2168 Ticketing Tools Jobs - Page 12

Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. Youll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, youll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. Youll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. Well look to you for...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 0-2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will invo...

Please find the below JD:- Job Title: Helpdesk Support Analyst - L1 Job Type: 6 months contract to hire Location: Hyderabad & Ahmedabad Job Mode: Hybrid (2 days per week - only in day shift. If the shift demands availability after 7 pm IST, they will work remote) Shift: Rotational shifts - 24*7 (including weekends and holidays - shift roster will be shared in advance so that they can plan accordingly) Experience level: 3 to 5 years Work Environment & Shift Expectations: Must be available to work rotating shifts, including nights, weekends, and holidays as part of a 24x7 coverage model. Comfortable working in a high-volume, fast-paced environment with shifting priorities. Willingness to parti...

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyse, and log issues before they escalate to maintain service quality. - Collaborate closely with other teams and clients to provide second-level support, ensuring se...

Role Overview: As a Cross Technology Managed Services Engineer (L2) at NTT DATA, your role is crucial in maintaining the IT infrastructure and systems for the clients. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems to ensure the smooth running of operations. Your contribution will be key in restoring services promptly and ensuring client satisfaction. Key Responsibilities: - Manage work queues, address incidents and requests within agreed SLAs, and update tickets with the actions taken. - Identify, analyze, and log issues to prevent escalations, thus maintaining service quality. - Collaborate with other teams and...

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

As a Tier 1 Service Desk Agent, you are the first point of contact for users seeking IT support and play a critical role in delivering the support experience our users deserve. You help resolve common technical issues, escalate complex problems, and provide empathetic, reliable service that minimizes disruption and enhances productivity. This role supports our global workforce through a 24x7 model and is part of a reimagined End User Services & Solutions organization, structured for scale, built for speed, and driven by user outcomes. By focusing on ownership, clear communication, and continuous learning, you help drive relentless improvement in how we deliver IT services across every intera...

i. Ticketing Systems: Proven experience in managing tickets using JIRA and ServiceNow. ii. Cloud & DevOps: Strong AWS knowledge. Experience using CI/CD pipelines. iii. Infrastructure: Experience with networking concepts and administration of Unix/Linux servers, including analyzing system loggings. iv. Development & Databases: Experience in basic software development with technologies such as Angular and Node.js. Proficiency with database querying and basic operations for MongoDB and MySQL. v. Monitoring: Experience with log management and/or correlation systems (e.g., Splunk, Datadog, ELK Stack).

We are seeking a motivated and detail-oriented Junior System Engineer to assist in the maintenance of servers. You will support the IT, provide technical support, and assist in troubleshooting issues to ensure system performance and availability.

Job Description Provide first-level support to users for hardware, software, and network-related issues. Perform initial diagnosis and troubleshooting of hardware, software, network, and peripheral issues (L1 support). Install, configure, and maintain desktop/laptop systems, printers, and other peripherals. Respond to help desk tickets, phone calls, emails, or walk-ups in a timely and professional manner. Log, track, and document all support requests using the organizations ticketing system. Assist in setting up user accounts, email, and software applications. Escalate unresolved issues to L2/L3 support or relevant teams. Maintain an accurate inventory of hardware and software assets. Suppor...

Job description Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: Immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Com...

As a SAP CO Consultant at YASH Technologies, you will play a crucial role in utilizing your expertise in the SAP CO module to drive business transformation. Your responsibilities will include: - Having a minimum of 3-5 years of experience in the SAP CO module - Holding a graduate degree in Finance or Commerce from a reputed university - Mandatory experience of SAP S/4 HANA Rise on AWS - S4/HANA work experience or certification will be an added advantage - Proficiency in Org Structure, Master Data, Internal Ordering, Result Analysis, Controlling, Product Costing, Make-to-Order Production, and RICEFW - Good understanding of integration technologies such as IDoc, BAPI, BADI - Handling Issues, t...

You will be responsible for the following tasks: - Outlook configuration - Operating System installation, configuration, and troubleshooting - Knowledge in Ticketing Tools, DNS, DHCP, AD Qualifications required: - Any Graduate Please note that this opportunity is for freshers only. The salary range for this position is between 20k - 35k.,

Core Duties Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers (e.g., Network, System, Engineering, etc.) and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating ...

