Telesales Manager

About CloudTailor

CloudTailor is India’s first D2C platform for personalized fashion and tailoring services. We are redefining how India shops for custom outfits through digital convenience, EBOs, and a growing base of tailors, designers, and stylists.

Job Overview

We’re seeking a driven and empathetic Tele Sales Manager to lead and optimize our telesales operations. The ideal candidate will manage a team of sales executives, convert inbound/outbound leads, and ensure a high customer conversion rate across multiple geographies and customer segments (including NRI, bridal, and daily fashion).

Key Responsibilities

• Lead and manage the telesales team to achieve monthly and quarterly sales targets.
• Develop call scripts and talk tracks tailored for different customer profiles (bridal, kidswear, NRI, everyday tailoring).
• Monitor and improve daily performance metrics: call volume, lead conversion, average handling time, follow-ups.
• Train team on CRM usage, product knowledge, upselling techniques, and objection handling.
• Work with marketing to optimize lead quality and feedback loops.
• Implement and maintain sales hygiene: timely updates on CRM, structured follow-ups, and customer feedback capture.
• Coordinate with operations and design teams to ensure seamless handover from sales to production/stylist teams.
• Analyze call recordings and dashboards for insights and improvements.
• Handle escalated calls and provide guidance for difficult customer interactions.
• Drive incentive programs and boost team morale through recognition and contests.

Requirements

• Graduate/Postgraduate in Business, Marketing, or related field.
• 4–6 years of telesales experience, including 2+ years in a managerial role.
• Strong communication skills in English, Hindi, and regional languages (Telugu, Tamil, Kannada is a plus).
• Experience in retail, fashion, e-commerce, or D2C preferred.
• Hands-on with CRM tools like Zoho, LeadSquared, Salesforce, or equivalent.
• Analytical mindset and result-oriented approach.
• Willingness to work in a target-driven, fast-paced startup environment.

KPIs & Metrics

• Lead to Conversion Ratio (%)
• Average Call Handling Time
• Sales per Agent
• Daily Call Volume & Follow-up Adherence
• Customer Satisfaction (CSAT) Post-Call
• Revenue from Tele-sales Channel

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Current Salary?

Experience:

• Telesales: 6 years (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person