Ticketing Consultant - Female

4 - 9 years

3 - 6 Lacs

Posted:9 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core roles and responsibilities

  • Reservations and Ticketing:

    • Book international and domestic flights and other travel-related services using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, as well as Low-Cost Carrier (LCC) airline systems.
    • Issue and manage tickets, including modifications and cancellations, applying fare rules and restrictions correctly.
    • Manage payments, deposits, and refunds accurately.
  • Customer Service and Support:

    • Answer phone calls and communicate with clients via phone, email, or in-person to address inquiries and provide information.
    • Co-coordinate directly with retail and corporate guests, providing updates and reverting on emails promptly.
    • Provide expert advice on destinations, local customs, travel regulations, visa requirements, and health/safety guidelines.
    • Handle and resolve complaints and unforeseen problems during travel, like delays, cancellations, or booking mistakes.
    • Provide ongoing support and assistance before, during, and after trips.
    • Build and maintain relationships with clients to encourage repeat business and referrals.
  • Corporate Travel Management (for corporate-focused roles):

    • Possess knowledge of travel processes and policies specific to various corporate clients.
    • Negotiate with airlines, hotels, and vendors to secure the best deals and corporate rates.
    • Ensure compliance with corporate travel policies and assist employees in adhering to guidelines.
    • Track expenses and travel spend, providing data-driven insights to optimize corporate travel programs.
    • Manage travel for groups, conferences, and retreats.

Required skills and qualifications

  • Proficiency in GDS systems (e.g., Amadeus, Sabre, Galileo) and LCC platforms for bookings and ticketing.
  • Strong knowledge of international and domestic travel destinations, regulations, and industry trends.
  • Excellent communication and interpersonal skills, both verbal and written, for interacting with clients, vendors, and colleagues.
  • Customer-oriented approach with exceptional customer service skills.
  • Attention to detail and accuracy in managing bookings, tickets, and travel documents.
  • Problem-solving abilities to handle unexpected situations during travel.
  • Strong organizational and time management skills to handle multiple client bookings and tasks.
  • Technical aptitude and proficiency in travel booking software, reservation systems, and potentially AI tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A degree or diploma in Hospitality, Travel, Tourism, Business, or a related field is preferred, along with certifications like a Certified Travel Associate (CTA) or GDS certification. Previous experience as a travel consultant or in a similar customer-facing role is often required.

A travel consultant plays a crucial role in the travel industry, offering expertise and personalized service to ensure clients have seamless and enjoyable travel experiences, whether for leisure or business purposes

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Khanna Holidays logo
Khanna Holidays

Travel and Tourism

New Delhi

RecommendedJobs for You