubleshooting methodologies, and customer service. - Familiarity with : - Windows 10/11 and/or macOS environments. - Microsoft 365 administration basics (email setup, Outlook configuration, Teams support). - Remote support tools (e.g., AnyDesk, TeamViewer, Microsoft Remote Desktop). - Ticketing systems (e.g., ServiceNow, Jira, Zendesk). - Understanding of basic networking concepts (IP addressing, DNS, DHCP) is a plus. - Awareness of IT compliance practices (e.g., data privacy, access control policies). Preferred candidate profile

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure. Role & responsibilities Preferred candidate profile

Sysnet Global Technologies Pvt Ltd is looking for System Administrator to join our dynamic team and embark on a rewarding career journey Installing, configuring, and maintaining servers, workstations, and other computer systems Monitoring and analyzing system performance to identify and resolve problems Performing regular backups and disaster recovery operations Maintaining security systems, including firewalls and intrusion detection systems Managing user accounts and access rights to systems and data Keeping software up-to-date and ensuring licenses are in compliance Providing technical support to users, including troubleshooting hardware and software problems Collaborating with other IT staff and stakeholders to ensure the smooth operation of systems and services Excellent troubleshooting and problem-solving skills

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

JAVA DEVELOPER/SUPPORT Job Title: Java Developer/Support Location: Chennai Experience Level: 3-4 years Employment Type: Full-Time Key Responsibilities: 1. Application Development & Enhancements - Develop and enhance features in existing Java-based applications using Spring MVC and Spring Boot. Build and maintain RESTful APIs, ensuring robust and scalable backend services. 2. Application Bug Fixes - Identify, analyze, and resolve production and pre-production bugs. Perform root cause analysis, debugging and implement preventive measures. 3. Database Support (SQL & RDBMS) - Write, review, and optimize complex SQL queries, subqueries, and joins. Design and maintain database views, indexing strategies, and data models. Provide support for data extraction, reporting, and debugging DB-related issues. 4. Ticketing & Operations Support - Monitor and resolve tickets related to application issues within SLA using tools like JIRA, ServiceNow, or similar. Act as a liaison between technical teams and business users for issue resolution. Tech Stack: Java 8, Spring Framework Spring Boot & Spring MVC, RESTFUL API, Hibernate ORM, SQL or any RDBMS like MySQL, Oracle or PostgreSQL

Position: L1 Support Engineer Experience : Knowledge about IT support, with a focus on ticket handling using Zoho or similar ticketing tools (e.g., ServiceNow, Jira). Practical experience with Datadog for monitoring applications, servers, databases, or networks. Familiarity with IT infrastructure components, including servers (Windows/Linux), databases (SQL/NoSQL), and networking (TCP/IP, DNS, etc.). Technical Skills : Proficiency in using Datadog to analyze logs, metrics, and alerts for issue identification and resolution. Hands-on experience with the Zoho ticketing tool for logging, tracking, and resolving support tickets. Basic understanding of IT infrastructure troubleshooting and monitoring.

Multifacet Softwares Systems is looking for Technical Support Professional to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail

LGT Holidays is looking for Ticketing Executive to join our dynamic team and embark on a rewarding career journey Manage ticket sales and bookings Respond to customer inquiries and provide assistance with ticket purchases and bookings Maintain accurate and up-to-date records of all transactions, including sales reports and inventory management Coordinate with vendors and other team members to ensure that all events are properly staffed and supported Process refunds, cancellations, and other ticketing-related transactions as needed Provide on-site support for events, including ticket scanning and crowd management Identify opportunities for process improvement and automation Strong knowledge of ticketing systems and processes Excellent customer service and communication skills Were seeking a ticketing executive with GDS experience (Galileo, Amadeus) to assist our clients. Having travel industry experience is a plus.

Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

We are seeking a highly skilled and proactive IT Support Engineer to manage and support end-user IT systems, audio-visual infrastructure, and office IT operations. The ideal candidate will ensure the smooth functioning of IT services, provide technical support to users, and maintain a secure and efficient IT environment across local and remote locations. Key Responsibilities: Oversee and manage the organizations end-user IT infrastructure, ensuring optimal performance and reliability. Administer and maintain Windows operating systems, ensuring system stability and efficiency. Provide support for end-user devices including desktops, laptops, and mobile devices, ensuring hardware and software are up-to-date. Support and maintain AV systems in meeting rooms and common areas, including setup, configuration, and troubleshooting. Install, configure, and troubleshoot networking devices Provide application support for tools such as Microsoft Outlook, Teams, and other productivity software. Maintain and manage security systems including CCTV and biometric access control systems. Manage Identity and Access Management (IAM) services including user account provisioning, group policies, and directory services (eg, Active Directory). Collaborate with cross-functional teams and communicate technical issues effectively to both technical and non-technical stakeholders. Manage End to end employee IT onboarding which includes to preparation and configuration of new laptop/system, user id creation, configuration, IT induction to familiarized user with companies IT and security policy and IT off boarding which includes asset custody to IT, user id deactivation , Mail backup. Co-ordinate with vendor, procurement and finance team for the IT assets like laptop, monitor, docking station, network devices and peripherals purchase this will include end to end procurement process for IT perspective like purchase request creation, invoice booking and payment release of vendors. Regularly update all the systems on -premise , AWS hosted and site locations and network devices like Firewall, Network switch. Manage and maintain ticketing tool for the daily users tickets using ticketing tools like Manage Engine Service Desk or ServiceNow. IT inventory and license management, regularly review IT inventory and keep it up to date. Demonstrate flexibility in work hours and responsibilities to meet the dynamic needs of the business. Detailed Technical Responsibilities: Help Desk Support Provide high-quality first and second-line technical support to internal users in both local and remote locations. Respond promptly to user queries and provide real-time assistance. Act as the central point of contact for all end-user IT support needs. Hardware and Software Support Ensure proper functioning of hardware components and perform machine repairs, including diagnosing and replacing faulty components. Install, update, and troubleshoot software applications and desktop operating systems. Support all Windows services and desktop applications, including Exchange, Active Directory, and Microsoft Intune. Security and Network Support Educate users on IT security best practices and address security concerns. Install, configure, and troubleshoot telecom and network devices. Participate in the development and maintenance of Active Directory group memberships and security policies. Remote Assistance Provide IT support to users regardless of their physical location using remote access tools. Conduct remote and onsite troubleshooting and escalate unresolved issues to higher-level support when necessary. Training and Documentation Conduct training sessions to improve user proficiency with IT systems and tools. Create and maintain technical documentation, manuals, and user guides. System Maintenance and Imaging Perform regular maintenance and updates to all applications and desktop hardware. Create, test, and maintain workstation images for deployment. Peripheral and Printer Support Configure and support printers and other peripherals in a Windows network environment. Inventory and Asset Management Handle inventory and preparation of new and existing equipment. Collaborate with third-party IT vendors for procurement, installation, and maintenance of IT infrastructure and services. Service Desk Operations Ensure all Service Desk tickets are handled efficiently and resolved or escalated as needed. Follow up with users to ensure issues are resolved and service quality is maintained. Continuous Improvement Work with management to improve systems, processes, and user satisfaction. Adapt to changing business needs and contribute to IT strategy and planning. Qualifications: Diploma/Degree, Any graduate Certification in computer hardware and networking 25 years of experience in IT support or a similar role. Strong knowledge of Windows and Linux operating systems. Hands-on experience with AV systems, networking equipment, and end-user support tools. Familiarity with IAM tools and directory services (eg, Active Directory). Excellent problem-solving, communication, and interpersonal skills. Ability to work independently and manage multiple priorities. Experience with ITSM tools and ticketing systems.

