2168 Ticketing Tools Jobs - Page 13

Scope: We are seeking a highly experienced Senior Major Incident Manager (812 years) to lead and oversee the management of high-severity incidents across complex IT environments. The ideal candidate will have extensive experience in IT operations, ITIL-aligned service management, and cross-functional coordination, ensuring minimal business impact and rapid restoration of services. Our current technical environment: Incident management in multi-cloud environments (Azure, AWS, GCP). Experience with hybrid infrastructure (on-prem + cloud). Understanding of cloud-native monitoring tools (CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to containerized platforms (Kubernetes, OpenShift,...

About Aramya Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey. We're well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we're operating at a 100 Cr ARR and scaling fast. As we expand across India, launch new stores, and roll out fresh collections...

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

Role & responsibilities: Candidate should be available for 24 * 7 environment & should join on Immediate to 15days basis Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access...

Dear candidates, We are hiring Tech support engineers for Hyderabad location and candidates interested ,can attend Walkin this Saturday. Service desk Support Engineer | Job Description Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex...

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon As a key member of the Customer Success team, you will be responsible for providing high-quality customer support and fostering long-term relationships with telecommunications clients. This role requires exceptional communication skills, technical proficiency, and a strong understanding of mobility and SaaS-based solutions. You will serve as a trusted advisor and first point of contact for clients, providing Level 1 and Level 2 support for incidents and requests related to core telecom products, applications, and connected services. Working closely with internal teams, you will help ensure that customers receive ef...

Job Description: Roles & Responsibilities: 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users 2. Route problems to internal 2nd and 3rd level IT support staff. 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 4. Administer and provide User account provisioning. 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 6. Responds to telephone calls, email, instant messages, and assigned tickets from users; 7. Assign work orders / incidents to appropriate su...

As a Service Desk Engineer at Coforge, your role involves providing hands-on support using ServiceNow or similar ticketing tools. You will be responsible for managing incidents and service requests, ensuring timely resolution within defined SLA timelines. Your key responsibilities include: - Utilizing ServiceNow or similar ticketing tools effectively. - Demonstrating expertise in Google Workspace products such as Gmail, Google Drive, Google Hangout, Google Workspace Admin Console, Tivoli Identity Manager, Active Directory, Shared Mailboxes, and Distribution Lists. - Exhibiting excellent written and verbal communication skills. - Composing and responding to professional emails efficiently. - ...

Job Description Position: IT Engineer Experience: 3 to 5 years Academic Requirement: Bachelors degree in computer science, Information Systems, or a related field. Compensation: As per market standard Hiring Manager: Piyush Kotkar Location: Pune Probation: 6 months Skills Experience in large network management, H/w & N/w Management, O365, Azure and English communication. IT management software, Ticketing tool, computers, system software, office equipment. Familiar with computer hardware systems, mainstream computer components, common operating systems, domain, Networking and application software. Others Experience of working in Automotive organization would be preferred. Job Overview: CT Aut...

Only For Pune | Technical Support | Customer Service International BPO FRESHERS CAN ALSO APPLY Exp Candidates Can Also Apply Must Have Excellent Communication Skills Only Immediate Joiners Can Apply Only International Process Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For Pune INTERNATIONAL US VOICE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA to 4.5 LPA based on experience and performance) G...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Sterling B2B Integrator Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education About The Role :We are seeking a skilled and motivated Sterling File Gateway (SFG) / MFT Specialist to join our operations team. The ideal candidate will bring strong experience in managing secure file transfers, working across mainframe and distributed environments, and supporting Connect:Direct i...

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. ...

Only For Pune | Technical Support | Customer Service International BPO FRESHERS CAN ALSO APPLY Exp Candidates Can Also Apply Must Have Excellent Communication Skills Only Immediate Joiners Can Apply Only International Process Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For Pune INTERNATIONAL US VOICE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA to 4.5 LPA based on experience and performance) G...

Analyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software. Responsibilities: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for re...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : GCP Dataflow Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process while maintaining a ...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Service Delivery Good to have skills : Microsoft Azure IaaS, Infrastructure Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service r...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Service Delivery Good to have skills : Microsoft Azure IaaS, Infrastructure Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service r...

- Experience working with payment gateways or international merchant services. - Should convince clients to sign up for Adit Pay. - Ability to meet monthly targets for new sign-ups. - Should be open to work in the US Shift.

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Role Overview This role involves providing sophisticated technical support within a specific domain or technology area. The domain s pecialist diagnose s and resolve s sophisticated issues, collaborating with multi-functional teams. They apply expertise in their domain to ensure the stability and efficient performance of systems and applications. Responsibilities include solving, advancing and handling incidents, and contributing to knowledge sharing. The role is essential for resolving intricate technical problems, improving domain-specific knowledge, and delivering outstanding support, ultimately maintaining a high standard of reliability and performance within Kantar Profiles Technology. ...

Strong client communication and stakeholder management skills Experience in technical project management or support leadership An ITIL certification (ideally v4) and proficiency in using ticketing tools like ServiceNow or FreshService Good knowledge of data modelling, data engineering, and SQL Experience managing India-based and remote teams A commercial mindset and ability to identify service improvement opportunities Concise communication, empathy, and the ability to present data clearly This role might not be the right fit if you re looking for: A purely technical delivery role with deep hands-on engineering work A position without people management or process ownership responsibilities A...

Knowledge on Ticketing Tool, Desktop Support. Able to understand and troubleshoot the Laptops and Desktops hardware issues, knowledge of IP, DNS, DHCP, Domain controller .

Knowledge on Ticketing Tool, Desktop Support. Able to understand and troubleshoot the Laptops and Desktops hardware issues, knowledge of IP, DNS, DHCP, Domain controller .

Description Overall purpose of role To work and resolve technical problems in Linux/AIXs and work on project tasks (JIRAs, incident, Change) Liaise with other support teams to address the internal support teams issues as well as understand the business requirements and share and adopt best practices being followed. Key Accountabilities Act as technical first point of contact internally and externally for stakeholder requirements through JIRA requests and change tasks, technical calls etc. Promote the use of Technical Standards, Procedures and Best Practice and maximize the use of toolsets and automation. Stakeholder Management and Leadership Manage stakeholder expectations in JIRA communicat...

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Pan India locations. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 2 years experience in service desk only (voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Chennai, Bangalore, Pune, Trivandrum, Noida, Gurgaon, Hyderabad Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344 81212 43344 90322 33456