1508 Ticketing Tools Jobs - Page 12

Job Description: We are looking for an experienced IT Helpdesk Executive to provide fast and useful technical assistance on computer systems. You will be the first point of contact for technical support, and must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Roles and Responsibilities: Serve as the first point of contact for users seeking technical assistance over the phone, email, or chat. Diagnose and troubleshoot hardware and software issues. Walk customers through the problem-solving process. Escalate unresolved issues to the next level of support. Provide accurate information on IT products or services. Log ...

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 4 LPA + Variables WFO-5 days working Night Shifts Location-Hyderabad/Bangalore/Pune Immediate Joiner Contact- Bhoomi:8890492756 Divyam:8905344933

As an MS Specialist & Transmission Expert, you will be responsible for performing Fault and Configuration management activities to serve customers directly or through customer interface, following defined procedures and under supervision. Your key responsibilities include executing technical tasks according to defined procedures, actively developing competences, and ensuring excellent knowledge and understanding of telecom networks and elements. You should have a detailed understanding of transmission topology, including Microwave, fiber, and IPRAN technology. Your expertise should extend to equipment such as Marconi, Fujitsu, Alcatel, Philips muxes, Nokia, and Ciena DWDMs, with a strong ana...

You are a highly skilled Senior Operations Specialist with 6-8 years of experience, responsible for providing L1/L2 support and business support to the operations team. Your primary duties include offering support to business users and technical teams, collaborating with internal stakeholders to address challenges, analyzing system performance, identifying bottlenecks, and suggesting improvements. You will respond to incidents, service requests, and technical queries promptly, coordinating with product vendors and IT teams to resolve complex issues. It is essential to maintain accurate documentation of issues, resolutions, and troubleshooting processes, conduct training sessions, and ensure ...

As a Senior Network Analyst and team leader, you are expected to have a good understanding of the OSI reference model. Your role will require excellent communication and presentation skills, along with the ability to adapt to a fast-paced and dynamic organization. You should possess a solid grasp of ITIL Incident, Change, and Problem management processes. Experience with ticketing tools such as BMC Remedy or ServiceNow is essential for this role. Additionally, you should have a strong understanding of TCP, UDP, and IP Protocols. Familiarity with monitoring and management tools like SolarWinds, CA Spectrum, and Syslog will be beneficial. Your expertise should include switching protocols like ...

The ideal candidate for this role should have a strong background in network engineering, with a solid understanding of switching, routing, and firewall concepts. You should have practical experience working with Load Balancer/Application Delivery Controller products and be adept at integrating, configuring, administering, and troubleshooting these systems. Your troubleshooting skills should extend to TCP/IP, HTTP, HTTPS, SSL/TLS, and DNS protocols. You should be able to effectively handle issues related to platform and application management for Load Balancer or ADC products. While not required, having certifications in Load Balancer or ADC technologies such as F5-CA, Citrix Associate/Profe...

/ Technical Support / International BPO Technical Support Analyst || International BPO ' CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY (Must have Technical Knowledge ) OR 1 Yr of Technical Support Exp (Must have Technical Knowledge ) Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 4.5 LPA based on experience and performance) Interested in Joining? Call HR Ankita : +91 8840...

Only FOR Bangalore / Technical Support / International BPO Technical Support Analyst || International BPO ' FOR BANGALORE ONLY CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY (Must have Technical Knowledge on Windows Operating System) OR 1 Yr of Technical Support Exp (Must have Technical Knowledge on Windows Operating System) Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 5...

Role & responsibilities Job Description:- Key Responsibilities: Infrastructure Support: Provide Level 2 support for hardware (servers, desktops, laptops, printers) and operating systems (Windows/Linux). Perform routine server maintenance and monitoring of core infrastructure components. Manage IT assets inventory, hardware lifecycle, and basic on-site troubleshooting. Site Build & Setup: Assist in IT setup for new offices/sites, including cabling, rack setup, server room configuration, and hardware installation. Collaborate with internal teams and vendors during office expansion, relocation, or renovation projects. Standardize IT infrastructure across sites as per company guidelines. Network...

Only FOR Pune / Technical Support / International BPO Technical Support Analyst || International BPO ' FOR PUNE ONLY CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY (Must have Technical Knowledge ) OR 1 Yr of Technical Support Exp Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 4.5 LPA based on experience and performance) Interested in Joining? Call HR Ankita : +91 884081945...

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

Require 2 years exp as a Team lead on paper Skills- ITIL/ITSM/Incident/Ticketing/IT Support/IT Service desk/Technical support Total 4 years exp in Service desk Bangalore CTC- 9 LPA Graduates WFO Night Shifts/Rotational shifts Contact-9509529566

Position Overview We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Hyderabad . This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure, assisting users with their technical needs, and contributing to the overall efficiency of our organization. Key Responsibilities Provide first-level support for desktop and laptop hardware and software issues. Configure and install operating systems and applications on user devices. Util...

