867 Ticketing Tools Jobs - Page 13

JD: * IT & Troubleshooting skills& Technical Support skills *Hands On servers-VMWARE,Network devices * Strong communication skills, both written and verbal * Able to handle B2B & B2C Calls directly from UK permanent Night shift 7397174948

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 4LPA Location- Pune Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 mail id- priyanka@manningconsulting.in

Hiring for domestic Service Desk Graduate Fresher and Undergraduate Experience can apply Salary 3.2 to 4.6 LPA + Travelling allowance +Incentives Location - Viman Nagar (Pune) Shifts -Day shift Interview rounds-Virtual Interview Contact-7757051088

Hiring for Domestic Service Desk Process. Any Graduate freshers/Undergraduate with minimum 6mt of experience can apply.(EXCELLENT ENGLISH COMMUNICATION) Salary-4.6LPA Shift-Day Shift Location-Viman Nagar,Pune Contact-Janhvi:8055979395 Joel:9158110345

Excellon Software is hiring for Application Support Consultant for Nagpur Location. Interested candidates please share your profile on careers@excellonsoft.com with below details. Total Experience : Present CTC : Expected CTC : Notice Period : Role & responsibilities Experienced in providing Call/Email/Chat L1 Support for IT Applications. Ask relevant questions to quickly understand the issue. Research and identify solutions to software. Diagnose and troubleshoot technical issues within agreed time limits. Properly escalate unresolved issues to appropriate internal teams. Customer Interaction concerning various issues as per company standards and procedures. Provide prompt and accurate feedback to customers until resolved. Keeping records of customer interactions, transactions, complaints, and queries. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients. Preferred candidate profile Should have excellent communication and problem-solving skills. Ability to provide step-by-step technical help. The person needs to be polite and tactful in nature. The person should be able to deal with diverse customers and the situations as well. Should have good ability to understand problem areas. Document technical knowledge in the form of notes and manuals. Interested candidates can share your updated CV on careers@excellonsoft.com

Job Summary: The IT Support Associate - Level I provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users. This role acts as a primary point of contact for service-related inquiries and collaborates closely with team members while working under direct supervision. Key Responsibilities: Customer Service: Serve as the main point of contact for customers regarding service-related inquiries. Maintain relationships with key customers and suppliers to ensure satisfaction and effective communication. IT Support: Provide IT support for designated areas according to established processes. Diagnose and troubleshoot issues with IT hardware and software components, escalating problems when necessary. Install, configure, or address IT hardware and application issues as directed. Incident Management: Utilize the Incident Management system to log reported issues and actions taken, ensuring accurate tracking and follow-up. Perform initial troubleshooting in line with departmental standards and escalate unresolved issues to higher-level support. Additional Responsibilities: Assist with various IT tasks and projects as assigned by supervisors. Key Competencies: Effective Communication: Develop and deliver clear, multi-faceted communications tailored to the needs of different audiences. Customer Focus: Build strong relationships with customers and deliver solutions that prioritize their needs. Trustworthiness: Gain and maintain the confidence of others through honesty and integrity. Self-Development: Actively seek opportunities for personal and professional growth through both formal and informal channels. Situational Adaptability: Adjust approaches and demeanor in real-time to respond effectively to shifting demands. Incident Management: Maintain accurate records of issues and requests, tracking trends for continuous improvement. Valuing Differences: Recognize and appreciate the diverse perspectives and cultures that enhance the organization.

