1508 Ticketing Tools Jobs - Page 18

Skills ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA Shifts US Rotational Location:- Bangalore 2 way cab Notice:- Immediate Contact : Nidhi - +91 8690900776 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) Perks and benefits - 2 Way Cabs - Allowances - Incentives

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Respo...

Role & responsibilities Lead and supervise the IT service desk team Team management Identify recurring issues and work with other IT teams to develop permanent solutions Co-ordinate the daily activities of the Service Support team and run the team daily stand-up. Target resolution times for tickets by priority. Preferred candidate profile Strong knowledge of various operating systems, including Windows, macOS, and Linux Proficiency in using IT service management tools

Role: Process specialist Minimum 1 yr expr into Technical chat process Must expr into Microsoft and windows Dual chat experience must Location: Hyderabad Rotational shift Immediate joiners preferrable virtual mode of interview Thanks 7200217280

Handle inbound and outbound calls, chats, and emails from international customer. Provide L1 support for IT-related issues Accurately log, escalate, and resolve tickets using ServiceNow or similar ticketing tools Call / WhatsApp: 76208 01051

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/s...

International Technical Support Education: Any graduate Experience: 1+ yrs Salary: Upto 4LPA Location: Bangalore and Hyderabad Interview mode: Virtual Skills: Active directory, troubleshooting, ticketing tools, VPN Configuration, Office 365, Outlook configuration and Blue screen Good Communication and Immediate Joiners were preferred Contact HR Keerti: 8431376900

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Role & responsibilities Why you will love this opportunity as Support Team Leader (Service Desk) at Civica At Civica, we do more than deliver software solutions we help organisations that support communities to thrive. We are looking for an experienced Support Team Leader (Service Desk) to lead and inspire our frontline support team. As a Support Team Leader (Service Desk), youll take ownership of the day-to-day delivery of our frontline support services, ensuring that customers receive exceptional service every time. Lead & Inspire : Manage, coach, and develop Level 1 Support Analysts across their entire career journey (from onboarding to progression) while fostering a high-trust, high-perf...

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad About the Role: Position: Senior Technical Process Executive Location: Hyderabad (100% Work from Office) Experience: 1 - 2 Years Shift: Night Shift Be the Voice of Innovation: Join Our Microsoft Technical Support Team! Are you a tech enthusiast with a passion for problem-solving and a gift for making the complex simple? Do you get a thrill out of helping others navigate the digital world? If so, we have the perfect opportunity for you to become a key player on our team as a Technical Support Advocate! At Infosys BPM , we don't just solve problemswe build relationships. As a trusted partner in the Microsoft ecosystem, we are looki...

Analyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software. Responsibilities: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for re...

Job Description Desktop Support Engineer (L2) Role Overview: We are seeking a Desktop Support Engineer (L2) with expertise in desktop troubleshooting, server hardware maintenance, and IT operations . The candidate will handle end-user support, hardware/software issues, backup & restore operations, patch management, and service request ticketing systems , ensuring smooth and secure IT infrastructure across the organization. Experience: 2+ Years Location: Jamnagar, Gujarat. Responsibilities: Provide L2 support for desktops, laptops, and peripherals. Install, configure & troubleshoot Windows 10/11, MS Office, Outlook. Handle desktop & server hardware (RAM, HDD/SSD, RAID, PSU, etc.). Support rac...

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may choose to work from home in Mumbai; however, you will be required to travel to our Andheri East office 3 to 4 times a week for business requirements, meetings, or company/team events, or on short notice as needed. We are looking for an Operations Manager, IT Service Desk to lead and manage our team of IT Service Desk professionals, ensuring prompt and effective resolution of technical issues, and delivering exceptional customer service to internal and external stakeholders. Responsibilities Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution tracking, an...

Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications software & hardware Maintaining governance standards across all IT service mana...

Dear Candidates, Sword is looking for IT Helpdesk/Service desk resource !! Remote !! Looking for TamilNadu candidates only !!! Exp : 2+yrs Package : Negotiable Role & responsibilities Key Responsibilities (but not limited to): Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution. Facilitate user password resets Coach users in the use of hardware, software, and file management. Channel and escalate technically complex problems to the appropriate resources Perform computer equipment repairs; manage network printers and wireless connectivity. Install software and computer peripherals Identify when off-site repairs are required and...

Education Qualifications BE/BTech Certifications Preferrable: CCNA Experience 3+ Years of experience in relevant field. Key/Major Activities Providing 24/7 shift operational support Monitor network devices, servers, and applications using NOC tools and dashboards. Perform basic troubleshooting of network issues (connectivity, latency, outages). Respond to alerts and incidents as per defined SLAs and escalation procedures. Log and track incidents using the ticketing system (e.g., ServiceNow, Remedy). Coordinate with L2/L3 teams for issue escalation and resolution. Maintain shift handover reports and update documentation regularly. Ensure timely communication with stakeholders during incidents...

Designation/Title Network L1.5 Education Qualifications-BE/BTech CertificationsPreferrable: CCNA Experience 3+ Years of experience in relevant field and total experience of 3-4 years Key/Major Activities Providing 24/7 shift operational support Monitor network devices, servers, and applications using NOC tools and dashboards. Perform basic troubleshooting of network issues (connectivity, latency, outages). Respond to alerts and incidents as per defined SLAs and escalation procedures. Log and track incidents using the ticketing system (e.g., ServiceNow, Remedy). Coordinate with L2/L3 teams for issue escalation and resolution. Maintain shift handover reports and update documentation regularly....

Position : Service Desk Analyst (Associate Technical Analyst) Experience : 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Location : Bangalore Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Working Days : 5 Days Education : Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) Job Description : What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams t...

Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

Job Overview Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships. Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle. Receives and resolves support tickets with SLAs. Receive...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

We are seeking an experienced and skilled Senior Consultant (SAP Basis and Security) to join our team in Chennai. As a Senior Consultant, you will be responsible for providing technical support in both SAP Basis and SAP Security. Your expertise will be crucial in ensuring the smooth operation, performance, and security of SAP systems. You will be expected to manage multiple deliverables and projects simultaneously while providing support for various system activities, including version upgrades, system refreshes, and audits. Key Responsibilities: SAP Basis and Security Support: Provide technical support for SAP Basis and SAP Security, ensuring optimal system performance, availability, and se...

Location: Pune (5 Days work from office) Working Days: Any 5 Days of the week Rotational Shift: 10 AM - 7 PM & 2 PM to 11 PM Key Responsibilities Provide first-level and second-level IT support for LOS/LMS applications. Troubleshoot and resolve incidents related to loan processing, integrations, and workflows. Support key modules such as KYC, PAN validation, NPA tracking, Credit Card flow, and Voucher management. Monitor system performance and ensure timely resolution of user queries and technical issues. Coordinate with vendors, business, and internal IT teams for issue resolution and enhancements. Document incidents, resolutions, and prepare knowledge base articles for recurring issues. En...