867 Ticketing Tools Jobs - Page 18

Roles and Responsibilities Provide technical support to customers through phone, email, or chat channels. Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, routers, switches, etc. Manage customer queries on Active Directory, IT service desk, L1 support, technical voice process, ticketing tools, international technical support. Escalate complex issues to senior engineers or other teams when necessary. Document all interactions with customers using CRM software. Desired Candidate Profile Strong communication skills for effective interaction with customers over phone/email/chat. Ability to work rotational shifts including weekends & holidays as per business requirements.

Assist in troubleshooting hardware, software, and network issues. Provide technical support to users and ensure smooth IT operations under supervision. Should have basic knowledge about hardware and networking, Required Candidate profile Any graduates who passed out from 2017 to 2024 can apply. Eagerness to learn, good communication, and problem-solving skills. Only Male freshers are eligible.

Provide technical support for software, hardware, and network issues. Assist users via calls, chats, or emails and ensure timely issue resolution under guidance. Required Candidate profile Candidates who graduated from (2017 to 2024 passed outs) with basic knowledge in hardware and networking. strong communication, and willingness to learn. Only Male graduates are eligible.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 4th and 5th July 2025 at Kolkata. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 4th and 5th July 2025 Interview Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

Role & responsibilities Handling of tickets by troubleshooting, resolving and escalating to the next level within the timeline Asset management , ensure all IT Assets are tracked, Asset register is up to date. Support for Non BAU activities and ongoing programs Vendor coordination and follow-ups Complete assigned activities and tasks on scheduled timeline Updating all the trackers related to daily, weekly and monthly tasks Granting access and troubleshooting HID access as and when it comes Resolving CCTV NVR issues, checking weekly logs and recordings Knowledge sharing within the department Knowledge on Azure Virtual Desktop and Citrix client Environment. REQUISITE SKILLS: Knowledge in ticketing tool Que monitoring, Ticket assignment, report generation related to ticket ageing and other factors Knowledge in Active Directory User creation, DL and Security groups creation, Modification in user details Knowledge in Exchange for email ID creation, deletion, pst archiving, email forward and other requests. Verbal and written communication skill. Knowledge in file sharing. Knowledge in HID, CCTV, Printers and hardware equipment's. Knowledge in Citrix support.

Client : Pharma Industry End User Support (EUS) Outlook configuration Anti Virus DLP ,Group Policy, Data security Software troubleshooting Application Support Windows Installation Local of Guwahati is preferred.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : SAP Basis AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : BE Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the design and development of applications- Act as the primary point of contact for application-related queries- Ensure successful implementation of applications Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Monitoring & Tools- Good To Have Skills: Experience with SAP BASIS Administration- Strong understanding of SAP systems and monitoring tools- Experience in configuring and optimizing SAP applications- Knowledge of SAP security and authorization concepts Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Monitoring & Tools- This position is based at our Bengaluru office- A BE degree is required Qualification BE

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related problems, ensuring that systems operate smoothly and efficiently. You will engage in proactive monitoring and maintenance of applications, contributing to the overall reliability and performance of business operations. Your role will also require you to document findings and solutions, facilitating knowledge sharing within the team and across departments. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Develop and implement best practices for application support to improve efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Good To Have Skills: Experience with application performance monitoring tools.- Strong understanding of message queuing concepts and practices.- Experience in troubleshooting and resolving application issues in a timely manner.- Familiarity with scripting languages for automation of support tasks. Additional Information:- The candidate should have minimum 5 years of experience in IBM WebSphere MQ.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Senior Advisor Technical Support Pune Only Graduates Can Apply NOTE - Looing Only For Immediate Joiner Must Have 1+ Yrs of Exp as a Technical Support on Papers (Mandate) LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) CTC Up to 8 LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in PUNE Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

About Sectona Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. It provides modern infrastructure access layer for new age workforce to build, confidently access and operate a faster, more secure technology environment. Sectona delivers a single stack integrated Security Platform which hosts multiple solutions, such as, Privilege Access Management (PAM), Privilege Access Governance (PAG), DevOps Secret Management (DSM) and Endpoint Privilege Management (EPM) for securing dynamic workforce access across on-premises or cloud workloads, endpoints and machine to machine communication. Sectona works with diverse set of customers from 25+ countries with focus on India, Middle East, Africa, South East Asia, Europe and UK. For more information, visit www.sectona.com and follow @sectona1 on X or @Sectona on LinkedIn What you will do for Sectona The Support Engineer is a seasoned professional who understands challenges faced by organizations in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you. Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread. Create process or troubleshooting documentation in the support knowledge base. Skills and Experience you require B.Sc (CS)/ B.Sc. (IT)/ IT Diploma • 3- 5 years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply. Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred. Advanced troubleshooting & technical escalation management. Implement, Operate and provide L2 Support for PAM solutions. Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Ability to remain calm, composed and articulate when dealing with tough customer situations. We will only be considering candidates based in Mumbai for this role.

