1508 Ticketing Tools Jobs - Page 17

The Practice Account Senior Analyst will assist in analyzing and interpreting data to provide valuable insights that drive all aspects of support, with a focus on troubleshooting and resolving issues remotely via phone, email, and available software. Job Responsibilities: Operational Support: Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback Investigate discrepancies, fill gaps in incomplete records, and resolve other problems Performs all duties as assigned and meets project compliances General Skills: Proficient in verbal and written comm...

Designation: Desktop support Engineer Experience: 0 – 2 Year Qualification: Any degree/Any Graduate (2017 to 2024 ) Gender: Male /Female Salary: 2Lpa to 3.25Lpa Location: Chennai , Hyd , Bangalore Contact call or what up Subhasri HR 7550 143 827 Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

Key Responsibilities: Provide technical support for desktops, laptops, printers, and other end-user devices. Manage and resolve user tickets through a ticketing tool within defined SLAs. Install, configure, and troubleshoot Windows operating systems (Windows 10/11) . Set up and troubleshoot Microsoft Outlook (email configuration, PST issues, mailbox setup). Perform hardware/software upgrades and routine maintenance. Support remote users through remote access tools. Maintain inventory of IT assets and document resolutions. Coordinate with vendors for hardware support when needed. Required Skills & Qualifications: Minimum 1 year of experience in desktop support or IT helpdesk. Proficient in us...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

Role Description Leadership & Delivery Management - Lead end-to-end service delivery for TAC operations covering L1L3 support across regions. - Manage a large team of 50+ engineers (including Team Leads, SMEs, and Support Engineers). - Ensure adherence to SLAs, KPIs, and contractually agreed service levels. - Own incident, problem, and escalation management; act as the point of contact for high-priority customer escalations. - Drive operational excellence through automation, standardization, and process improvements. Customer & Stakeholder Management - Build strong relationships with client stakeholders (e.g., WatchGuard) for delivery governance, performance reviews, and continuous alignment...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) --- PUNE - HINJWADI & HYDERABAD SALARY FOR FRESHERS -- Rs 2.77 LPA Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attemp...

Overview We are seeking a Manager of Technical Support to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The Manager of Technical Support will be responsible for leading and overseeing the technical support team, ensuring high-quality customer service, efficient problem resolution, and maintaining exceptional levels of customer satisfaction. Please note, this role will require working during IST night shifts (5:30pm - 2:30am IST). Responsibilities Lead, supervise, and develop a diverse team of technical support professionals. Design and implement inclusive support strategies, policies, and procedures. Monitor and...

Urgent Hiring for Service Desk Analyst for Bangalore Location Interested candidate WhatsApp CV on 9740521948 Mode of Work:- 5 days Work from Office Mode of Interview:- F2F / Walk in interview on 22nd August & 23rd Augus Date of Interview:- 22nd August & 23rd August Job Role & responsibilities:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. ...

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 an...

Join with us IT Infrastructure L1 Support | Mumbai(On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai , Bangalore, India Experience: 2 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic network...

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9636487945 - Poshika Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

General Summary: The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. Position Responsibilities: Act as the single point of contact to the client for all types of service requests Coordination of all IT support groups to ensure maximum utilization of billable resources Pre-process service requests as they arrive through email, manual entry, or direct client input ...

Responsibilities: Configuration of desktops & laptops to the new joiners. Configuration of desktops for Work at home employees. Maintain inventory of Hardware assets. Address user tickets regarding hardware, software, and networking. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Skills required: Excellent knowledge of desktop and laptop & printer hardware. Excellent knowledge of desktop/laptop internal components. Hands-on hardware troubleshooting...

Role & responsibilities .Net & Java Application Support & Deployment Smooth running of the Applications in Production Environment Communicating to the Back office Users internally and Branch and Franchise Support SLA Timely response to the customers & Management Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Change & Incident & Problem Management related to their application domain Coordinate with Development team for L3 issue Preferred candidate profile Candidate with BSC IT / MCA/ MSC IT/ BE IT qualification ...

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. - Having good knowledge on Routing and Switching, knows routing protocols such as OSPF, BGP. - Hands on experience on Meraki Switches and Wireless. - SDWAN & Wireless knowledge would be added advantage. - JNCIA certified. - Having good troubleshooting skills on Juniper & Meraki Network devices. -Experience in Tier-2 support, network troubleshooting, handling escalation, Root-cause analysis (RCA) and SLAs - Should be able to coordinate with internal clients to understand their network requirements. - Ability to multi-task effectively, good communication and interpersonal skills. - CAB Mee...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Configure Outlook email clients, install and configure Windows operating systems, and perform OS installations as needed. Perform remote support using ticketing tools to resolve technical issues efficiently. Troubleshoot LAN setup, network connectivity, and hardware problems on desktops. Install software applications as required by users.

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues on Windows operating systems. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN connectivity issues using tools like DNS, DHCP, Active Directory. Perform OS installations (Windows) and outlook configuration for new hires. Utilize ticketing tools to track and manage service requests from clients. Desired Candidate Profile 1-2 years of experience in Desktop Support or related field. BCA degree in Computers or Computer Applications required; relevant certifications preferred. Proficiency in PC assembling, software installation, desktop...

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The network, whether physical or virtual, relies on a large staff to keep it running 24x7 and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operators construction, maintenance, activation and trouble management ...

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The network, whether physical or virtual, relies on a large staff to keep it running 24x7 and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operators construction, maintenance, activation and trouble management functio...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

Job Overview Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships. Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle. Receives and resolves support tickets with SLAs. Receive...

Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Preferred candidate profile

Strong experience in Windows Server environment, especially with file server roles. • Hands-on knowledge of Active Directory (user/group management, group policies, permissions). • Familiar with file/folder permission delegation, NTFS, and share-level permissions. • Understanding of approval workflows (could be through ticketing tools • Good interpersonal and communication skills to explain and coordinate with users. Role & responsibilities Network Share Drive Share Drive Expansion CHANGE Request implementation and monitoring Basic knowledge of Share creation CIFS/ NFS Basic knowledge of Active Directory and groups Outlook DL How to apply permission's to share drive Access to other users dat...

Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner.JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Maintaining governance standards across all IT service mana...