Telesales Specialist

Job Description

Key Responsibilities: Outbound Calling: Making calls to potential customers to promote products or services, explain benefits, and encourage purchases. Inbound Call Handling: Answering customer inquiries, addressing concerns, and resolving issues. Lead Generation: Identifying and qualifying potential customers who may be interested in a company's offerings. Customer Relationship Management: Building rapport with customers, understanding their needs, and providing excellent customer service. Sales: Persuading customers to make purchases or schedule appointments. Record Keeping: Maintaining accurate records of customer interactions in a database. Follow-up: Following up with leads and existing customers to ensure satisfaction. Meeting Sales Targets: Achieving individual and team sales targets. Compliance: Adhering to all relevant regulations and guidelines for telemarketing and customer interactions. Skills Required: Communication: Strong verbal and written communication skills, including active listening. Persuasion: Ability to persuade customers to make purchases or take action. Customer Service: Ability to handle customer inquiries and resolve complaints. Interpersonal Skills: Ability to build rapport and establish positive relationships with customers. Sales Skills: Knowledge of sales techniques and processes. Computer Skills: Basic computer skills for using CRM systems and other software. Attention to Detail: Ability to accurately record customer interactions and follow up on leads. Adaptability: Ability to adjust to different customer needs and situations. Show more Show less