867 Ticketing Tools Jobs - Page 16

Position Description Position: Technical Support - Proficient Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Proficient to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 3+years of outstanding customer service experience Minimum 3+ years of technical support Strong/Advanced working knowledge of: o Windows Server and Desktop Devices o Apple Devices (Macs, iPad, iPhone) o Understanding Remote access tools such as Automate o Knowledge of a ticketing system like ConnectWise Manage o Active Directory, File & Printer Servers o Office 365/Google Suite Administration o Networking & Network Switches o Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U If Interested please email your updated resume on swarupa.k@inspirozit.com / Swarupa-7208876869

Position Description Position: Technical Support - Novice Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications A+, N+, CCENT, CCNA Certifications preferred Minimum 0-1years of outstanding customer service experience Minimum 0-1 years of technical support Basic working knowledge of: Windows Devices Apple Devices Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Office 365/Google Suite Administration Networking basics Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U

Job Description Mission for this role: IntegriChain is seeking a detail-oriented and collaborative data steward with strong communication skills for our Patient Data Stewardship team. The team works as subject matter experts in the rapidly developing patient data analytics space. Working on this team, candidates would develop and then leverage their knowledge to support pharmaceutical manufacturers by investigating and resolving data issues that obstruct or obscure the patient journey. They would also be contributing to the continued development of the team s processes and tools, making use of new resources and techniques as they become available and areas for growth are identified. This role requires an investigative mind, strong communication skills, and high attention to detail, as well as the ability to recognize and advance opportunities for improvement in existing processes. In addition, ideal candidates will be comfortable working with cross-functional stakeholders, external stakeholders, and specialty pharmacies to both support and improve existing programs. Duties: Monitor, investigate, remediate data incidents to ensure they are resolved appropriately and within the specified SLA Conduct patient matching activities, utilizing tokenized data and patient journey analysis Communicate with manufacturers, specialty pharmacies, and internal teams to resolve issues Record issues and manage ongoing initiatives via JIRA and other ticketing tools Access, manipulate, and analyze data using SQL, MS Excel, and Python Assist in the development of process enhancements and streamlining of existing processes Collaborate effectively with the other Patient Stewards to maintain a healthy team environment and advance both short and long-term projects. Qualifications Qualifications and Competencies 3+ years of experience using SQL and Excel required, Python preferred, Power BI, command prompt helpful Strong verbal and written profe

Join Infosys BPM Service Desk (Voice Process) | Pune | Immediate Openings! Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk Voice Support team in Pune ! What Youll Be Doing: Provide top-notch support to global clients via calls, chat, and email Troubleshoot technical issues related to: VPN, Drivers, O365, Active Directory Operating systems & basic networking Microsoft Office and other productivity tools Work on ticketing tools such as ServiceNow , Remedy , or Control-M Own the issue, analyze, and provide efficient, timely resolutions Ensure every customer interaction adds value and leaves them satisfied What Were Looking For: Excellent communication skills – both verbal and written Strong analytical and problem-solving ability Confidence in handling and resolving technical queries independently Willingness to work in a 24x7 environment (rotational US shifts) Comfortable with a Work From Office (WFO) setup in Pune Non-Negotiables: Fluent English communication is a must 100% Work From Office – no hybrid or remote option Comfortable with night/rotational shifts (US time zones) Why Join Infosys BPM? Global brand & structured career growth Continuous learning and upskilling opportunities Exposure to world-class processes and tools Diverse and inclusive workplace culture Location: Pune Shift: Rotational (24x7), including night shifts Mode: Work from Office only Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story! Regards, Infosys BPM Talent Acquisition | INFY HR

