1508 Ticketing Tools Jobs - Page 19

Hi, We are hiring for Service Desk Analyst for Bangalore Location Mode of Work:- 5 days Work from Office Mode of Interview:- F2F / Walk in interview on 22nd August & 23rd August at Bangalore Location Date of Interview:- 22nd August & 23rd August Job Role & responsibilities:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Techinical skills, Q...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Job Responsibilities: Technical Support and Troubleshooting: Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors. Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms) Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions. Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed. Collaboration and communication: Work with other IT teams, developer...

Job Overview: We are looking for a skilled and customer-focused IT Help Desk Technician to join our team. The ideal candidate should have experience troubleshooting Windows and other Microsoft products, handling networking issues, and managing IT onboarding for new employees. Key Responsibilities: Provide first-level technical support for Windows, Microsoft Office, and other Microsoft products. Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment. Assist in configuring, managing, and troubleshooting networking devices (switches & firewalls, particularly Sophos). Perform new user onboarding, including setting up user profiles, email accounts, and syst...

Urgent Hiring for Service Desk Associate IF interested call on 9740521948 OR Share CV mohini.sharma@adecco.com Experience : 6 months to 1 years (relevant service desk only) EXCELLENT COMMUNICATION SKILLS Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and inte...

Role :- Service Desk Associate Experience : 6 months to 1 years (relevant service desk only) EXCELLENT COMMUNICATION SKILLS Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Interested Candidates Can Call on -9716815962 Interested Candidates Can send their Cvs - garima.sharma@adecco.com Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical ski...

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Exp...

Location: Pune / Bangalore Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and ...

Hiring for International Voice Process, IT Service Desk & Chat Support. Excellent English, customer focus is required. Growth-driven role with perks & Benifits .Excellent English & technical aptitude. For more details Call Whatsapp HR - 7620801051

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

Provide first-level technical support to end-users via calls, emails, chats, or ticketing systems. Diagnose and resolve hardware, software, and network-related issues. Log all support incidents and requests accurately in the ticketing system.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 - 10 years of experience in Service Desk Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume. Please share below details (Mandatory): Full Name(As per Pan card): Contact number: ...

Looking for statistical analysis or predictive modelling candidates with skills in Power BI, Alteryx, SQL, Python or Java, Data Analysis, Data modelling, ETL, Data processing. This role requires developing statistical learning models.

Skills : ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : Nidhi - +91 8690900776 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) Perks and benefits Allowances Incentives Both way cab facility

Must have an strong experience in windows server Should have an Strong experience in L2 ana L3 Communication: Effectively communicating with users, other IT staff, and vendors. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve complex issues. Teamwork: Collaborating with other team members and contributing to a positive work environment. Time Management: Prioritizing tasks and managing time effectively to meet deadlines. Role & responsibilities

Role & responsibilities Desktop Support Engineer: ROLE AND RESPONSIBILITIES Installation, configuration, and troubleshooting of end users systems and software. Work on IT tickets and resolve within SLA. Help end users with any kind of IT-related issues. Office 365 installation and configuration on authorized devices Should have experience of 2 to 5 years. QUALIFICATIONS AND EDUCATION REQUIREMENTS Graduate Excellent Communication Skills Knowledge of computer hardware Should be flexible to work in rotational shifts. Must know about MS Products (Excel, PowerPoint & Word) with knowledge of Azure. IT certification such as ITIL, MCSE, CCNA, Azure, or cloud computing

Senior Service Desk Analyst - 6+ Years - Gurgaon An exciting opportunity for a skilled Sr Service Desk Analyst with 6+ years of experience in IT Helpdesk/Service Desk environments. In this role, you will provide daily support across desktop hardware, operating systems, applications, cloud technologies, and identity management services. You will be the first point of contact for global clients, resolving technical issues, troubleshooting incidents, and ensuring seamless IT operations. Location: Gurgaon (5 days Work from Office) Your Future Employer: A globally renowned leader in providing cutting-edge consulting solutions to businesses across industries. We are committed to diversity, inclusi...

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsib...

Greetings from KVC CONSULTANTS LTD. We are looking for people Fresher and 1 year+ Tech Support Experience in Hyderabad and Bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Hyderabad and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English * fresher Also elegible *1 year+ International Technical support Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Ayush 8109195240 *Kanak 8982889979 *Antra 958932998...

Job Summary: We are seeking an experienced ITSM and CIS BenchmarkingSpecialist to drive service management excellence and ensure systems arehardened according to industry best practices. The ideal candidate will havedeep knowledge of ITIL-based ITSM practices and hands-on experience applying CISBenchmarks for endpoint and server security compliance. Key Responsibilities: ITSM: Oversee the implementation and continuous improvement of ITSM processes aligned with ITIL framework (e.g., Incident, Change, Problem, Asset, and Configuration Management). Ensure accurate and timely incident/ticket management via ITSM tools (e.g., ServiceNow, BMC Remedy, Freshservice). Develop ITSM dashboards and repor...

SEND CVS TO shilpa.srivastava@orcapod.work with subject AV support Provide comprehensive technology and end-user support for all client experience spaces, including AV devices, collaboration platforms, hardware and software issues, including troubleshooting laptops, MacBooks, mobile devices, and printers Serve as a primary point of contact for technology-related issues, delivering exceptional customer service to both internal stakeholders and external clients. Ensure the proper setup, testing, functionality and health monitoring of all AV equipment, including microphones, projectors, cameras, and streaming devices. Support user account management tasks such as password resets and access requ...

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and week offs.

Educational Qualifications Bachelors degree in information technology, Computer Science, or equivalent experience. Certifications & Training (Preferred) ITIL Foundation or higher MCSA/MCSE, particularly with Azure or Microsoft 365 specialization Network certifications like CCNA or equivalent Awareness of ISO 27001 (ISMS) and ITSM processes Key Responsibilities Lead and mentor the offshore IT Service Desk team, promoting collaboration, accountability, and skill development. Foster a positive and inclusive team culture, with a focus on well-being, motivation, and ownership. Monitor and manage incoming support tickets; ensure SLAs and service standards are consistently met. Handle escalations a...

We are hiring freshers & experienced candidates for the role of Service Desk Engineer. Exciting Opportunity for Freshers & Experienced Candidates! Company: Accenture/Deloitte (Teamlease payroll) Job Title: Service Desk Management (IT support Role) Location: Bangalore | Gurgaon | Hyderabad Salary: Freshers 3-3.60 LPA 1+ Year Experience 3.6 LPA - 5 LPA (TeamLease Payroll) Interview Mode: Online Rounds: 1 Versant 2. Technical 3 Ops Designation: Service Desk Engineer Qualification: BE, B.Tech, BCA, BSc, B.Com Any Stream Year of Passing: 2022 | 2023 | 2024 Academic Requirement: 60% Throughout Shift: Rotational Excellent Communication Skills Required Key Skills: Service Desk Management Skills Tech...