Senior Project Lead

Infinite

10 - 15 years

18 - 20 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

ticketing interpersonal skills senior project leader ivr management systems analytical ticketing tools project management itsm management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the day-to-day operations of the team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner.
Develop and implement processes and procedures to ensure that customer inquiries are handled efficiently and effectively.
Evaluate and implement ticketing tools, understanding IVR and call routings, and knowledge management systems to improve the efficiency and effectiveness.
Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
Develop and maintain relationships with key stakeholders, including customers, vendors, and partners, to ensure that team is meeting their needs and expectations.
Ensure that team is properly trained and equipped with the necessary tools and resources to effectively perform their duties.
Manage the budget and resources of the team, ensuring that expenditures are in line with business objectives and priorities.
Provide regular reports and metrics on the performance of the team and use this data to continuously improve the efficiency and effectiveness of the team.

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