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Quality Management (QM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that business operations run smoothly. You will engage with users to understand their challenges and work towards effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of software solutions to enhance system performance.- Document and communicate findings and solutions effectively to stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Quality Management (QM).- Strong analytical skills to diagnose and resolve software issues.- Experience with system monitoring tools to ensure optimal performance.- Ability to collaborate effectively with cross-functional teams.- Familiarity with software development life cycle and methodologies. Additional Information:- The candidate should have minimum 3 years of experience in SAP Quality Management (QM).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Project System (PS) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of application support processes to improve efficiency.- Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Project System (PS).- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.- Experience with system monitoring tools to ensure optimal performance.- Ability to document processes and create user guides for better understanding.- Familiarity with database management and data integrity practices. Additional Information:- The candidate should have minimum 3 years of experience in SAP Project System (PS).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Solarwinds Administration, Nagios Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a proactive approach to system monitoring and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques and system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration.- Strong understanding of network monitoring and performance management.- Experience with incident management and ticketing systems.- Ability to analyze system logs and performance metrics to identify issues.- Familiarity with scripting languages for automation of tasks. Additional Information:- The candidate should have minimum 3 years of experience in Solarwinds Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Build Process Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key applications and systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve application-related issues.- Develop and maintain documentation for troubleshooting procedures and solutions.- Implement automation solutions to streamline application support processes.- Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Build Process Automation.- Strong understanding of software development lifecycle and best practices.- Experience with scripting languages such as Python or PowerShell.- Knowledge of ITIL framework for IT service management.- Hands-on experience with incident management and ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Build Process Automation.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Dear Aspirant! We empower our people to stay resilient and relevant in a constantly changing world. Were looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like youd make a great addition to our vibrant international team. We are looking forIT Operations Specialist, Youll make an impact by Infrastructure & Systems ManagementManage and maintain Windows Server environments, including Active Directory, Domain Controllers, DNS, and DHCP services. Administer Office 365 environments and handle user access, permissions, and configuration. Manage cloud platforms such as AWS, Google Cloud Platform (GCP), and Microsoft Azure for infrastructure and service delivery. Oversee and maintain Okta Single Sign-On (SSO) implementations to ensure secure user authentication and access. Network Administration & SecurityConfigure and manage network devices within the Cisco Meraki ecosystem, including switches, Wi-Fi access points, and the Meraki Dashboard. Administer Palo Alto firewalls and maintain network security policies to protect organizational assets. Apply networking fundamentals such as TCP/IP, VLANs, and routing protocols to ensure optimal network performance and connectivity. Project Management & MigrationLead or participate in IT infrastructure projects, including platform migrations and upgrades. Develop and maintain project plans, timelines, and budgets while ensuring resources are effectively allocated. Manage change requests and implement process improvements to enhance IT operations. Document project workflows, configurations, and operational procedures. Asset & Inventory ManagementManage the full IT asset lifecycle, including procurement, inventory tracking, and disposal. Maintain accurate records of hardware, software, and SaaS subscriptions. Coordinate vendor relationships and procurement processes to ensure timely acquisition of IT resources. Collaboration Tools & DocumentationApply atlassian tools (Jira, Confluence, Jira Service Management) for ticketing, documentation, and workflow management. Create, update, and maintain comprehensive use documentation, knowledge bases, and operational manuals. Ensure smooth incident, problem, and change management processes through effective ticketing system usage. Soft Skills & LeadershipDemonstrate excellent problem-solving, analytical, and decision-making abilities. Communicate effectively with technical teams, partners, and executive leadership. Provide mentorship and guidance to junior team members. Manage multiple priorities in fast-paced environments and drive timely resolution of issues. Engage with partners to align IT operations with business needs and strategic objectives. Compliance & Continuous LearningStay updated with industry certifications and standard processes (e.g., Microsoft Azure, AWS, Cisco Meraki, ITIL). Ensure compliance with organizational policies, security standards, and regulatory requirements. Use your skills to move the world forward! Infrastructure & Systems Management Bachelors degree in computer science, Information Technology, or related field Minimum 5+ years of hands-on experience with Windows Server environments Expertise in managing Active Directory, Domain Controllers, DNS & DHCP services Knowledge of cloud platforms (AWS, GCP, and Microsoft Azure) Experience with Office 365 administration and management Ability in managing Okta SSO implementations Network Administration & Security Experience with Cisco Meraki ecosystem (Dashboard, Switches, Wi-Fi APs) Hands-on experience configuring and managing Palo Alto firewalls Understanding of networking fundamentals (TCP/IP, VLANs, routing protocols) Project Management & Migration Understanding of IT infrastructure projects Experience in platform migration projects and change management Ability to create and maintain project timelines, resource allocation, and budgets Strong documentation and process improvement skills Asset & Inventory Management Experience with IT asset lifecycle management & maintaining IT asset inventory records Knowledge of procurement processes, SaaS subscriptions and vendor management Collaboration Tools & Documentation Experience with Atlassian suite (Jira, Confluence, JSM etc.) Strong knowledge of ticketing systems and workflow management Ability to create and maintain use documentation. Education & Certifications Relevant certifications such as Microsoft CertifiedAzure Administrator Associate AWS Certified Solutions Architect Cisco Meraki Network Associate ITIL Foundation certification CompTIA Network+ or Security+ Soft Skills & Leadership Excellent problem-solving, analytical, good communication and interpersonal abilities. Team leadership and mentoring experience. Ability to work in fast-paced environments and handle multiple priorities Experience in partners management and executive communications. Create a better #TomorrowWithUs! This role is based in Chennai, where youll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. Were Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. Find out more about Siemens careers at Find out more about the Digital world of Siemens here /digitalminds

Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve hardware and software issues efficiently. Install, configure, and maintain computer systems, networks, and peripherals. Develop and implement procedures for troubleshooting and resolving technical issues. Collaborate with other teams to ensure seamless service delivery. Analyze and report on technical issues and provide recommendations for improvement. Job Requirements Strong knowledge of computer systems, networks, and peripherals. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with helpdesk software and ticketing systems. Ability to analyze and interpret technical information and provide clear explanations. A graduate degree is required for this position. Use control and scroll to zoom the map Use two fingers to move the map

As a Technical Support Professional , you will be part of a globally distributed team based in India and Mexico , delivering 24/7 support for Identity Governance and Administration (IGA) platforms. You’ll play a key role in maintaining service reliability, resolving incidents, and driving automation and innovation in support processes. At IBM, you’ll be part of a team that’s transforming access management for one of the world’s largest enterprises. Through AccessHub , you’ll help deliver secure, seamless, and scalable identity solutions that empower IBMers worldwide. Key Responsibilities: Deliver technical support for Saviynt and other IGA platforms, ensuring timely resolution of incidents and service requests. Manage and respond to Severity 1 incidents , leveraging monitoring tools, integrations, and status pages. Maintain custom connectors , scripts, and workflows for application onboarding and automation. Collaborate with global teams to enhance support processes and implement innovative solutions. Maintain and update SOP’s , documentation, and knowledge bases to support self-service and reduce ticket volume. Participate in on-call rotations , including occasional weekend support . Required education Bachelor's Degree Required technical and professional expertise 3+ years of hands-on experience in IGA implementation and support. Strong domain knowledge in Identity and Access Management (IAM) . Proficiency in Saviynt or SailPoint orOIM, orISIM. Experience with REST/SOAP APIs using tools like Postman , and SQL . Familiarity with ITIL processes and tools like ServiceNow or Jira . Deep understanding of Saviynt Role Management Lifecycle , connectors, and integrations. Exposure to ITIL processes and ticketing systems (e.g., ServiceNow, Jira). Strong communication and collaboration skills in English. Analytical mindset with a customer-first approach . Passion for automation , innovation , and continuous improvement . Preferred technical and professional experience Saviynt certifications or equivalent. Experience supporting enterprise-scale IAM environments . Strong scripting skills in Shell , JavaScript , Python , or Groovy . Understanding of Kubernetes , SSO integration , and IAM best practices. Familiarity with Linux/Unix/Windows environments and cloud technologies (AWS, Azure, IBM Cloud).

Immediate Job Openings on Linux Engineer _ Pan India_Contract Experience 6+ Years Skill Linux Engineer Location Pan India Notice Period Immediate . Employment Type Contract Linux Engineer Must be RedHat Certified and ITII Foundation certified. Working experience Over 6 years in fats paced UNIX environment. Excellent communication and articulation skill Ability to drive interaction with senior stakeholder. Comfortable to work in APAC/EMEA and weekend Unix Administration and troubleshooting skills, clear concepts Of L VM, user Management & Operating system Troubleshooting on filesystem & user access related issues. Deep understanding Of UNIX OS & Troubleshooting on various UNIX OS Issue Knowledge Of automation, Chef, powerbroker technologies AWS cloud knowledge would be added advantage Experience in Remote troubleshooting and diagnosis of UNIX issues Work with vendors like Linux & Oracle in coordinating hardware/software issues Understanding and troubleshooting experience of Veritas volume manger and Veritas cluster Basic Tivoli Storage Manager administration & able to trouble shoot backup failures & remediate the same. Good understanding of Network Connectivity and protocols with respect to the UNIX platform Exposure on ticketing tools like Service Now Understanding & experience working on DNS, FTP & NFS. Essential Skills/Basic Qualification Engineering graduate with 6-8 years of experience in supporting enterprise Unix RedHat Linux and IT Il. foundation certified. Excellent knowledge of Veritas volume manager, Veritas cluster and VVR Knowledge on AIX/Cloud

Required Skills: Descent English Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate (Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months.

