867 Ticketing Tools Jobs - Page 17

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Project description Information and Document Systems is a global technology change and delivery organization comprising nearly 200 individuals located mostly in Switzerland, Poland, and Singapore. Providing global capturing and document processing, archiving, and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory, and Operational functions. We are looking for a talent to join Records Management Onboarding team in Hyderabad. Responsibilities Ensure all the technical requirements are captured in the requirement specification document Review the onboarding requirement specification and run-through overview sessions for our stakeholders Analysis the technical documentation to identify gaps and discrepancies related to feed configurations Resolution of user queries and business engagement activities up to design sign off in a timely manner Follow the standard processes to track the onboarding projects activity status throughout the project lifecycle Prepare the test plan and scenarios for assigned onboarding tasks and complete the walkthrough session for our stakeholders Perform integration testing, conduct root cause analysis of test defects, implement fixes, and prepare UAT deployments (e.g. configuration tags) Carry out detailed analysis of feed processing failures during testing and ensure that all the breaks or issues are identified and resolved in due time Skills Must have At least 6-8 years of analyst and development experience in wealth management or financial service industry Exposure to cloud (preferably Azure) Strong knowledge and working experience in UNIX, Oracle, and SQL/PL SQL technologies Good knowledge on MS Office tools (Excel, Word, and PowerPoint) Good communication skills in English to be able to interact with our colleagues and stakeholders around the world Experience in software development life cycle change implementation process with banking industry Highly driven and self-motivated individual with a can-do attitude Team player, interacts well and creates synergy in team environment and with our stakeholders A proactive and change focused mind-set with problem-solving ability to deal with challenging situations Knowledge or Experience in Records management policies and procedures will be an added advantage Experience in tools like Scheduling (AutoSys), Ticketing tool (GSNOW), JIRA (Tracking tool), GitLab, Confluence, and SharePoint are a plus Make sure the risks and issues in processes are identified, reported Nice to have Knowledge in IBM CMOD 9.5 and Open text other records management software solutions are an asset. Other Languages EnglishC2 Proficient Seniority Senior

Role & responsibilities 1. Ticket Triage & Prioritization Oversee the flow of inbound technical tickets from customers through systems like Zendesk, Linear, or equivalent. Assign tasks to appropriate implementation/support/solutions engineers, ensuring efficient handling and resolution of technical queries. 2. Team Management Manage a team of engineers responsible for customer-facing technical support. Conduct performance reviews, provide coaching, and oversee the development of the team. Lead the hiring, onboarding, and continuous training of new Implementation engineers. Schedule and oversee the staffing of support engineers on customer calls, ensuring availability for critical issue resolution. 3. Project & Resource Management Monitor deadlines, deliverables, and resource allocation for technical support tasks. Collaborate across departments and stakeholders to communicate timelines and handle technical escalations efficiently. Work closely with the implementation team to support customers through code-level debugging and integrations. 4. Process Ownership & Improvement Manage and optimize the technical support process (technical tickets, implementation, and solutioning), ensuring continuous improvement of support workflows, documentation, and issue tracking via tools like Zendesk, Linear, and internal systems. Lead the creation and maintenance of an efficient technical support knowledge base, including product documentation and training materials. 5. Customer Communication & Collaboration Act as a bridge between customer facing resources and technical teams (product, development, QA) to ensure seamless resolution of technical issues and feedback loops. Provide regular updates to all stakeholders including leadership, and the Customer Experience team on ticket statuses, timelines, and ongoing technical projects. Join customer calls as needed for diagnosing code-based errors and supporting customers during integrations and solutioning. Work hand in hand with the Customer Experience Team to ensure positive customer outcomes and seamless communication throughout lifecycle 6. Technical Expertise & Troubleshooting (Good to have) Assist in diagnosing customer implementation issues, determining whether the problem lies within the customer's codebase or CometChat's platform. Work with product teams to replicate and diagnose product bugs. Maintain a strong knowledge of CometChat's codebase and documentation to guide customers through integration and solutioning challenges. Preferred candidate profile Strong leadership and project management skills. Ability to manage multiple priorities, balancing technical expertise with a calm, customer-focused approach. Previous experience managing a technical support or similar team. Proficiency in troubleshooting, debugging code, and providing technical assistance at a high level. Excellent communication skills (both verbal and written).Proficient in using and administering ticketing systems (Zendesk, Linear, or equivalent). Nice-to-Have Experience managing support teams in a SaaS or developer-focused product environment. Familiarity with API-based integrations and SDK support. Understanding of common bug tracking and project management tools. Experience as a software developer, proficient in languages such as React JS, React Native, Vue.js, Flutter, Kotlin, JavaScript, or Swift.

