2168 Ticketing Tools Jobs - Page 18

Job Title: Salesforce Support Consultant_L1 Address: Kadubeesanahalli, Bengaluru, KA 560103 India Shift: 4pm to 1 am IST Work Type: 3 months CTH Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home) Job Description: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments) Help desk break/fix tickets or incident Respond to issues/incident based on ...

Job Overview Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships. Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle. Receives and resolves support tickets with SLAs. Receive...

Technical Support Executive Helpdesk Service Desk

Roles and Responsibilities Provide technical support to customers through phone, email, or chat. Troubleshoot hardware and software issues using various tools such as ticketing systems. Collaborate with team members to resolve complex customer complaints. Maintain accurate records of customer interactions and resolutions. Stay up-to-date with product knowledge and industry trends.

Role Overview: As an IT Support Specialist, you will play a crucial role in providing technical assistance and support to customers with their IT-related issues. Your responsibilities will include a wide range of tasks related to hardware and software troubleshooting, network issues, and customer support. Key Responsibilities: - E-mail configuration, installation, and troubleshooting for O365 Full Suite - Operating System installation, configuration, and troubleshooting for Windows 10 and 11 - Installation, configuration, and troubleshooting of Antivirus, MS Office, mailing clients, and other software - Configuration and hardware troubleshooting for desktops, laptops, printers, scanners, bar...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Vmware Virtualization Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, a...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure PaaS Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical cha...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft 365 Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related cha...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : NEXThink Good to have skills : Pegasystems Pega MarketingMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve sof...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-rel...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qu...

Role & responsibilities Provide first-level support for desktop, laptop, and peripheral devices (printers, scanners, etc.). Diagnose and resolve hardware, software, and network issues. Install, configure, and update operating systems and applications. Assist with user account setup, password resets, and access management. Handle ticketing system to track issues and ensure timely closure. Coordinate with higher-level support teams for unresolved issues. Maintain documentation of issues and solutions for reference. Ensure customer satisfaction by providing prompt and accurate responses. Preferred candidate profile

Role & responsibilities Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, ...

Department Support Module : QHSE - Quality Health Safety Environment Job Responsibilities Assist JiBes Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users. Ability to understand the clients business requirements. Translation of business complexities or issues received to internal functional subgroups and vice versa. Troubleshooting and diagnosing of non-identified and underlying root cause of the issues. Ensure complete compliance of ticketing tools and report metrics daily. Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base. Assist in Data building activities as and when required...

Greetings from HCL: HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 50 countries and over 187,000 employees. We have around 6800+ employees are working with HCL Madurai in different LOBs. We are looking for Graduate Trainee with HCL Nagpur We have found your profile is suitable to our open demands, if you are looking for an opportunity and interested to apply, please share your updated profile to jashim...

What you will do We are seeking a Business Systems Maintenance Lead to join our digital and sourcing technology team as an Information Systems Manager . This individual will be responsible for managing and coordinating the organizations information systems operations, overseeing deployments, and ensuring continuous improvement of digital tools. The role will require strong technical expertise, project management capabilities, and a passion for driving operational efficiency. This leader will play a critical role in supporting ERP and niche source-to-contract (S2C) systems, maintaining stability and performance, and enabling innovation through special projects such as GenAI implementations. R...

Job Title: IT Executive Location: Noida Sector 63 Department: IT Support / Infrastructure Reports To: IT Manager / IT Head Working Days: 6 Days a Week Shift Pattern: Rotational Shifts (Morning/Evening/Night) Job Summary: We are looking for a proactive and technically skilled IT Executive to join our IT support team. The ideal candidate will be responsible for maintaining and supporting the organizations IT infrastructure including LAN/WAN, hardware, software, email services, and other systems. You will manage user support tickets, ensure SLA adherence, and play a key role in ensuring seamless IT operations across the organization. Key Responsibilities: Provide first-level support for hardwar...

Captive Unit & Corporate Bpo - Hiring for Amadeus / Sabre (Manual Amadeus / Sabre) EXP Job Profile as Travel Consultant need ASAP joiner Only One batch is left. Explore New Travel & Ticketing Career Opportunities (GDS ) Mumbai WFO PACKAGE 6.8LPA Apply Now Note: (Any Grad / U.G / 12th) ( 1 Year or more experience (SABRE & AMADEUS GDS) - Need excellent communication skills) 15 days accomodations / one way flight tight who all are to relocate COMPANY WILL BUYOUT THE NOTICE PERIOD 5 days working, both ways cabs, rotational shift and rotational off. Kindly connect and share your resume to cv4travelprofile@gmail.com / sana@sanasearchinternational.com Connect asap - Marry @9311350356 / Shariq@ 9250...

Hiring for ( Back Office )Amadeus / Sabre (Manual Amadeus GDS)EXP Job Profile as Travel Consultant need ASAP joiner Only One batch is left. PACKAGE 6.8LPA Apply Now Note: (Any Grad / U.G / 12th) ( 1 Year or more experience (MANUAL AMADEUS GDS) - Need excellent communication skills) 15 days accomodations / one way flight tight who all are to relocate COMPANY WILL BUYOUT THE NOTICE PERIOD 5 days working, both ways cabs, rotational shift and rotational off. Kindly connect and share your resume to cv4travelprofile@gmail.com / recruitment@sanasearchinternational.com Connect asap - Marry @9311350356 / Shariq@ 9250383253 /Annet @8433247596 @8512806883 CHENNAI- 6.8LPA Responsibilities: Book travel a...

Position: Desktop Support Engineer Location: Gurugram (Work from office ) Mode: Full time 24*7 6 days working Description: Candidate having good Service Now, excel and ppt knowledge, shall be preferred Basic ITIL and good communication Skills is necessary for the role Acting as a point of contact to support service users and identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support Problem Identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advise and support Receives and handles requests f...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CO...

Act as the first point of contact for all IT-related inquiries and support requests phone, email, chat, in-person Log, categorize and create tickets for incoming calls and request using the IT ticketing system Provide Remote support for the L1 Ticket

1. Immediate availability L2 (4+ years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Policies, Tape drives f. Ticketing tool experience - ITSM, HPESM, BMC Remedy - understands approval process or ...