2168 Ticketing Tools Jobs - Page 16

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

Provide end-user IT support troubleshoot hardware/software issues Ensure smooth desktop operations across the org. Hands-on exp with Active Directory & Group Policy Management. Good understanding of n/w (TCP/IP DNS DHCP) ITIL practice Required Candidate profile Min 1–3 yrs of exp in IT or desktop support knowledge of Windows OS & Microsoft Office & Active Directory Group Policy Basic n/w (TCP/IP DNS DHCP). Exp with ticketing tools remote support

As the Global Service Manager, Site Infrastructure and Regional Operations for Sandoz International Region, you will be responsible for planning, building, maintaining, and decommissioning IT Infrastructure components in collaboration with Global Teams for Connectivity, Data Center, Hosting, and Digital Workplace Services. Your key responsibilities will include: - Serving as a single-point-of-contact for the supplier of Country IT Infrastructure and services. - Ensuring adherence to Sandoz standards by local teams and vendors in delivering maintenance, troubleshooting, and service delivery. - Communicating upcoming IT Infrastructure changes to local communities. - Supporting compliance with ...

You will be a part of the Hypervisor Quality team at Nutanix, contributing to the development and testing of the Nutanix AHV hyperconverged stack. Your role will involve conducting requirements analysis, designing test plans, developing test cases, executing automated and manual tests, triaging regression failures, and collaborating closely with the Development team to ensure high product quality. - Conduct requirements analysis and design reviews of new features by thoroughly understanding the PRD, ERD, and FDD. - Develop detailed test plans and test cases for new features. - Develop automation libraries and test cases within the defined test automation framework. - Execute automated and ma...

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Junior Data Support Engineer Job Description Are you passionate about data and eager to grow your career? Whether you already have some experience in data or you’re just starting out, this is your opportunity to learn, develop, and make an impact in a dynamic environment! What You’ll Do Support end-users by delivering solutions for requests and incident related to Power BI, SSRS reports, subscriptions, data content, and data quality. Monitor and maintain the analytics platform , ensuring daily ETL processes run smoothly; troubleshoot and resolve incidents independently or with senior support. Develop smaller change requests : implement dataflows and pipelines or build Power BI dashboards. Co...

Role & responsibilities: 1) VIP support engineer will own the reported incident, work with respective IT or outside IT teams to resolve the issue on topmost priority. 2) VIP support engineer should be thorough technical expert who can resolve most of the issues by him/herself, specially on MAC books, Smart phone, Tablets, iPhone devices and related software. 3) Should know WAN & Wifi technology for end user configuration and direct coordination with client backend team 4) Should address issues with permanent solution. Not >5% VIP issue should go to PM or anyone else in a month. VIP engineer must resolve it by himself / herself. 5) For VIP & VVIP user, no tolerance for ticket reopening and sh...

Hiring a Global Service Delivery Manager to oversee multi-location operations, ensure seamless delivery, manage clients, and lead cross-regional teams. Requires strong leadership, coordination, and stakeholder management skills.

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problems Collaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materials Communicating with customers and internal stakeholders t...

Roles & Responsibilities NOC Engineer (L1 / L1 Lead / L2) Core (All) 247 NOC ops: monitor alerts, handle tickets on phone (Zoho Desk / ServiceDesk Plus), set ETAs, document clearly. Follow runbooks, maintain KB, clean shift handovers, join incident bridges (Teams/Zoom). Tools: Site24x7 , ManageEngine OpManager/Endpoint Central , Grafana, Azure/AWS monitors. Clear spoken/written English for customer calls & updates. L1 — First-Line Monitoring & Triage First response: basic CLI checks, service restarts, log capture/screen-share (Zoho Assist/Quick Assist). Quick triage: ping/DNS traceroute port/link; VPN (FortiClient), CPU/RAM/Disk, backups, M365 basics. Escalate to L2 with complete evidence wh...

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and ...

Job Summary: We are looking for a customer-focused and technically skilled Service Desk Engineer to join our IT support team. In this role, you will be the first point of contact for all IT-related issues and requests, providing timely and effective solutions to internal users or clients. Key Responsibilities: Provide first-line technical support via phone, email, ticketing system, or in-person Log, track, and manage service desk tickets using ITSM tools (e.g., ServiceNow, Jira, Freshservice) Diagnose and resolve hardware, software, network, and peripheral issues for desktops, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and updates S...

About The Role Skill required: Sales Operations - Sales Operations & Execution Analytics Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Procurement Contracting Services professionals deliver and coordinate legal, contract and commercial advice and counsel in support of our clients business,working to manage and mitigate risk and ensure ethical behavior and compliance with laws and company policies. The Procurement Contract Associate Manager will have responsibility for managing client delivery by leading team delivering contract services as part of our procurement outsourcing offering?Develop and maintain relationship ...