TZ Railings Pvt. Ltd. is a division of VIVA RAILINGS LLC. VIVA RAILINGS LLC. offers total railing solutions for your project, from Design, Engineering to Fabrication and Installation of stunning, safe and sustainable railings. VIVA Railings offers a wide variety of Modular Railing System with various Infill options ranging from Decorative Glass to Classical cable. VIVA railings has new division of METAL SPACES for all your custom, architectural, metal and glass needs. Metal Spaces turnkey solutions from concept to design and engineering to fabrication, serving projects all throughout North America. Website : www.vivarailings.com We are looking for a dedicated and talented Desktop Engineer to join our team in Chennai. As a Desktop Engineer, you will play a crucial role in providing technical support and maintaining the organization's desktop infrastructure. Your expertise will ensure that our end-users have reliable and efficient desktop systems to support their daily operations. Location : Chennai Office Shift : 1.00 noon - 10.00 pm Role & responsibilities 1. Install, configure, and troubleshoot desktop hardware, software, Autodesk and other design tools, peripherals for end-users. 2. Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions. 3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. 4. Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure. 5. Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software. 6. Perform regular maintenance and updates on desktop systems to ensure optimal performance and security. 7. Assist in the implementation of IT policies and security measures to safeguard desktop systems and data. 8. Provide end-user training on hardware and software usage to enhance their productivity and technical skills. 9. Document technical procedures, troubleshooting steps, and knowledge base articles for future reference. 10. Stay informed about the latest trends and advancements in desktop technologies to improve support services. Requirements: 1. Proven experience as a Desktop Engineer or in a similar technical support role. 2. Strong knowledge of desktop operating systems (Windows and macOS) and standard software applications. 3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues. 4. Familiarity with network connectivity and basic understanding of IT infrastructure components. 5. Excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner. 6. Ability to work independently and handle multiple tasks simultaneously.

Greetings from raFT Consulting. We are hiring for Service Desk Engineer/Technical Support engineer on Level 1,2 & 3. Job Title: Service Desk Analyst L1 / L2/L3 Grade(Exp): L1(1 to 3 Yrs) L2(3.1 to 5.5 Yrs) L3(5 to 7 Yrs) Location: Noida/Chennai/Bangalore/Hyderabad Shift: Rotational Shifts (24x7 support) Experience Required: Work from Office Notice period:- Immediate to 30 days Role & responsibilities To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases. To update worklogs and follow shift for escalation process and process compliance. Fixing technical issues and helping users when problems arise. Investigating and resolving hardware and software glitches. Installing and configuring software on computers. Addressing user requests and issues. Logging all service desk communications and document issue resolution using an ITSM system. Prioritizing and managing incoming IT service requests. Collaborating with IT teams to tackle complex technical problems. Staying updated on the latest tech trends for continuous improvement. Tracking and routing problems or requests, and document resolutions. Identifying and prioritizing situations that require urgent attention. Preferred candidate profile Must have experience managing international client. Ok for 24X7 role Available for immediate to 30 days joining. Highly effective communication and analytical skills. Knowledge of relevant IT service management practices and frameworks. Team-building and mentoring ability. Customer service focused. Strong attention to detail and Excellent interpersonal skills. Handle escalations from our client contacts. Strong technical knowledge of Microsoft Office 2010-Office365, Windows 7 11, In-depth experience knowledge on MS office/O365. Monitor day to day service desk operations Note:- For L2 & L3 roles team handling experience is must. If interested share your profile on manish.modi@raftconsulting.in or whatsapp me on 8210743187. Regards, Manish Modi

Role - Technical Process Spe Exp - Min 2 years Skills - Technical support | Service Desk | Servicenow | IT technical support Immediate Joiner 5 Days working 2 days Rotational Off | Night Shifts | Both ways Cabs 8529625871 | mahak.ghrs1234@gmail.com

