867 Ticketing Tools Jobs - Page 19

Role- Tech Support Executive Min 1- 2 Yrs Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

10+ years Operational Support, End to End Delivery, Maintenance Supervise the onsite technical team, including System Administrators, Database Administrators, and Service Desk personnel Application setup, processes, and troubleshooting, SLA adherence Required Candidate profile ITIL practices, SLA-driven operations, ITSM-based ticketing tools. Certificate PMP/ PRINCE2, ITIL. Mandatory - BE/B.Tech in Computer Science, IT.

Job Title: Treasury Core Model (TCM) – Senior Application Support. Location: Hyderabad. About The Job. We are seeking a highly skilled and experienced Treasury Senior Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program.. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, we've implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions.. At Sanofi, we believe in continuous learning and development. In this role, you'll have opportunities to stay at the cutting edge of SAP technologies and Treasury best practices, with potential for further certifications and professional growth. We encourage innovative thinking and welcome fresh ideas for process improvements and system optimizations.. We offer a dynamic work environment where your contributions will have a direct impact on our financial operations. You'll be part of a team that values collaboration, innovation, and excellence. As you grow in this role, there are opportunities for career progression within Sanofi's Treasury and IT functions.. Main Responsibilities. Level 3 Support Corrective maintenance: Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing ‘how-to’ support to Key users when needed. Manage Transports orders and cutover activities. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI’s. Scope Evolution: Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance. Business Value Projects: Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as ‘owner’ of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises.. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), external implementation partners, external banks, Swift network.. About You. Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs.. Education: Bachelor's degree in Finance, Economics, or a related field. SAP FI/Treasury, S/4HANA certifications preferred. Treasury certification preferred is a plus. Experience: Minimum 10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in project methodology. Experience in writing functional and technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms. Soft & Technical Skills: Strong proficiency in MS Office suite. In-depth knowledge of Treasury processes and banking systems. Familiarity with SAP ABAP programming (desirable). Ability to drive, promote changes and coach peers. Exceptional analytical and problem-solving abilities. Strong customer orientation and communication skills. Ability to work effectively in a team environment. Adaptability to changing priorities and deadlines. Languages: Fluent in English, any further language is a plus. null. Show more Show less

Job Title: Treasury Core Model (TCM) Support Expert. Location: Hyderabad. About The Role. We are seeking a highly skilled and experienced Level 3 Treasury Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution.. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, we've implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live.. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions.. Main Responsibilities. Level 3 Support Corrective maintenance: Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing ‘how-to’ support to Key users when needed. Manage Transports orders. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI’s. Scope Evolution: Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance. Business Value Projects: Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as ‘owner’ of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises.. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), External implementation partners, external banks, Swift network.. About You. Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs.. Education: Bachelor’s degree in finance, Economics, or a related field, SAP FI/Treasury, S/4HANA certifications preferred, Treasury certification preferred is a plus. Experience: 5-10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in writing functional/technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms. Soft & Technical Skills: Strong proficiency in MS Office suite, In-depth knowledge of Treasury processes and banking systems, Familiarity with SAP ABAP programming (desirable). Exceptional analytical and problem-solving abilities, Strong customer orientation and communication skills, Ability to work effectively in a team environment, Adaptability to changing priorities and deadline. Languages: Fluent in English, any further language is a plus. null. 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Independently resolve tickets within TAT and maintain quick FRT. Share timely updates with clients, attend daily meetings, complete routine tasks, update the knowledge base, boost platform usage, and attend regular training.