Job Title: Service Desk Engineer Experience: 2-6 Years Location: Hyderabad, India Only Male Candidates OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance. Responsibilities: Being part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment. Provide L1 and L2 technical guidance in activities associated with identific...

As a Senior Project Lead at our company, you will be responsible for managing day-to-day operations, handling customer inquiries efficiently, and ensuring the team's performance meets business objectives. Your qualifications and experience should include a Bachelor's degree or equivalent work experience and a minimum of 8 years of team management experience. Additionally, you should have expertise in ticketing tools, IVR, call routing, and knowledge management. Key Responsibilities: - Manage team operations to address customer inquiries and issues promptly. - Develop and implement processes to handle customer inquiries effectively. - Evaluate and implement ticketing tools, IVR, call routing,...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Both Way Cab Share your cv's at 9636487945- Poshika Perks and benefits 5 Days Working Allowances and Incentives

In this role as a Senior Data Platform Consultant at Snap Analytics, you will play a crucial part in the growth of the Service Excellence division by leading strategic service delivery, shaping capability direction, and mentoring across the business. Your role will involve ensuring platforms deliver consistent value through proactive optimization, enhancements, and strategic client engagement. **Key Responsibilities:** - Lead customer engagements and ensure process adherence - Mentor and guide consultants across multiple teams - Manage service delivery tasks across large-scale or multi-team projects - Perform hands-on development using tools like Snowflake and Matillion - Drive documentation...

As a Query Resolution Specialist at Tesco, your role involves ensuring that queries and issues are understood correctly the first time around, leading to accurate resolutions that adequately address the query or issue. You will also be responsible for conducting quality checks on tickets resolved and responses provided by team members. Additionally, you will be tasked with identifying high-risk suppliers based on the number of queries raised, understanding process gaps, and proposing solutions with better controls. It will be your accountability to confirm the balance with suppliers periodically to ensure reconciliation of both Tesco and Supplier accounts, while also identifying opportunitie...

Role - Process Specialist | Subject matter expert Exp - Min 2 years Skill - Technical support | Service desk | IT Help desk Loc - Pune | WFO | 5 Days working 2 days rotational off Notice - immediate to 30 Days teena.ghrs@gmail.com

Experience - • A minimum of 4+ years of experience in application support or similar positions. - Mandatory • A solid comprehension of application architectures and databases is essential, with a preference for PostgreSQL expertise. - Mandatory • Candidates should possess proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow. -Mandatory • Exceptional problem-solving abilities and meticulous attention to detail are necessary. -Desirable • Strong communication and interpersonal skills are vital, along with the capacity to collaborate effectively. -Mandatory Knowledge - • A thorough understanding of operating systems like Linux and its command line interfaces and software app...

Experience - • A minimum of 4+ years of experience in application support or similar positions. - Mandatory • A solid comprehension of application architectures and databases is essential, with a preference for PostgreSQL expertise. - Mandatory • Candidates should possess proficiency in Linux, Java, MQ, and ticketing systems such as ServiceNow. -Mandatory • Exceptional problem-solving abilities and meticulous attention to detail are necessary. -Desirable • Strong communication and interpersonal skills are vital, along with the capacity to collaborate effectively. -Mandatory Knowledge - • A thorough understanding of operating systems like Linux and its command line interfaces and software app...

Job description Roles and Responsibilities * Provide desktop support to end-users, troubleshooting and resolving technical issues with their computers, printers, and other peripherals. * Install, configure, and maintain operating systems (OS) on desktop computers. * Configure Outlook email clients and troubleshoot issues related to email accounts. * Manage group policies for the organization's domain using tools like Active Directory. Desired Candidate Profile * 2-4 years of experience in desktop support or a related field. * Strong knowledge of OS installation, troubleshooting, and configuration. * Proficiency in configuring Outlook email clients and managing group policies. Required Skills...

Role & responsibilities We are looking for service desk with international voice support, with good communication. Preferred candidate profile