Mandatory Skills Handson experience on AEM content authoring AEM 6.3 and above Must have at least 8 year of experience in AEM content authoring Knowledge of creating pages using AEM templates components Basic understanding of HTML CSS and Java script Should be clear with the concepts of content authoring publishing workflows MSM and AEM assets Should be able to build AEM pages from scratch if requirements are provided in the form of wireframes mockups Quick learner and must be able to understand the customized requirements and best practices Ability to converse effectively with the client Should be proficient in handing ticketing tools Jira Must be willing to work in shifts Role Details AEM Content authoring Building pages from scratch using the provided templates and components should be handson Daily client communication and triage calls written and verbal Soft Skills Good team player Quick learner Excellent communication skills written and verbal

Collaboration Support Analyst Key Responsibilities/Outcome: Responsible for analyzing, troubleshooting, providing solution for issues on Collaboration tools and services to our end users Answers complex questions about users need and their issues Apply basic to advance diagnostic techniques to identify problems, investigate causfes and recommend solutions to correct common failures. Escalates complex problems to higher level of expertise within organization. Communicate or coordinate with the user and the resolver teams, suppliers and other departments within the organization to ensure best service to the end users. Change management - execution, feedback Contributes to the continuous improvement Demonstrate intermediate problem-solving skills and efficient troubleshooting skills Plan, develop, and lead interactive training sessions within the team. Play an active role in training the team members on process-related issues. Implement technological changes to enhance support functions. Working knowledge on Exchange Online, SharePoint, Power Platform, PowerShell, Teams, Security and Compliance Working knowledge on ticketing tools in the current market such as Service-Now. Certification will on any field will be an added advantage. Must have skills : Exchange Online, SNOW, Teams admin, M365 admin center, Security & Compliance admin Good /Nice to have skills: Mimecast, SharePoint Online, PowerShell Scripting, Active Directory Competences required Able to communicate effectively, with internal or external teams, in written and oral format Listens to constructive feedback and incorporates suggestions to achieve collective objectives Soft skills Excellent written, verbal, and interpersonal skills Self-motivated and be able to produce and perform with minimal supervision as well Curiosity Rigor, well organized Ability to take decisions Must be able to deal with stakeholders, to challenge (Michelin teams or Providers) Ability to quickly adapt to changes Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Good Communication And technical skill

We are seeking a proactive and technically sound Support Analyst to act as the communication and coordination bridge between onsite client teams and offshore development teams . The ideal candidate will have excellent communication and listening skills, a strong understanding of mobile and web applications , and the ability to grasp technical issues related to integrations, AWS cloud infrastructure , and databases . This role is critical to ensuring timely issue resolution, proper communication flow, and consistent SLA compliance in a production environments. Role & responsibilities Serve as the primary communication link between client-facing teams and offshore development teams. Monitor and track production issues and service-level commitments, ensuring SLA adherence. Perform initial analysis of issues reported from the client or end users including reviewing logs, testing flows, or querying databases. Understand the architecture of the system, including mobile/web front-ends , backend integrations , and cloud infrastructure (especially AWS). Escalate issues to the dev team only when necessary after doing proper triage and collecting all required context. Provide clear and accurate updates to both teams, ensuring nothing is lost or miscommunicated. Conduct sanity testing or flow testing where needed to replicate or validate reported issues. Maintain detailed and organized documentation of issues, resolutions, and communications. Proactively follow up on open items and ensure timely resolution. Participate in daily sync-ups or standups with both onsite and offshore teams. Preferred candidate profile 3+ years of experience in a support, tech liaison, or application support role. Strong understanding of mobile and web application architectures , with knowledge of integration points and API interactions . Basic understanding of AWS cloud infrastructure (EC2, RDS, S3, etc.) and how environments are structured. Able to navigate and query databases (e.g., MySQL, PostgreSQL) to investigate issues. Comfortable using SSH to access servers and check application or system logs for troubleshooting purposes. Excellent English communication skills both written and spoken. Outstanding listening skills , with the ability to catch nuance and detail in communication. Familiarity with ticketing systems like Jira, Trello. Proactive in flagging issues , setting up communication channels , and following through until resolution. Experience working under production SLA environments and handling incident management . Ability to document and deliver technical and business information clearly across audiences. Previous experience working in client-facing roles or in managed service environments . Willingness to work with US time zones (e.g., EST/PST) to ensure real-time coordination with client teams