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Piscis Networks is looking for TAC Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM system Participating in the development and delivery of customer training and support materials Communicating with customers and internal stakeholders to provide status updates on issue resolution Strong technical background and understanding of hardware and software systems Excellent communication and interpersonal skills Experience with CRM and ticketing systems

About the Job: We're hiring: RTB role- Run to Bank Location Gurgaon, Bangalore, Pune, Chennai Mode of Work – Hybrid, 2 day per week Notice Period: Immediate to 30 Days Preferred Experience:2+ Years Shift work (If applicable): US and UK hours Key responsibilities: *Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary *Monitoring and alerting: Monitor application alerts to ensure uptime and reliability *Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans *User Support: act as first poc for business users regarding system queries and support *Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support *Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production *Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours Skills: Bachelor’s degree is CS or IT equivalent Some experience in production support Strong trouble shooting and analytical skills Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools Experience with monitoring tools Ability to work under pressure Excellent verbal and written communication Preferred: Familiarity with cloud env (AWS, Azure) Basic programming language (Java, python)

"Hiring for Travel / Visa Process || Customer Service" Requirements : Minimum 6 months of experience into Visa process Must have excellent communication skills Should be an immediate joiner Strong verbal and written communication skills in English and Hindi Qualification: Min. 12th Location: Bangalore Work From Office 6 days working Day Shifts CTC: Up to 4.5 LPA IF INTERESTED: Contact Kanak- 9636295317

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do Roles at this level will plan and organize their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets Maintain & improve Customer satisfaction levels Understand and adhere to policies and procedures Responsible maintaining budget/cost lines Responsible for management of resourcing requirements Ensure, Maintain & improve the Continuous Improvement mentality and level in the team What you’ll need Produces and analyses management reports to allocate work and report on trends. Resolves customer escalation in a timely manner to avoid disruption and minimize business impact. Plans and distributes workload appropriately to ensure that business needs and deadlines are met. Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required. Controls relevant costs lines in order to meet budgetary requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place. Conduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way Responsible for management of resourcing requirements (attrition and retention) Governance of knowledge availability and quality of service Act as a role model for their direct reports Ensure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc) Experience & Education: 8 to 10 years of experience. Bachelor’s degree in information security, Computer Science, or bachelor’s degree in a relevant field or equivalent work experience. Skills: Advanced knowledge of Microsoft Applications Coordinates, organizes and prioritizes work activity for self and others Excellent proven customer service skills Excellent administrative skills and ability to analyze data and produce reports Excellent Interpersonal, literacy and numeracy skills Confidence building relationships with key stakeholder and senior management Team player with collaborative and supportive style Business focused oral and written communication skills Good (working) knowledge of relevant business systems e.g. SAP (new systems/ acceptance and promotion) Excellent coaching and communication skills with a proactive approach to solutions Raise and support improvements ideas (both on resource/environment/systems) Ability to do the job independently Ability to prioritize and work on tight timelines Ability to support operations manager in managing the account Ability to act as the deputy of the Operations Manager whenever required both internally and externally Open to work in a 24/7 work environment

Role - Technical Support Engineer Skills - Product Support, Technical/Application Support, L1/L2 Support, Troubleshooting, Ticketing tool (JIRA, ServiceNow, Salesforce) API, CRM, ERP, SaaS Solutions. Experience Range - 2- 8 years Location - Pune Work Model - Work from Office (5 days) Shift - Night shift - 6.00 pm to 3.00 am OR 8.00 pm to 4.00 am About the Role. As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner Job Duties: You will be reporting to the Manager, Technical Support. You will work from the Pune office in a hybrid shift. You will serve as contact for external customers by answering technical support telephone calls and emails. You will answer questions and troubleshoot issues related to use of SaaS software applications. You will be an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method. You will assist internal groups with technical issues and inquiries. You will set up test environments to verify reported software bugs and record in our issue tracking system - Jira. • You will clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system Salesforce. You will Create support documentation to be used internally and for customers. You will individually do case management, Service level agreement and C-SAT goals. Skills - A minimum of 2+ years relevant professional experience providing direct technical support to external customers by phone and electronically Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities. Work collaboratively with willingness to listen and work in fast-paced challenging environment. You should be able to prioritize, manage, multi-task and implement cross-functionally. Preferred Qualifications: Good-to-Have (Added advantage). Conversant with working with XML. Conversant with API. Database knowledge. Knowledge of Sales Tax (VAT & Use Tax). Experience in ERP Domain. Experience with Product based company. Experience with SaaS-based solutions. Experience with tracking tools like Salesforce & Atlassian Jira.

