2168 Ticketing Tools Jobs - Page 17

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Laboratory Information and Execution Systems Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot so...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between cli...

Role & responsibilities Technical Support Product Support Preferred candidate profile Hiring for Product Support Location:Hyderabad Any Graduate Rotational Shift Rotational Week off 5 Days working Work from office Microsoft Support Experience Mandatory Window Support Mandatory Chat Support For further info contact Sakshi @85880611346

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Splunk Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-rela...

Job Summary: The Help Desk Technician will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking. You will handle level 1 (and possibly level 2) support tickets, either remotely or in-person, and work closely with the IT team to resolve technical problems efficiently. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system Diagnose and troubleshoot basic technical issues related to software, hardware, printers, and networks Provide remote or in-person support to resolve issues quickly and professionally Walk users through step-by-st...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- NORMAL GRADUATES -- 1+ Years of Exp --- MBA / BTECH -- ELIGIBLE HAVING 8 MONTHS PLUS EXP SALARY -- Rs 5.50 LPA -- FOR 1+ Years of Exp SALARY -- Rs 7.00 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Ma...

Greetings from KVC CONSULTANTS LTD. We are looking for people Fresher and 1 year+ Tech Support Experience in Hyderabad and Bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Hyderabad and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English * fresher Also elegible *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Monika 7869365175 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT I...

Hiring For Product Support Experience 1+years in product support, Technical Support Candidate must have exp in Microsoft tools Package upto 5.5 Lpa Location- Hyderabad Qualification- Any Graduate For more Info Call Priyanka 9366772439 mail id- priyanka@manningconsulting.in

Provide technical support, resolve user issues via calls/tickets, maintain logs, escalate unresolved queries, and ensure prompt service delivery. Requires good communication skills and basic IT knowledge. Experienced in Tata Steel ServiceNow Tool.

Ticketing system for example ServiceNow and Remedy Act as the first point of contact for users reporting IT issues or requesting services. Manage Voice call logs Comm skills (English has to be neutral and clear) In person - 2nd level 6LPA MAX Required Candidate profile Ideal person to have exp managing int. voice process, should be good with managing the flow, exp with ticketing/monitoring tools. escalate complex or unresolved issues to appropriate support tiers

As an Information Security Analyst at NTT DATA in Gurgaon, Haryana (IN-HR), India, your responsibilities will include: - Familiarity with the monitoring and alerting infrastructure related operational tasks. - Experience with different monitoring tools, with knowledge of Dynatrace monitoring tool being an advantage. - Working experience on ticketing tool along with E-mail etiquettes. - Willingness to work on rotational shifts. - Good communication skills. - Work experience as a NOC engineer. - Preparing reports and publishing them as per schedule. Qualifications required for this role: - Familiarity with monitoring and alerting infrastructure related operational tasks. - Experience with diff...

Role Overview: As an Advisor, Systems Engineering at Fiserv, you will be a key member of the Open Systems Programming team responsible for ensuring the smooth operation of various DNA Data Center products. Your role will involve installing, upgrading, configuring, monitoring, troubleshooting, and maintaining the security compliance of these products. Additionally, you will play a crucial role during Go Live/Merger events, provide on-call support, and collaborate with other teams. Key Responsibilities: - Install, upgrade, and configure DNA Connect, Notifi, tMagic, and MPI products for DNA Data Center clients. - Participate in Go Live/Merger events and assist with Programming team tasks. - Mon...

Role Overview: As a Solaris Administrator, your role will involve the installation, implementation, customization, operation, recovery, and performance tuning of Solaris Operating Systems. You will be responsible for maintaining all Solaris server hardware and software systems, administering server performance, utilization, and ensuring availability. Additionally, you will play a key role in preparing program-level and user-level documentation, supporting infrastructure implementations and deployments, and troubleshooting and fixing issues in Solaris Operating Systems. Key Responsibilities: - Installing and maintaining all Solaris server hardware and software systems - Administering server p...

You will be joining NTT DATA as an Operations Expert in Chennai, Tamil Nadu (IN-TN), India. Your responsibilities will include: - Implementing operational strategies, policies, and procedures. - Managing day-to-day operations to meet production targets. - Enhancing productivity, particularly in onPrem operations. - Supporting backend development for client applications. - Setting up infrastructure monitoring and alerting systems and developing dashboards. - Managing Microsoft IIS and batch jobs operations. - Utilizing initial Python experience for scripting and automation. - Coaching and supporting team professional growth. - Supporting script troubleshooting and optimization. - Managing upd...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

Key Responsibilities: 4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvement...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

Job Overview Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships. Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle. Receives and resolves support tickets with SLAs. Receive...

Key Responsibilities: Provide first-level support for hardware, software, and network issues. Install, configure, and troubleshoot desktops, laptops, printers, and peripherals. Assist users with OS, application, and email-related issues. Handle basic network troubleshooting (LAN, Wi-Fi, VPN). Maintain IT asset inventory and documentation. Escalate complex issues to L2/L3 teams as needed. Required Skills: Knowledge of Windows OS, MS Office, and basic networking. Familiarity with ticketing systems and remote support tools. Good communication and problem-solving skills. Ability to work in shifts (if required). Educational Qualification/Experience B.tech/BE, Technically certified (preferred) 2-4...

We are seeking an experienced and skilled Senior Consultant (SAP Basis and Security) to join our team in Chennai. As a Senior Consultant, you will be responsible for providing technical support in both SAP Basis and SAP Security. Your expertise will be crucial in ensuring the smooth operation, performance, and security of SAP systems. You will be expected to manage multiple deliverables and projects simultaneously while providing support for various system activities, including version upgrades, system refreshes, and audits. Key Responsibilities : SAP Basis and Security Support: Provide technical support for SAP Basis and SAP Security, ensuring optimal system performance, availability, and s...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the Service Desk team d. Undertake a weekly review of the First Line Service Desk call queues Language skills: Fluent English (written and spoken) Ability to understand the business objectives Must have a good understanding of the organization and their infrastructure ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Prob...

Role Overview We are looking for an experienced and driven Lead Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction. Key Responsibilities • Lead a team of support engineers, providing technical guidance, mentoring, and performance management. • Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaborat...

Job Title Technical Help Desk Location – Belapur, Navi Mumbai Experience – Min. 1 year Job Description: 1. Experience in email platform. 2. Knowledge in Outlook configuration, cloud concepts and Active Directory. 3. Proficient in both written and spoken English with strong communication skills. Education: Computers Science/IT Graduates/Postgraduates with minimum 1 year of relevant Experience in IT industry.