Name of Position: Technical Support Engineer No. of Positions Vacant: 2 Qualification: Any Graduate Required Skill Set (In case of IT requirements): DHCP, DNS, VPNs, VLANs, ticketing tools (e.g., Jira, Zendesk, ServiceNow), Windows and Linux Relevant Industry: Any Job Description / Responsibilities: Key Responsibilities: Provide support for configuring and maintaining networking devices such as Cisco routers , Peplink devices , and Ruckus access points . Support the setup and management of DHCP and DNS servers for large-scale networks. Troubleshoot Wi-Fi and networking issues , from connectivity problems to server-related concerns. Manage and monitor Wi-Fi network performance using tools lik...

exp: 0-6 yrs International voice process/Technical support must have excellent comms any grads can apply/under grads can also apply willing to work in night shifts virtual interviews interested can share your resumes to LAVANYA (9361645614)

Org: AXA GBS Role: Production Support Engineer Exp: 1 to 6 Years Location: Bangalore (Manyata Tech Park-Nagawara) & Pune (GERA Commerzone-Kharadi) Work Mode: Hybrid (2 Days Office & 3 days WFH) Shift: Rotational Shift (24X7) Job Summary: You will be part of L1.5 support , requiring slightly more complex troubleshooting skills than L1 while still primarily focusing on initial customer contact and resolving common issues, often with the ability to escalate more intricate problems to higher tiers when necessary; it may involve tasks like basic system administration, data analysis, and coordinating with other teams to resolve issues Key Responsibilities: First point of contact: Receiving initial...

Hi, Please find the JD below. Good communication skill. Handling user escalation. Monitoring of tickets and taking the actions necessary to meet SLA. Respond timely to support analysts when requested. Validate completion of a ticket. Invoke functional escalation process to engage a support team when required. Apply first call resolution using knowledge base. Handling multi states operations or Pan India operations Preparing Daily and weekly tracker and share with central team as well as Client. Minimum graduate is required. If you are interested in technical job, then please do not apply for this job requirement.

Key Responsibilities: Provide technical support for desktops, laptops, printers, and other end-user devices. Manage and resolve user tickets through a ticketing tool within defined SLAs. Install, configure, and troubleshoot Windows operating systems (Windows 10/11) . Set up and troubleshoot Microsoft Outlook (email configuration, PST issues, mailbox setup). Perform hardware/software upgrades and routine maintenance. Support remote users through remote access tools. Maintain inventory of IT assets and document resolutions. Coordinate with vendors for hardware support when needed. Required Skills & Qualifications: Minimum 2 year of experience in desktop support or IT helpdesk. Proficient in us...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? critical to business functions.1.Application Monitoring and Incident ManagementMonitor applications for performance, availability, and errors.Respond promptly to incidents and outages to minimize downtime.Troubleshoot and resolve application issues, working with development teams if needed.2.User Support and CommunicationServe as a point of contact for end-users or business units experiencing application problems.Manage user access for the application according to the privilege level.Pr...

Job Summary: Desktop Support Engineer at IT Service Desk provides technical support to internal employees for all desktop /laptop OS and hardware related support. This role requires an aptitude for working with computer hardware, software, diagnosis of system issues, and resolution of user problems, which may range from straightforward to more complicated technical issues. Responsibilities and Duties: 1. Manage user onboarding/offboarding related activities for the IT Assets related part/ activities as per defined process. 2. Installation of Windows OS, MS Office, WPS Office, Bit locker, MS Office, Anti-Virus, Visual Studio, SQL and other softwares. 3. Troubleshoot hardware related tickets a...

Role & responsibilities We are currently seeking female candidates for a position that requires basic technical helpdesk knowledge along with experience in asset management . Ability to support day-to-day IT operations and asset tracking processes. Exp- 2 years Location- Gurgaon Only Female Interested candidates please share your resume on rashmi.ghag@3i-infotech.com

Total Exp : 0-2 yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Chennai, Sholinganallur ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identif...

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and week offs.

Senior Technical Support Engineer Job Summary: The Technical Support Engineer is responsible for acting as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customer base and internal Avalara departments for AvaTax and all related Connectors. This involves working directly with customers, responding to email requests in a timely manner, working closely with Avalara engineers to resolve issues, as well as participating in engineering and product management meetings. You will be required to document each customer contact, troubleshoot technical issues, escalate to engineering as needed, and manage issues through to resolution. You will be expected to ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between cli...