Eligibility Criteria: Ability to work in team environment Bachelors degree in CS or IT or related field. Familiarity with customer service software (CRM,ticketing systems) for chat and call process. Ability to work flexible hours ,including evenings and weekends. Earlier experience into chat, call and email support process.(Technical support experience) Customer oriented approach and ability to adapt to different situations. Handled enterprise/Individuals client issues. Hands-on experience on MS office suite. Ability to multitask and problem solving skills 0-2 years of experience Excellent communications skills written and verbal. Responsible for : 1. Respond to customer queries via chat,email, phone in a timely and professional manner. 2. Proactively responding to tickets or issues. 3. Resolve customer queries or issues with required solutions by coordinating with internal teams for query resolution. 4. Provide required information about products and services offered by Provakil. 5. Update customer information and issue details in the ticketing platform and Present weekly ticketing updates to management. 6. Analyzing the challenges faced by clients and passing the details to the technical team. 7. Should be aware of product feature updates. 8. Flexible in working shifts and 6 Days working in shifts 9. Customer engagement on a daily or weekly basis. Requirement: 1. Respond to customer queries or technical issues via email in a timely and professional manner. 2. Resolve customer complaints or issues by providing appropriate solutions or alternatives. 3. Should have knowledge of API integration, cloud based tools. 4. Interact with the cross team to get the issues resolved. 5. Hands on experience on CRM or any ticketing system. 6. Should be able to lead meetings and training sessions. 7. Worked in a customer facing environment. 8. Troubleshoot technical issues at level 1 and level 2 9. Handled customer escalations and worked on escalation matrix

Mega Walkin Drive for Service Desk International Voice for Technical Support(FRESHERS) Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Freshers with good technical knowledge are preferred Freshers with only Excellent communication skills are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Should Carry Min 6months of Experience Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

*Handling Customers queries and resolving problems *Quality Assurance and Process Improvement *Cross-Functional Collaboration *Maintaining Communication Standards *Customer Advocacy and query handling *Issue Resolution * Rotational Shift Required Candidate profile *Must be Graduate *01-03 Experience in International Voice process *Strong understanding of Financial Technology, Fintech, and Banking or SaaS industries. *Excellent communication skills.

Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use Qualifications 10+ yrs Ad-Tech domain experience 5+ yrs experience with SQL & databases 5+ years of team lead experience Strong written and verbal communication skills Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc Experience with 3P measurement vendor troubleshooting and integration Experience with support platforms, tools, CRM, or ticketing tools Ability to present complex technical information clearly and concisely to a variety of audiences, especially non-technical / go-to-market teams Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus Experience with Redshift and Snowflake is a plus Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use Qualifications 10+ yrs Ad-Tech domain experience 5+ yrs experience with SQL & databases 5+ years of team lead experience Strong written and verbal communication skills Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc Experience with 3P measurement vendor troubleshooting and integration Experience with support platforms, tools, CRM, or ticketing tools Ability to present complex technical information clearly and concisely to a variety of audiences, especially non-technical / go-to-market teams Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus Experience with Redshift and Snowflake is a plus

Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use Qualifications 3+ yrs Ad-Tech domain experience 1+ yrs experience with SQL & databases Strong written and verbal communication skills Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc Experience with 3P measurement vendor troubleshooting and integration Experience with support platforms, tools, CRM, or ticketing tools Ability to present complex technical information clearly and concisely to a variety of audiences, especially non-technical / go-to-market teams Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus Experience with Redshift and Snowflake is a plus Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use Qualifications 3+ yrs Ad-Tech domain experience 1+ yrs experience with SQL & databases Strong written and verbal communication skills Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc Experience with 3P measurement vendor troubleshooting and integration Experience with support platforms, tools, CRM, or ticketing tools Ability to present complex technical information clearly and concisely to a variety of audiences, especially non-technical / go-to-market teams Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus Experience with Redshift and Snowflake is a plus

Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use Qualifications 7+ yrs Ad-Tech domain experience 2+ yrs experience with SQL & databases Strong written and verbal communication skills Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc Experience with 3P measurement vendor troubleshooting and integration Experience with support platforms, tools, CRM, or ticketing tools Ability to present complex technical information clearly and concisely to a variety of audiences, especially non-technical / go-to-market teams Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus Experience with Redshift and Snowflake is a plus Responsibilities a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams b. Interface with customers, understand their requirements and deliver complete application and data solutions c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment d. Address and effectively manage sensitive issues and manage escalations from business teams e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use Qualifications 7+ yrs Ad-Tech domain experience 2+ yrs experience with SQL & databases Strong written and verbal communication skills Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc Experience with 3P measurement vendor troubleshooting and integration Experience with support platforms, tools, CRM, or ticketing tools Ability to present complex technical information clearly and concisely to a variety of audiences, especially non-technical / go-to-market teams Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus Experience with Redshift and Snowflake is a plus

