2168 Ticketing Tools Jobs - Page 19

1. Immediate availability L2 (4+ years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Policies, Tape drives f. Ticketing tool experience - ITSM, HPESM, BMC Remedy - understands approval process or ...

Role & responsibilities • As a production support engineer, you would be responsible for your team - for resolving the production support issues within a given SLA. You would delegate your team to do the RCA for the production issues and coordinate with the development team for permanent fixes. Responsible for monitoring and responding to open tickets submitted through an incident management system. Ensuring effective front-end and back-end functionality of applications. • Keeping a record of configuration changes and scheduling application updates. Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environment...

Rspnsible for mgmt of Work Items via the agency’s ITSM system,working with manager & support Provide KPI reporting analysis for IT Rspnsible for administration, hands-on support& the resolution of escalated technical issues-laptops,desktops, printers Required Candidate profile 1-3Yrs supporting tech in a fast-paced environment with direct customer service exp Microsoft/Apple Certification prefer Proficiency with Microsoft Office suite to work within a Global IT Service Desk Perks and benefits Negotiable

Role & responsibilities Greetings from Progressive Tech Serve we are hiring for Desktop Support Engineer L1. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer L1. Location (with Address): - ahmedabad Type of Shift: -24X7(RotationalType of Job: - WFO No of days working in a week: - 6 days Job Descriptions: - Desktop Support Engineer Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and users. Providing desk side support for local users and remote assistance for users. Monitor, track and respond to cu...

The Role We are seeking a dynamic Senior Associate, Customer Support to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between our pharmacy stakeholders and internal teams, resolving complex issues while contributing to the continuous improvement of our services. Key Responsibilities Customer Support & Issue Resolution Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings progra...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Both Way Cab Contact - 9636487945 (Poshika) Perks and benefits 5 Days Working Allowances and Incentives

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

We are hiring Helpdesk Manager !! Location- Noida Sec-125 (Work from office) Role Overview: Primary Job Responsibilities: Manage a team of 12-15 FTEs for different processes and sub processes of Shared services. Timely and First Time Right resolution for support tickets / incidents. ~50% to be acted by team, and remaining needs coordination with different process teams. Monitor and maintain the Quality as well as TAT. Follow up with different parties involved. Continuous process improvement, mentoring team members Periodic Reporting for internal and external reviews on Volumes / Quality / TAT / Output per FTE etc. Nice to have: 2. Experience of any BPM / ERP tool 3. Experience in client faci...

The Opportunity: Be Our Tech Lifeguard This is not a purely reactive "fix-it" role. You will be the face of IT, providing exceptional support, implementing new technologies, and helping shape a better end-user experience for everyone. You will turn technical roadblocks into opportunities for growth and knowledge sharing. Key Responsibilities: What You'll Do 1. End-User Empowerment & Troubleshooting (The Core) Resolve Incidents: Act as the first and second point of contact for all IT-related issues (hardware, software, network, and connectivity) via ticketing system, phone, and in-person support. Own the Solution: Diagnose and swiftly resolve issues related to Windows, macOS, MS Office/O365 s...

Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, 24x7 Support Excellent written and verbal communication skills ITIL Incident, Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support...

Role Overview: As a Jr. Support Engineer at RWS Technology Services India, you will be responsible for providing 24x7x365 monitoring support to the client infrastructure globally. Your main tasks will include responding quickly and effectively to alerts and notifications, ensuring high levels of systems and infrastructure availability, identifying and resolving technical problems, monitoring and tracking raised issues, and collaborating with stakeholders to meet service level agreements. Key Responsibilities: - Providing 24x7x365 L1 support (night shift) to monitor the infrastructure. - Responding quickly and effectively to alerts and notifications from various systems. - Proactively ensurin...

Role: US Technical Support | Blended Process Freshers can also apply with excellent communication skills Required: Min. 6 months' experience into technical support Graduate or undergraduate both can apply Location: Noida Work From Office CTC: Up to 6 LPA 5 Days working; 2 Days Rotational Off Night Shifts Immediate Joiners Contact: Insha- 9251688425 / Zainab- 9251688430

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : 1) Bangalore (Electronic City) 2) PUNE - HINJEWADI PHASE - 2 3) HYDERABAD - Gachibowli PUNE --- SALARY FOR FRESHERS -- Rs 2.77 LPA -- ONLY FOR PUNE LOCATION -- FRESHERS ARE BEING HIRED PUNE / BANGLORE & HYDERABD --- FOR SERVICE DESK ROLES -- Salary : Rs 4.50 LPA--- Rs 5.50 LPA ----- FOR 1 YEAR PLUS EXP Salary : Rs 5.50 LPA--- Rs 7 LPA ----- FOR 2 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls ,...

We are hiring for Remote Support Engineer for Andheri location *Outlook problem resolved configuration * dump error * Antivirus EDR Xdr * Office 365 * Diagnostic hardware problems remotely if any one interested so please share your cv to

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

• Provide support to end user desk (onsite) • Assigned tickets should get attended as per timeline. • Domain related issue • O365 (Teams, One Drive, Outlook Email Configuration • Network Printer support

Roles and Responsibilities Ensure timely resolution of customer tickets through efficient ticketing tools usage. Collaborate with cross-functional teams to resolve complex issues related to IT Service Management (ITSM). Handle black alerts and incidents effectively by following incident management processes. Provide technical support for SRE tools such as Cloud Platforms, Infrastructure as Code (IaC), Automation Testing, Scripting Languages, CD Tools, CI Tools, Containerization, Orchestration. Desired Candidate Profile 9-12 years of experience in a similar role or relevant field like ITSM Consultant or SRE Consultant. Proficiency in automation testing frameworks and scripting languages. Stro...

VIP User support & VC Support Hardware/software troubleshooting and resolution L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) Network & Sharing printer installation. Office 365 support Coverage/compliance software installation and troubleshooting Vendor coordination, etc

Provide first-level technical support for hardware, software, and networking issues. Log, track, and resolve user queries following standard IT support procedures Required Candidate profile Only Male candidates who passed out between 2017 and 2024 are eligible to apply Graduates with basic troubleshooting skills in hardware, OS & networking. Good Communication & Problem solving skills

Greetings from CorroHealth! We are hiring for Application Support Engineer Experience - 3Years - 7 Years Graduation - Any Gender - Preferably Male Job Location - Coimbatore / Chennai & Hyderabad Shift - Night Shift Skills: * Excellent communication skills Technical- Ticketing tool, Active directory, Windows server, Customer support, International client/customer experience. Job Description Bachelors degree in computer science or related field or equivalent experience Three or more years providing software solutions and consulting with customers in a software deployment role. Experience in providing advanced technical support in a customer-facing role. Strong troubleshooting skills and in-dep...

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Role & responsibilities: Candidate should be available for 24 * 7 environment & should join on Immediate to 15days basis Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access...

Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Linux Good to have skills : AAAP (Accenture Advanced Analytics Platform)Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, anal...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet user needs and business obj...