Job description Greetings from KVC CONSULTANTS LTD!! We Are Hiring For Leading IT Company. Job Locations :---- 1) PUNE - HINJEWADI PHASE - 2 2) BANGALORE- ELECTRONIC CITY Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP FRESHERS -- Rs 2.77 -- LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Job Locations : Hyderabad - Gachibowli Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) 1 Technical Support Specialist Provide Tier 1 and Tier 2 technical support for Microsoft platforms and tools Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Support users with Windows operating systems 2 Technical Support -Gaming Service Provide technical support for gaming consoles and services Assist with account issues, payments, and subscriptions Handle customer inquiries through phone, chat, and email Guide users through setup, troubleshooting, and product features Mandatory Language Skill: Prior SD experience and good English speaking skills DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,BANGALORE SD WITH YOUR RESUME . HR MAHBISH 9628373764 HR LAIBA 9654201996 HR AYASHA 9821182649 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Greetings from Progressive Tech Serve Role Name: - Service Desk Engineer Type of Job: - WFO No of days working in a week: - 6 days Shift- rotational shift Shift Time: Morning Shift : 6AM to 4PM Afternoon: 1PM to 11PM Night: 8PM to 6 AM. Location- Noida Sector 59, Noida Sector 135, Gurgaon Address:- Noida - StellarM/S Osprey E commerce pvt ltd, Plot 5&6, Sector-135, Dist Gautam Budh Nagar, NoidaNoda - SEZCandor InfoSpace, Tower 8, Plot No. 20 &21, Sector 135, Noida - 201301, Uttar Pradesh Service Desk & Remote Support Level 1 / 1.5 Support Job Title: Technical Support Specialist (L1.5) Key Responsibilities: Provide first-line technical support globally via phone, email, and ticketing systems. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Assist with OKTA MFA setup, password resets, and login-related support. Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE). Resolve device-related issues such as system freezes, BitLocker, and driver problems. Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect. Document incidents and resolutions accurately; contribute to knowledge base updates. Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Required Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 24 years of experience in a service desk or technical support environment. Proficient in Windows and macOS environments, Office 365, and Active Directory. Excellent customer service, communication, and analytical skills. ITIL Foundation certification is an advantage. If interested, please share your updated CV at ekta@progressive.in call: 9560621796

Job Title: Support Service Manager (SSM) Location: Noida, India Experience: 2 to 5 years Compensation: Up to 6 LPA Work Hours: US-based (EST & PST) About Adobe At #Adobe , we are transforming the world through #DigitalExperiences . From emerging artists to #GlobalBrands , we empower creativity, innovation, and exceptional customer engagement. We're committed to hiring top talent and fostering an environment where innovation thrives. Role Overview As a #SupportServiceManager (SSM) , you will be a key point of contact for our #UltimateSupport plan customers, ensuring seamless issue resolution, proactive communication, and strategic insights to enhance customer satisfaction. You will collaborate closely with #TechnicalAccountManagers (#TAMs) and internal support teams to provide #PersonalizedSupport , #ServiceTransparency , and #DataDrivenInsights . Key Responsibilities Customer Experience & Engagement Serve as a #TrustedAdvisor for Ultimate Support plan customers, ensuring a seamless #Onboarding and support experience. Act as the primary liaison between customers and internal #AdobeTeams for issue resolution and insights. Deliver #ProactiveUpdates and ensure clear communication on #CriticalIncidents . Issue Management & Resolution Lead #DailyReviews of customer cases, ensuring updates align with business impact. Provide #EndToEndOwnership of critical issues, offering continuous updates until resolution. Conduct #RootCauseAnalysis (#RCA) and communicate findings with actionable insights. Service Performance & Improvement Facilitate #ServiceReviews , identifying key performance metrics and areas for improvement. Develop and execute #ServiceImprovementPlans (#SIP) in collaboration with stakeholders. Provide #TechnicalHealthInsights and support trend analysis for data-driven decision-making. What You Need to Succeed Technical & Business Acumen Strong understanding of #EnterpriseCustomerSupport , #B2B #PremiumSupportModels . Experience in #IncidentManagement , #ITILFrameworks , and #ServiceDelivery . Familiarity with #DigitalMarketing , #SaaSSolutions , and #CloudTechnology is a plus. Customer-Centric Mindset Ability to balance #CustomerNeeds with #BusinessObjectives . Expertise in #EnterpriseCustomerManagement , including #CLevelEngagement . Communication & Leadership #ExceptionalCommunication skills to engage with internal and external stakeholders. Experience in #CrossFunctionalCollaboration with #Sales , #CustomerSuccess , and #EngineeringTeams . Strong #ProblemSolving and #AnalyticalThinking to drive continuous service improvements. Qualifications & Skills Bachelor's degree in #ComputerScience , #InformationTechnology , #BusinessAdministration , or a related field (preferred). 2-4 years of experience in #CustomerSupport , #ServiceManagement , or #TechnicalSupport for #EnterpriseCustomers . Familiarity with #TicketingTools , #IncidentManagement , and #B2BSupport environments. Why Join Us? Work with a #WorldClassTeam in a #CustomerFocused and #InnovativeEnvironment . Gain exposure to #AdobeExperienceCloud and #CuttingEdgeTechnologies . Make a direct impact on #EnterpriseCustomerSuccess and satisfaction. Join us and be part of a company that values #Creativity, #Innovation, and #CustomerExcellence! Interested candidates can share their resumes with shanti.t@twsol.com

Role & responsibilities Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer. What you need to succeed Business insight You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside MNC business objectives and strategy. You possess strong problem-solving skills and are forward-thinking. You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality. Results Focus You have with strong mentoring and coaching skills enabling the team members to deliver their best. You focus on long term sustainable strategic improvements in favor of short-term results . Influential Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering. Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans Must have worked in Customer Service industry with a good exposure of handling Enterprise customers Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Position Overview: At Adobe, we are passionate about empowering individuals and organizations to create exceptional digital experiences. Our Support Service Management (SSM) team plays a crucial role in delivering personalized, high-quality support to our Ultimate Support plan customers. The SSM works alongside the Technical Account Manager (TAM) to ensure the best possible customer experience, offering tailored support, clear communication, and regular updates on ongoing issues. This role is key in managing critical support cases, providing transparency during issue resolution, and collaborating with various internal teams to deliver solutions that align with Adobe's business objectives. Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution. Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement. Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions. Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes. Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services. What You Need to Succeed: Business Insight : A deep understanding of balancing customer needs with Adobes business objectives, combined with strong problem-solving abilities and a forward-thinking approach. Results Focus : A proven ability to mentor and guide teams, focusing on long-term improvements rather than just short-term results. Influence and Leadership : Experience working with virtual teams across global organizations and effectively communicating with senior leadership in Sales, Consulting, and Engineering. Communication Skills : Strong written and verbal communication skills, with the ability to articulate ideas clearly and with passion. Capable of managing urgent C-level communications and developing resolution plans. Support Experience : Extensive experience supporting high-profile enterprise customers, with a strong passion for customer success and delivering premium service. Organizational Skills : Exceptional ability to prioritize, manage multiple tasks, and implement projects across various teams. Qualifications & Skills: A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred. Experience in customer service, especially in managing enterprise-level accounts. Familiarity with digital marketing, ITIL principles, and incident management is advantageous. Ability to handle C-level communications and develop action plans to resolve issues. Work Hours : Full-time, US-based (EST & PST). 6 pm to 3 AM This description presents the role in a comprehensive manner, highlighting both the responsibilities and the skills necessary for success. It outlines key tasks and expectations clearly, making it ideal for prospective candidates to understand whats required of them.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Regards, Infosys BPM Talent Acquisition | INFY HR

Role - Team Lead | Service Desk Should need to have Team Lead designation on Papers Exp - Min of 4 Yrs Skills - Microsoft Application Support | Windows Support | Technical Support Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Role - Operation Manager Skills - Windows Support | Technical Support | Microsoft application Support Exp - Min 8 Years , 2 Years as a Operation manager Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Engineering Planning and Deployment SolutionMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP Summary :As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems. Roles & Responsibilities:To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership.Pass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required.- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsAdvance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc).- Must To Have Skills: Proficiency in Enterprise Network Operations.- Ability to work with cross-functional teams to resolve complex issues.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education with CCNA and CCNP certifications is required. Educational Qualification-15 years of full-time education required -Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. Qualification 15 years full time education CCNA CCNP

Job Details: Skill: SAP PP Experience: 5+ Years Location: - Mumbai Notice Period: Immediate Joiners or within 15 days Employee type : CTH Job Description: POSITION OVERVIEW : SAP PP Location - Mumbai Mode - Hybrid Mandate Skill; Minimum 5 years of SAP PP experience. (Discrete + REM only) - Relevant SAP Certification would be an added advantage. - At least 2 Full Life Cycle Implementations/ Roll- Outs experience. - Should have worked on support project. - Exposure to Ticketing Tool like Service Now is an added advantage. on office 365 SharePoint online , Hands on experience 3+ years of relevant experience in SharePoint with minerience on office 365 SharePoint online , Hands on experience in coding using Angular, HTML, JavaScript, CSS, React JS, SPFx, and RES

Technical skills:- Skilled in real-time ticket monitoring and SLA management. Experienced with Hostbill, WHMCS, and Zendesk. Background in NOC/helpdesk and cloud hosting support. Strong IT and cloud infrastructure knowledge..