Responsibilities: * Manage ticket flow through ticketing tools * Provide technical support via phone & email * Collaborate with IT team on service improvements * Maintain high customer satisfaction ratings Office cab/shuttle

JAVA DEVELOPER/SUPPORT Application Development & Enhancements , Application Bug Fixes , Ticketing & Operations Support , Java 8, Spring Framework Spring Boot & Spring MVC, RESTFUL API, Hibernate ORM, SQL or any RDBMS like MySQL, Oracle or PostgreSQL Health insurance Accidental insurance

Work Hour Flexibility Coverage: 24 x 7. Flexibility to work in either morning / afternoon / night shift based on roster. End User Interaction Management Responding to tickets (Service Now or other similar ITSM tool) from Service Desk in a Time Bound Manner. Logging any direct queries / issues coming from end user (via of chat / email / phone) in Service Now Tracking of all interactions with users and other support teams in ticketing system Technical Skillsets Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10 and 11. Installing and configuring computer hardware, software, systems, networks, printers, and scanners (all remote) Knowledge of monitoring and maintaining computer systems and networks Repairing and replacing equipment or coordinating with external vendors Testing new end user technology whenever applicable Set-up / troubleshoot / configure as per documentation telephony and conferencing tools Knowledge on Microsoft technologies such as Microsoft Active Directory, DNS, DHCP, Group Policy, VDI Exposure to usage and supporting of Citrix environment. Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Teams, WinZip, Web browsers, Zoom etc). Exposure to setting up o365 user and configuring emails Basic Network troubleshooting and coordinating with specialized teams. Windows Patching Experience (SCCM preferred), & coordinating with Server teams Ability to support login issues in relation to Active Directory Ability and exposure to remote support tools Previous experience with automated and manual backing-up of end-user data

Job Description ServiceDesk Bengaluru Relevant Experience Bracket – Engineer (4-6y) And (2-4years)( same JD for both roles) Work Hour Flexibility Coverage: 24 x 7. Flexibility to work in either morning / afternoon / night shift based on roster. End User Interaction Management: Responding to tickets ( Service Now or other similar ITSM tool ) from Service Desk in a Time Bound Manner. Logging any direct queries / issues coming from end user (via of chat / email / phone ) in Service Now Tracking of all interactions with users and other support teams in ticketing system Process Knowledge Must understand ticketing environment (Service Now preferred) Basic understanding of “Time to Respond”, “Time to Resolve” and intermittent follow-ups on tickets and tracking Understanding of knowledge base and its importance Documenting new learning – technical or procedural Technical Skillsets: Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10 and 11. Installing and configuring computer hardware, software, systems, networks, printers, and scanners (all remote) Knowledge of monitoring and maintaining computer systems and networks Repairing and replacing equipment or coordinating with external vendors Testing new end user technology whenever applicable Set-up / troubleshoot / configure as per documentation – telephony and conferencing tools Knowledge on Microsoft technologies such as Microsoft Active Directory, DNS, DHCP , Group Policy, VDI Exposure to usage and supporting of Citrix environment. Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Teams, WinZip, Web browsers, Zoom etc). Exposure to setting up o365 user and configuring emails Basic Network troubleshooting and coordinating with specialized teams. Windows Patching Experience (SCCM preferred), & coordinating with Server teams Ability to support login issues in relation to Active Directory Ability and exposure to remote support tools Previous experience with automated and manual backing-up of end-user data Teamwork: A team player who can support fellow team members Willingness to fill-in for fellow team members when situation demands Keep fellow team members updated Ability to train new team members when situation arises Rapidly establish a good working relationship with clients Flexibility to adjust work hours to support critical requirements Ready to listen and accept feedback from colleagues and supervisor A sense of responsibility and being reliable towards a common shared goal

Job Location: Noida Experience: 1 - 3 Years Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Role:Team Lead Service Desk Exp:4 yrs Team Lead Skills:Service desk,Windows Troubleshooting,Outlook configuration,International Voice Porcess,Microsoft App Troubleshooting Loc:Bangalore Diversity Only Cont:Naman 8890377950.naman.ghrs@gmail.com Required Candidate profile Required Diversity Candidates Only (Females)

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Noida location. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 2 years experience in service desk only (voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Noida Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344 81212 43344 90322 33456