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a mentor and provide oversight, coaching, and training to technical support staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers Clearly communicate escalated issues to Tier 3 and product managers as needed Manage and report on all incoming technical support inquiries On-board all new technical support team members Assist in the creation of the team KPIs as well as monitor and report on results Be actively involved with the operational delivery and UAT if required for new product and feature releases Monitor team performance and report on metrics Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents Implement any necessary preventive measures to reduce customer faults and issues Review all technical support related processes and documentation for continuous improvement Assist in the creation and implementation of customer self-service material and tools Evaluate and analyze trends to prevent future issues Knowledge, Skills & Abilities Required Proven people management and leadership skills Excellent communicator, both oral and written Strong problem solving and communication skills Love being the first line of support and troubleshooting issues Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Able to work with cutting edge technology and assimilate information rapidly Previous experience in managing customer focused teams Proven experience in managing a service and support focused team culture Associates or Bachelor degree in Information Technology or a related field preferred Three Years plus experience in a Technical Support role Work Mode - Full Time - Flexible Working Hours Preferred Experience - Work Experience with US Clients. Benefits - Free Cafeteria - Incentives are provided Job Type: Full-time Benefits: Flexible schedule Food provided Health insurance Paid sick time Shift: Rotational shift This Job Description is not intended to be complete or limiting the role will require a proactive and flexible approach to manage tasks that support a rapid and innovative product development environment. INFIMOBILE is in a “high growth” mode. There will be times when the role will be required to complete tasks outside those mentioned above because this role will have the relevant skills and may have higher availability than other team members.

Technical Support Executive Location- Bangalore/Pune Graduation (Mandatory) Min 1 year experience in Technical Support(International Voice) Working Days: 5 Days Working Night shifts CTC- Up to 4 LPA Immediate joiners Contact- 8890492756(HR Bhoomi)

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for It Service Desk with our Client Experience: 1+ yrs Skill: Working As It Service Desk Ticket assignment to all field engineers and E2E follow up till closer. Real time Status updates of incidents / service request in the ticket management system. Handling escalation matrix Customer satisfaction report Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 24000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi level 5 company. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to ria.c@focusite.com. Kindly mention the below details. Current Company:- Payroll Company:- Total Exp- Rel Exp- Current Location & Address:- Current CTC - Expected CTC- Notice Period- It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position. Only interested candidates reply on the same and the CTC criteria would the same as mentioned above. -- Regards, Ria C Executive - Delivery Future Focus Infotech Pvt. Ltd. Website: www.focusinfotech.com E-mail: ria.c@focusinfotech.com 9004604938 Future Focus Infotech Pvt. Ltd. Future Focus Infotech Pvt. Ltd, are pioneers, in India, providing Strategic IT HR Consulting (IT Contract Staffing & Placement services) and Managed Solutions (End-to-end Software Project management) to the Top ranked Software & IT Consulting companies in India, the USA and the UAE. Our business interests are national, catered through our offices located in Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Kochi and Kolkata in India. Over the past 28 years we have established ourselves as Strategic IT HR consulting partners with Top IT Organizations like TCS, Wipro, IBM etc. Additionally we have also forged several valuable relationships with tier-1 IT companies like, Infosys etc. (Company URL: - www.focusinfotech.com) Role & responsibilities Preferred candidate profile

Hiring: Technical Support Location: Pune Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred HRMayur -7357769199

Solve hardware & software issues for desktops/laptops Install, upgrade, and maintain systems Set up new users, manage accounts & access Support MS Office, printers, networking