Role - Team Lead Service Desk Should be a team lead designation on papers Immediate Joiner only / Serving Notice Exp - Min 4 years Skills - Microsoft application trouble shooting | Windows | service desk Loc - Hyd 9116324602 | teena.ghrs@gmail.com

To manage the IT Service Desk setup with 27*7 environment and manages a team of 25-30 Service desk and Remote support team. Should have knowledge and should be responsible for sustaining ITIL process & procedures

Hello Candidates, As discussed over the call we are hiring for Desktop Support (Full time) - program for Mumbai & Navi Mumbai Location. Please share reference profiles on careers@sm2infotech.com or What app on 7304132825 as per the below mentioned JD . Job Location : Nariman Point Experience : 6 Months to 3 Years of Exp Gender : Male Education : Any Graduate / Diploma Shift : General Shift Communication : Candidate must be good in communication skills Responsibilities and Duties : Provide Floor Support / Remote Assistance and resolve problems to end users Provide technical support for desktops, laptops, peripherals, and software applications. Resolve hardware and software issues promptly, including networking and Wi-fi connectivity problems. Install, upgrade, and maintain operating systems and software across various office locations. Manage IT assets inventory and support IT audits as required. Coordinate with vendors for hardware repairs and network troubleshooting. Support users remotely and on-site, ensuring efficient problem resolution. Document and manage Helpdesk tickets, ensuring thorough tracking and resolution. Collaborate effectively with team members and users to deliver quality IT support. Generate daily dashboards and reports, updating IT management on performance metrics. Contribute to Root Cause Analysis and escalate unresolved issues for continuous improvement. Advanced knowledge of computer hardware systems, including Laptops & Desktops, peripheral devices, internal components, Processor, chipsets, memory modules, and display, printer, Wi-fi. Raising IT tickets for tasks and activities performed for daily work accounting and performance measurement. Knowledge of office systems, good problem-solving skills, and high-level interpersonal Managing LAN & WAN, network resources Configuration Looking for Immediate joiners only. Regards, Team HR - Nandhana Raghavan Mobile No : +91 7304132825

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices CALL OR DM - SD TRAINER SIYA ---- 7565006262 DIVYA -- 9821182650 RIYA -- 9628373761 Regards KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Install, configure, and troubleshoot desktops, laptops, and peripherals. Provide first-level technical support to end-users for smooth IT operations. Required Candidate profile Only Male Freshers are eligible. Graduates (2017 - 2024) Passed outs can apply. Basic knowledge of OS, hardware, and networking. Good communication skills.

JOB PURPOSE To provide first line helpdesk support to staff, assisting them with hardware and software problems. Preparing, installing and troubleshooting a variety of hardware, networking and telecoms equipment in office and plant. PRINCIPLE DUTIES AND RESPONSIBILITIES To provide 1st line technical support; answering support queries via phone and email. To deal with day-to-day technical queries, resolve issues, manage incidents, problems and service requests. To support users remotely and make on-site visits for hardware installation and troubleshooting. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be pro-active when dealing with user issues. To log all issues in the ticket management software and follow through to satisfactory and timely completion. Support users in the use of computer equipment and software by providing basic training and advice. To create helpful documents for users including FAQs, how-to guides and videos that can be shared on our ticketing system or Intranet. To escalate more complex issues to the relevant IT team member or third party. Support additions, deletions, and modifications to the IT environment, including the management of all technology assets. Monitor branch systems, ensure branches maintain compliance with our standards, perform tests, check backups, and report issues to the IT Systems Coordinator as necessary. Knowledge of Antivirus configuration and setup. Understanding of MDM (Mobile device management) and software and patch deployment. USB blocking, data encryption, laptop wipeout and password management. Inventory management and asset management. Installing software and preparing computers for on-site and remote locations. Operate in line with company policies, procedures and current legislation always. Provide in-branch support from time to time. KEY ATTRIBUTES: Motivated and focused on achieving results as part of team. Good telephone manner and communication skills, with empathy and patience. Good working knowledge of Google Workspace (Gsuite), Microsoft operating systems and fundamentals of networking. Strong understanding of PC hardware set-up and Operating System configuration. Desire to do practical work, see and enjoy a job well done. A willingness to learn and a flexible, pro-active approach to work. Maintain high standards at all times of personal appearance, timekeeping, Knowledge of the following technologies would be advantageous: Basics of Active Directory and Group Policy, Windows Server and associated domain infrastructure. PREFERRED SKILLS: • Basic Knowledge of PowerShell, CUI, CMD and Scripting languages. • Knowledge of Service desk and antivirus tools and MDM tools such as Freshworks, CrowdStrike, ManageEngine and Fortinet. • Troubleshooting of Windows, Linux, Mac laptops. • Knowledge of data encryption, data wipe-off, software deployment, patch management and security policy configuration. • Basic knowledge of email services like O365 and Gsuite. • Experience with Firewalls, Monitoring tools or other network devices like access points, Switches and routers. • Basics of networks, network troubleshooting and network configuration. • Documentations such as IT SOPs, FAQs and Guidelines

Maintaining Internal and business-facing SLAs for all ticket levels.Proficient in CentOS, Ubuntu, Suse, RHEL.Proficient in administering Windows Server Environments (Windows 2012 and above),monitoring systems.Rotational shifts. L1 and L2 support.

NIIT is looking for Associate Technical Consultant- Technical support 5 days working from Office, Gurgaon Salary + Night shift allowances + Both side cab Cabs facility both side for hiring zone areas. Rotational Shift including night shift. 18 months of Surety Bond (For Stability). SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction. Desired Candidate Profile 3-6 years of experience in Technical BPO/Call Centre environment with a focus on international voice processes (blended). Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.). Strong communication skills with excellent verbal and written English proficiency. Ability to work rotational shifts including night shifts. Please share your cv at srishti.8.gupta@niitmts.com

Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.Configuration & troubleshooting MS- outlook, outlook express and exchange mail. Installation-Window-7 & Window-8, Window-10,Good in communication Required Candidate profile Troubleshooting (MS Office, Antivirus, Outlook, Office365)/Installation &Troubleshooting of operating system / Remote Support-Desktop and Remote Assistance/Drivers Installation & configuration

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA WFO 24*7 US Shift 5 Days Working Location - Pune Share resume on - 9257669383 (Harsha) Required Candidate profile Skills required - Service desk/ technical supp/ servicenow/ AD/ International voice exp. only/ troubleshooting/ VPN/ Zendesk/ Office 365/ Outlook/ bitlocker/ ticketing tools Perks and benefits Night Allowances Incentives Both way cab's

Job description- Hiring for - Service Desk (Technical Support || International Blended) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should be Aware of PC/Laptop troubleshooting Both Hardware & Software. - Knowledge of networking and support, VPN, Active Directory. Qualifications : Experience with Min 6months-5 yrs of exp into technical support for international voice and Email are preferred Should have Excellent Communication Skills with Good Technical Knowledge. Only Immediate joiners are preferred. Work from Office/ Rotational Shift off/ Both side Transportation Provided. Contact Details ( Whatsapp only do not call ) HR Kunika - 7982044693 HR Parmeet - 8130840106 HR Sanskar - 7827333767 If Interested Please drop your cv on the mentioned number.

Role: Lab Admin Fulltime (Work from office Monday-Friday) Location: Bangalore We need someone with good lab admin skills and device handling skills, esp Android devices Linux OS Broad range of Mac OS X and Windows based applications DNS IP telephone systems Monitoring and maintaining inventory of equipment and chemicals Standard system tools with the ability to use them to automate complex system tasks Windows Group Policy Objects and Active Directory 2/4 stroke engine operation and repair/rebuild procedures Accelerometers Administration of high risk critical infrastructure

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

Company: Progressive Infotech Pvt Ltd Role Name: - Desktop Support Engineer Type of Job: - WFO No of days : - 6 Days Salary : 1 LPA -2.5 LPA Maximum Location- bengaluru Address: Location- Tower 5A, 1st Floor, Pritech Park SEZ, Bellandure Village, Outer Ring Road, Varthur, Bangalore - 560 037, Karnataka, Phone: +91 80 39467601 Address: 4th Floor, Prestige Terraces, 5/1 Union Street, Bengaluru, Karnataka 560001. Job Descriptions: - Desktop Support Engineer Job Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 2 years L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred. If interested, please share your updated CV at ekta@progressive.in Call: 9560621796