Position Overview We are seeking a dedicated and detail-oriented Asset Executive to join our dynamic team in Gurugram . This full-time position offers an annual salary of 3,50,000 and is ideal for individuals with 1 to 2 years of relevant experience. As an Asset Executive, you will play a crucial role in managing the asset life cycle, ensuring efficient allocation, and maintaining accurate reporting. If you are passionate about IT asset management and possess the required skills, we encourage you to apply. Key Responsibilities Utilize ticketing tools to track and manage asset requests and incidents effectively. Oversee the entire asset life cycle, from acquisition to disposal, ensuring compl...

We are looking for a Technical Support Specialist with exceptional communication skills and a solid technical background to provide assistance to users of our web applications. In this role, you will be required to work in rotational shifts, including nights, and interact with global clients through calls, emails, chat, and ticketing platforms in a professional manner. As the primary point of contact for technical issues, your responsibilities will include diagnosing problems, resolving them efficiently, and coordinating with internal tech teams as needed to ensure seamless user experiences. If you are seeking to establish a strong IT support foundation in a dynamic and fast-paced setting, t...

As a highly motivated and customer-oriented L1 Support Analyst at our company, you will play a crucial role in providing technical and application support to both internal and external users. Your exceptional communication skills will be instrumental in responding to support requests via email, voice calls, and our ticketing system, ensuring timely and professional assistance. A proactive attitude and problem-solving ability are key to troubleshooting technical issues effectively or escalating them when necessary. Your responsibilities will include logging, categorizing, and prioritizing tickets using our ticketing system, such as Zendesk, as well as following up on open issues to ensure use...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Total Exp : 0-3yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Bangalore, sarjapur Venue_ S4, Doddakannelli, Kaikondrahalli, Sarjapur Road, Bengaluru, Karnataka 560035 Tuesday, Wednesday and Thursday 10 am onwards ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagno...

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 an...

Role & responsibilities Works with enterprise (ENT) wide business units and functional departments and acts as a liaison between these groups and Information Technology (IT) for ENT Customer Relationship Management (CRM) IT cases, projects, and initiatives. Works with key stakeholders across the business and IT to support case and/or project requirement gathering, execution and testing. Supports change management and training to drive compliance and adoption of new solutions. Job Responsibilities Works to understand the ENT wide CRM business processes and supports continuous improvement and simplification of ENT CRM to improve adoption, compliance, and ROI across the ENT. Supports ENT CRM IT...

Role & responsibilities Provide internal, cross-functional administrative support for all Enterprise CRM (Salesforce). Conduct daily administration, case management and auditing of the Salesforce platform. Responsible for Salesforce user management and license assignments. Provides oversight of data quality and structure in Salesforce. Acquire data from primary or secondary data sources and maintain databases/data systems. Help with sales tool support (Salesforce.com, DemandBase, RingLead, Sales Navigator, Altify, etc.). Monitors the Sales Operations Help Desk email account and Salesforce queue. Processes Sales Operations cases in a timely manner, meeting deadlines/SLA. Document internal pro...

Roles and Responsibilities Provide deskside support to end-users, troubleshooting hardware and software issues related to laptops, printers, and other peripherals. Configure new employee accounts on company's IT system, ensuring seamless access to resources. Manage ticketing tools to track and resolve customer requests efficiently. Perform Windows installations and upgrades as needed. Collaborate with team members to resolve complex technical issues.

Role & responsibilities Job Description:- 1. Supported user base of at least 100+ end users 2. Address user tickets regarding hardware, software, and networking 3.Knowledge of basic network troubleshooting at desktop level 4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc. 5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software. 6. Perform routine updates of desktop hardware and software 7. Rebuild, configure, and repair desktop equipment as needed 8. OS Installation, Outlook Configure 9. IT H/W Diagnosis & troubleshooting 10. Applications & OS Troubleshooting referred candidate profile. 11. Basic knowledge o...

We are seeking for a highly motivated Call Coordinator to join our team Designation-Call Coordinator Degree-Bachelor's Location-Goregaon Experience- 2 to 6 years Preferably Immediate Joiner Key Responsibilities:- -Strong Communication Skills -Strong Proficiency in Microsoft Excel - Handle inbound calls and emails from users regarding service requests and issues. - Log, track, and update service requests in the Ticketing tool - Categorize and prioritize tickets based on urgency and impact. - Assign tickets to appropriate technical teams or personnel for resolution. - Monitor ticket progress and ensure timely updates and closures. - Follow up with users to confirm resolution and satisfaction. ...

Key Responsibilities: Act as the first line of support for IT-related issues via phone, email, or ticketing system. Perform remote troubleshooting using diagnostic techniques and targeted questions. Escalate unresolved issues to higher-level support teams. Maintain accurate records of issues and resolutions in the service desk system. Provide timely updates to users on the status of their requests. Assist in the setup and configuration of hardware and software. Monitor and maintain IT systems and networks. Identify and suggest improvements to service desk processes and tools. Required Skills & Qualifications: Proven experience in a help desk or technical support role. Strong knowledge of Win...