We have excellent opening for the position of Desktop Engineer. Qualification : Any graduate Experience: 1 to 4 Yrs Job Location: Navi Mumbai (Juinagar) JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole

Good Communication And Technical Skill Any Graduate 6 month to 1 years Exp

Job Title: Technical Support Engineer & Desktop Support Job Summary: We are hiring a skilled Technical Support Engineer with expertise in desktop support, switches, and servers. The ideal candidate will be responsible for providing end-user support, troubleshooting hardware/software issues, and managing desktop systems. Additionally, the role includes ensuring compliance with audit points related to IT systems, network infrastructure, and security protocols. Key Responsibilities: Provide technical support for desktop systems, hardware, software, and Network peripherals. Troubleshoot and resolve issues related to network switches, servers, and IT infrastructure. Install, configure, and maintain operating systems (Windows/macOS) and software. Manage and support server environments and network configurations. Perform regular system maintenance, updates, and security patches. Ensure compliance with internal and external audit requirements related to IT systems and infrastructure. Respond to and resolve support tickets, ensuring timely issue resolution. Collaborate with IT teams to resolve complex infrastructure and connectivity problems. Maintain accurate documentation for audit purposes, including system configurations, changes, and support activities. Qualifications: 2+ years of experience in technical support and desktop support. Hands-on experience with switches, servers, and network configurations. Proficient in Windows OS, macOS, and troubleshooting hardware/software. Strong knowledge of networking concepts, server management, and IT security. Experience with audit point compliance and knowledge of security protocols. IT certifications (CompTIA Network+, MCSA, etc.) are a plus. Excellent problem-solving, communication, and organizational skills. Preference: - Near By in Thane Office who is easily available for Support.

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 4LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8529546798 (Divisha)

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 3+ years of experience in service desk. Job Description: Experience in L1 and L2 support. Worked in service request, incident management & escalation management. Troubleshooting experience in AD, DNS, LAN & basic windows application. Comfortable with rotational shifts. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates are preferred.

Role & responsibilities Preferred candidate profile Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting. Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs) To provide support for on-call escalations and do root cause analysis of the given issue. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts Working knowledge of Service now tool. Exceptional time-management and multitasking abilities Bachelors degree in computer science or similar Prior 3+ years of experience in desktop support or related field. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Role & responsibilities Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote. Take complete ownership of an end user problem, starting from request submission till resolution. Investigate, diagnose, and solve varied Endpoint software and functionality problems. Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers. Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action for resolution to issues. Ensure ticket documentation, categorization and classification are precise. Ensure compliance and process adherence in all transaction and service delivery. Escalates complex problems to higher level of expertise within organization. Partner with cross-functional IT teams to assist with troubleshooting Major Incidents impacting IT services as needed. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. Preferred candidate profile Graduate in any discipline having knowledge of windows desktop O.S. installation and troubleshootin g, O365 Applications and licensing , Windows servers OS and various roles understanding, understanding of basic networking, LAN infrastructure, Windows AD Understanding for usage in enterprise environment, Desktop/Laptop/Server Hardware related troubleshooting, Tablets, software applications installations, OS patches management. Good understanding of DNS, DHCP, IP, Wireless, Virtual Private Network, endpoint security, Antivirus products, Encryption products like bit locker, Two factor authentication products, AD User/Group management, Email protocols. Knowledge of customer service principles and practices, ITIL and ITSM concepts. At least 2 years of experience serving global customers in IT Industry

Hiring Tech Support Executives (Voice & Semi-Voice) in Vadodara.1- 4yrs exp in tech support, strong English, troubleshooting skills, & willingness to work in night shifts required. interested can share your resume to LAVANYA 9361645614