Ticketing Consultant - Female

Core roles and responsibilities

• Reservations and Ticketing:

• Book international and domestic flights and other travel-related services using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, as well as Low-Cost Carrier (LCC) airline systems.
• Issue and manage tickets, including modifications and cancellations, applying fare rules and restrictions correctly.
• Manage payments, deposits, and refunds accurately.

• Customer Service and Support:

• Answer phone calls and communicate with clients via phone, email, or in-person to address inquiries and provide information.
• Co-coordinate directly with retail and corporate guests, providing updates and reverting on emails promptly.
• Provide expert advice on destinations, local customs, travel regulations, visa requirements, and health/safety guidelines.
• Handle and resolve complaints and unforeseen problems during travel, like delays, cancellations, or booking mistakes.
• Provide ongoing support and assistance before, during, and after trips.
• Build and maintain relationships with clients to encourage repeat business and referrals.

• Corporate Travel Management (for corporate-focused roles):

• Possess knowledge of travel processes and policies specific to various corporate clients.
• Negotiate with airlines, hotels, and vendors to secure the best deals and corporate rates.
• Ensure compliance with corporate travel policies and assist employees in adhering to guidelines.
• Track expenses and travel spend, providing data-driven insights to optimize corporate travel programs.
• Manage travel for groups, conferences, and retreats.

Required skills and qualifications

• Proficiency in GDS systems (e.g., Amadeus, Sabre, Galileo) and LCC platforms for bookings and ticketing.
• Strong knowledge of international and domestic travel destinations, regulations, and industry trends.
• Excellent communication and interpersonal skills, both verbal and written, for interacting with clients, vendors, and colleagues.
• Customer-oriented approach with exceptional customer service skills.
• Attention to detail and accuracy in managing bookings, tickets, and travel documents.
• Problem-solving abilities to handle unexpected situations during travel.
• Strong organizational and time management skills to handle multiple client bookings and tasks.
• Technical aptitude and proficiency in travel booking software, reservation systems, and potentially AI tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• A degree or diploma in Hospitality, Travel, Tourism, Business, or a related field is preferred, along with certifications like a Certified Travel Associate (CTA) or GDS certification. Previous experience as a travel consultant or in a similar customer-facing role is often required.

A travel consultant plays a crucial role in the travel industry, offering expertise and personalized service to ensure clients have seamless and enjoyable travel experiences, whether for leisure or business purposes