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and interpersonal communication skills. Strong time management skills. Ability to key, scan, and transcribe high volumes of data from various sources. Review data being entered from sources to ensure accuracy and completeness. Strong understanding of accuracy and efficiency in managing large volumes of data. Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications. US Healthcare domain experience will be an added advantage. Effective problem-solving skills. Ability to thrive in a small team in a fast-paced and deadline-driven environment. Ability to take ownership of tasks through resolution. Ability to work under minimum supervision. Skilled in utilizing various data entry software / ticketing tools will be an added advantage. ",

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

Operations and Administration Support the Global Service Desk with elevated technical and support requirements. Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Preferred candidate profile

Looking for Customer Support Engineer Company Name: Fourth Dimension Technologies Pvt Ltd Job Description: Location : Bawal - Rewari District Good Communication Skill(English & Hindi) . Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Only immediate joiners can apply. Contact : 6381386240 Email : adithiya.a@fourdtech.co.in

Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability. Willingness to work in 24 * 7 work environment. Willingness to work on weekends with scheduled week offs as per business requirement.

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : •Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

We are looking forward to hire SAP FICO Professionals in the following areas : Should have a minimum of 8-12 years of in-depth knowledge of the SAP FICO module. A graduate degree in Finance or Commerce from a Reputed university would be preferred Experience of SAP S/4 HANA is mandatory S4/HANA work experience or S4 Certification will be added advantage Strong experience in SAP FI design, configuration, and implementation also having successfully executed at least 1 full life cycle implementations. Experience in managing the configuration of SAP including some or all of the following FI-GL, FI-AP, FI-AR Ability to look after SLA ensuring timely closure of priority tickets and implementing changes. Expertise in reporting by Queries & Info types. Should have expertise in integrations with other modules Good understanding of the different integration technologies and standards (IDoc, BAPI, BADI, etc.) Must be proficient in handling Issues/ troubleshooting / support functions. Should have experience in building the integration of SAP with applications which are non-SAP. Good knowledge on ticketing tools like service now, solution Manager etc. Ability to establish and maintain a high level of customer trust and confidence. Excellent communication skills. Ready to work in 24 x 5 support environment. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Greetings from Progressive Tech Serve. As discussed, we are hiring for Desktop Support Engineer. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer. Location:- Noida, Gurgaon Type of Shift: rotational shift Type of Job: - WFO No of days working in a week: - 6 days Shift in Genpact: Morning Shift : 6AM to 4PM Afternoon: 1PM to 11PM Night: 8PM to 6 AM. Basis 10 hrs. shift schedule & cabs availability for pick & drops. IT team is also aligned to these but in few cases, it might change basis requirements. Job Descriptions: - Desktop Support EngineerJob Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred. If interested, please share your updated CV at ekta@progressive.in call: 9560621796

What You will Do: 1. Identify the affected resources that the vulnerability applies to 2. Identify the validity of vulnerability 3. Communicate the vulnerability to affected stakeholders 4. We work closely with stakeholders to ensure closure/resolution based on SLA 5. We execute necessary retesting to audit/confirm actual closure 6. Monitoring alerts and tickets including generated through multiple security tools 7. Responding to tickets and emails within SLA 8. Delegating tickets to appropriate team members 9. Focus on quality control within the IT security team 10. Co-ordinate with teammates and end users for updates 11. Follow up with stakeholders and team members for ticket closure 12. Feedback or customer satisfaction 13. Complies with the policies and procedures of the organization 14. Communication of security vulnerability process. What You will Need: Minimum 1+ years of experience as IT Security Analyst Graduation is mandatory Ticketing tool knowledge -familiar with ITIL process of closing actions in tickets Understanding of IT security framework like ISO 27001& NIST800sp Knowledge of AWS, Email gateway (Proofpoint)& Antivirus Must be familiar with Windows & application patching process Good team player Excellent communication abilities (verbal & writing). Willing to work in rotation shifts(24x7) Experience from IT audit field will be added advantage Technical requirement Familiar with alerts generated by technologies like AWS Guard Duty, Proofpoint, Sophos AV, OpenVAS, etc.

Roles and Responsibilities Provide technical support to customers through phone, email, or chat. Troubleshoot hardware and software issues using various tools such as ticketing systems. Collaborate with team members to resolve complex customer complaints. Maintain accurate records of customer interactions and resolutions. Stay up-to-date with product knowledge and industry trends.