NoC Engineer L1 Support Overall 2- 3 years of relevant experience in IT / Telecom Domain Key Responsibilities: Ready to work in 24*7 Work environment, manage NoC operations and incidents. Perform first level troubleshooting using tools and utilities to resolve network related issues Monitor network performance and validate alerts using monitoring tools; Contact and follow up Power companies for energy outages. Create, assign, and update the incident using ticketing tools Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions Follow-up with support teams on open incidents Severity 1 to 4 Incident triage, support, management, restoration, recommendations Triage technical and non-technical escalations. Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations. Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. Ensured efficient resolution of incidents through people, process and technology. Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. Demonstrated ability to work with operational concerns and teams. Ability to communicate effectively, both written and verbal. Ability to work independently or in a team and meet deadlines. Manage effective co-ordination with Onshore teams Qualification Bachelor s degree in computer science, Electronics and Telecommunication engineering, or a similar field. Extensive experience working as an NOC engineer. Experience deploying, managing, and troubleshooting network infrastructures. Excellent troubleshooting skills. Ready to work shifts and flexible hours. Good written and verbal communication skills. Manage effective co-ordination with Onshore teams

HOPPER UNIVERSAL GDS Travel process (voice) WORK FROM OFFICE - Thane Location DOJ - immediate joining GDS/travel background candidates - 20 nos [GDS knowledge and experience of Amadeus/Sabre; (refunds, reissuance, cancellation, reservation, partial exchange, schedule change, etc- 6 months or above)] Good Communication skills 42k net take home; 41k in hand for candidates with GDS knowledge and travel based experience Rounds of interview- HR, Amcat, Essay Writex test, Operations round Essay writex score of 60 required before operations round Strictly follow IBU transport boundaries of Thane Shifts - 24*7 rotational Week off - 2 rotational week offse Comms level - STRICTLY Cluster 1 or Cluster 2 (no compromise on quality of comms) Perks and benefits: Good Salary With Unlimited Incentives How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Saumya:- 8263043709

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that any issues are addressed promptly and effectively, while maintaining a focus on delivering high-quality applications that meet user needs and expectations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with service desk software and ticketing systems.- Ability to analyze and improve service desk performance metrics.- Familiarity with ITIL framework and service management principles. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Senior Service Desk Analyst_ Bangalore /Pune/Mumbai _ Immediate joiners We are currently looking for Senior Service Desk Analys for our leading financial solutions client . Experience: 5 to 9 years Locations: onsite - Bangalore /Pune/Mumbai Notice Period: Immediate joiners are preferred Key duties and responsibilities: Co-ordinate the on-boarding of all new hires interfacing with HR, Hiring managers, local IT, Internal and external resolver groups. Monitor the end-to-end process and recommend areas for improvement as part of continual improvement. Serve as the single point of contact for End User / Hiring manager / HR on each Starter, Mover and Leaver. Tracking of starter/ leavers request to ensure they are complete on time and in line with the SLA/KPIs. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) for service request and incident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts. Supporting Office productivity applications such as Outlook/Teams and other Apex systems Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and investigate solutions to improve efficiencies and satisfy user requests. Other duties in support of the Service Desk, as assigned by Team leads or the Service Desk Manager. Experience and skills: 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. Experience in ticketing tool, Service Now would be advantage. Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent timekeeping is a key requirement of the role. Good inter-personal skills, with a focus on listening and questioning skills. Good problem-solving abilities and an ability to work on their own initiative. Maintain adequate knowledge of operating systems and application software in use in client site. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10, 11). Experience in virtual desktop environment desirable, particularly W365, MFA (MS authenticator/ DUO) Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Basic experience with supporting physical networking is desirable but not essential. Lets connect for more details. Please write to me at mary.priscilina@accionlabs.com along with your cv and with the best contact details to get connected for a quick discussion. Regards, Mary Priscilina

!!Hiring for CMM5 Level Organization!!Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce the OS deployment time Ability to quickly analyse & diagnose technical problems. Required Candidate profile Designation: Desktop Support Engineer L2 Location:Mumbai Experience:2 + Years Only Male Candidate Contact:snehapawar@peshr.com/7021769496

Hiring: Tech. Support (Intl. voice) Exp: Min. 2 year in International voice Graduates only/Exp. in trouble shooting OS , MS office. CTC: up to 6 LPA Location: Hyderabad Shifts: 24/7 Shift/ WFO Cab facility/ Contact: 9653852049(HR Gaurav)

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP ( GRADUATE FRESHERS -- BCA / BTECHS --- ALSO BEING HIRED -- SALARY -- Rs 2.77 LPA ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR LAIBA 9654201996 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp FRESHERS -- SALARY RS 2.77 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . FAREHA 8528371817 LAIBA 7317049319 AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES