Telesales Representative

The Telesales is responsible for making and receiving telephone calls to prospective or existing customers to promote products or services, generate leads, address queries/complaints, schedule appointments, and help drive sales or customer satisfaction. They act as a front‑line representative of the organisation, helping to build customer relationships and contribute to revenue retention targets.

Key Responsibilities

• Make outbound calls to potential customers to inform them about the company’s
• Handle inbound calls, respond to inquiries, resolve issues or complaints promptly and professionally with smart & good communication Skills
• Follow up on leads and previous interactions to nurture them toward sales conversion.
• Maintain and update customer database / CRM with accurate information: call logs, customer details, feedback, outcome of calls etc.
• Meet or exceed daily / weekly / monthly targets (calls, lead generation, sales, appointments) as defined by management,
• Use prepared scripts or talking points but adapt them as needed based on customer interaction
• Keep themselves updated about the products, services, promotions, or changes in company policy so that information provided to customers is correct.
• Handle customer objections, negotiate, provide clarifications, and escalate issues where needed.
• Coordinate with other departments such as sales, marketing for campaigns, feedback, scheduling etc.
• Generate reports or feedback on customer trends, quality of calls, roadblocks in closing leads etc

Required Skills & Attributes

• Excellent verbal communication skills in relevant languages (English, plus regional languages if applicable). Clarity, good accent/ pronunciation, polite tone.
• Strong listening skills to understand customer needs/questions, objections, and respond appropriately.
• Persuasive and negotiation skills to convince customers or lead them toward desired action ( appointment, etc.).
• Resilience / ability to handle rejection (since many calls may not convert) with a positive attitude.
• Basic computer skills: using CRM software, entering data, updating records, perhaps using MS Office.
• Time management juggling many calls, follow‑ups, and documentation.
• Adaptability: able to adjust scripts or approach depending on customer responses, and adapt to changing product info, campaign requirements.
• Patience and good interpersonal skills, especially for dealing with difficult or upset customers.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Education:

• Bachelor's (Preferred)

Work Location: In person