Role & responsibilities: 1)All activities related to Helpdesk. 2) Windows, Microsoft Outlook trouble shooting skills 3) Handling issues over phone 4) Support Desktops, Laptops, Printers & Scanners. 5) Monthly MIS report generation. 6) Issues related to Hardware & Software (Installations & Troubleshooting) 7) Issues related to Anti-virus, windows patches and Encryption Software 8) Knowledge on basic Network & VPN issues troubleshooting 9) Excellent written and verbal communication very important.

Position: Technical Support Associate – Voice Location: Pune (On-site) 1+ years of experience in core technical support 5 days a week (2 rotational week offs) Rotational shifts Transportation provided Immediate joiners preferred Contact: 9209738090

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Summary South Star Software Pvt Ltd is seeking Customer Success Agents for our wireless client support division. As a member of the team the agent will be tasked with various client support tasks inclusive of but not limited to the creation of client support service tickets, follow-up on outstanding client assigned tasks, and actionable review of open tickets. The agent will be a member of our Enterprise Wireless team supporting top-tier logos and interacting with their US based counterparts. New agents will be fully trained on the activities they are asked to support, aligned to the wireless products/services/processes. Successful candidate must be proficient in English in both the written and spoken form, the primary language all interactions will be presented in, reveal strong time and data management skills, and possess the ability to communicate clearly in a meaningful way. On occasion the Agent will be asked to contribute to company projects intended to improve processes and or service offering. Job Title: Customer Associate: Wireless Services Duties & Responsibilities Receive inbound requests via email from counterparty US agents, and/or direct from client, to perform specific wireless product line tasks. Task related to SIM configuration changes or Handset or Tablet Hardware related services. Understand customer requirement from inbound emails and recognize if task can be generated, if yes initiate new task activity and if not present inquiry back to client to gather remaining information so task can be generated. Present service request ticket in alignment with task requirements. Identify client need for escalation/urgency and follow guidelines for action. Search with different platforms to attempt to fill in client communique gaps to be capable to move task forward. Review assigned open tickets/tasks to recognize follow up activity required to move service request forward. Other duties as they arise and assigned. Desired Qualification High proficiency in Microsoft Excel Strong analytical skills with mindfulness towards paying strong attention to details. Proficient in English in both the written and spoken form. Previous experience in Telecommunication industry a plus but not required. Commitment to providing World Class client support and advocacy.

Max 2 years in Int.Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Office 365 Grads Only CTC: Up to 5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners DM - 8529546798

Position: L1 Salesforce Support Specialist Experience: 4+ Years Location: Coimbatore Hybrid Shift: Rotational Shift Mandatory Skills: Service Desk, Salesforce Job Description: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves diagnosing and resolving basic technical issues, escalating more complex problems to higher support levels, and ensuring a high level of customer service. Key responsibilities: Tier 1 Activities Tier 1 support will be chartered to execute the following activities and similar activities as capabilities expand. Initial Triage and Troubleshooting of Issues, using predetermined runbooks User Management - Activation/Deactivation of Users, Profile/Permission set mgmt, troubleshooting login issues, Password Resets etc. - on Salesforce, iTrac and PACMAN which are associated systems in the Calypso ecosystem Business Hrs Management Incident Communication and Reporting Technical Expertise Review Salesforce previous engagements/KPIs and workforce details that are trained in Salesforce and will be deployed to SIE to demonstrate Expertise in Salesforce Service Cloud, Communities and Experience Cloud Expertise in Salesforce Einstein Bot Expertise in Salesforce Live Chat Familiarity of general triage for issues and debug basic web pages/portal issues using browser tools available Evidence of previous work with OKTA for access management Evidence of using ServiceNow, JIRA and other ticketing tools for tracking work Evidence supporting a global web platform supporting different locales/languages

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615