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 7880292299 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

' As a Service Engineer, you'll be playing a vital role at Aavas to support various business functions. We are looking for a proactive individual who can help different teams to work seamlessly on various applications. He/she should be able to troubleshoot any issues effectively that the end user is facing. Support Engineers should ensure proactive availability, and timely resolution. Responsible for constant monitoring and analysis of issues/incidents and take initiatives in reduction of issues What are we looking for? Must have good written and verbal communication skills, along with consulting skills. Analytical and Problem-Solving skills are desirable Must have basic excel training /knowledge Empathetic and Service Oriented Mind-set Should be ready to work for extended hours/evening shifts.

Qualification : BSc/BCA/ BE/ BTech (All Stream) MCA, MSC Batch:2017-24 Passed outs Work Under Third party Payroll in Top MNC(Wipro/CTS/HCL/HP/IBM) Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai Salary : 15-50k Exp : 0 to 6yrs Required Candidate profile Having Career Gap? Unable to get JOB in IT? Working in NON-IT? NO WORIES We will help you to get IT job in Top MNC's location Chennai/Bengaluru Interested Candidate CT: Bala - 7305455719 T & C

Education Requirements : BE, B.Tech in IT/CS/ECE, BCA, BSc CS and MCA Certification : Any ITSM Certification/CEH Job Summary: We are seeking an experienced ITSM and CIS Benchmarking Specialist to drive service management excellence and ensure systems are hardened according to industry best practices. The ideal candidate will have deep knowledge of ITIL-based ITSM practices and hands-on experience applying CIS Benchmarks for endpoint and server security compliance. Key Responsibilities: ITSM: Oversee the implementation and continuous improvement of ITSM processes aligned with ITIL framework (e.g., Incident, Change, Problem, Asset, and Configuration Management). Ensure accurate and timely incident/ticket management via ITSM tools (e.g., ServiceNow, BMC Remedy, Freshservice). Develop ITSM dashboards and reports to track SLAs, service availability, and operational KPIs. Collaborate with technical and business teams to streamline service workflows and automate manual tasks. Provide training and guidance on ITSM processes across teams. CIS Benchmarking: Perform security baseline assessments of servers, endpoints, and cloud environments using CIS Benchmarks . Coordinate with IT infrastructure and application teams to implement and validate CIS hardening steps. Use tools such as CIS-CAT Pro , SCAP , Tenable , or Qualys for benchmark scanning and reporting. Maintain a central repository of system configurations, benchmark reports, and deviation justifications. Support internal and external audits by providing CIS compliance evidence and remediation plans. Required Skills and Qualifications: 2+ years of experience in implementing and managing ITSM processes and tools. 2+ years of experience applying CIS Benchmarks across Windows, Linux, databases, or cloud platforms. Strong understanding of ITIL v3 or v4, with certification preferred. Familiarity with endpoint/server hardening, system configuration management, and patching. Experience using configuration and compliance management tools (e.g., Ansible, Chef, SCCM, GPO). Ability to document policies, procedures, and control deviations. Preferred Qualifications: ITIL Foundation or Practitioner certification. Experience in audit/compliance functions, particularly in regulated industries (BFSI, healthcare, government). Familiarity with ISO 27001, NIST 800-53, or other security frameworks.

Troubleshoot common issues: OS (Windows/macOS/Linux), Office apps, VPN, network (DNS/DHCP), and peripheral devices Perform remote diagnostics using RDP or similar tools install/configure desktops, laptops, printers, scanners, and mobile devices Assist with onboarding: setup new workstations, user profiles, and software installations Escalate unresolved issues to senior technicians and vendors in line with SLA guidelines