Telesales Associate

Telesales Executive

Note: All leads will be provided by the company.

Key Responsibilities

Lead Conversion & Sales

• Customer Interaction

  : Handle inbound and outbound calls, WhatsApp chats, and emails in a professional and engaging manner.

• Product Presentation

  : Clearly communicate the benefits of Tohands products (like the Smart Calculator), handle objections, and close sales.

• Onboarding Assistance

  : Guide new customers through the onboarding process, ensuring they understand how to use the product effectively.

• Order Support

  : Assist with order placement, tracking, payment-related issues, and returns or exchanges.

• Follow-ups

  : Conduct timely follow-up calls to maximize conversion and build customer relationships.

• Feedback Collection

  : Capture customer feedback to improve products and services, and share insights with internal teams.

• CRM Management

  : Maintain accurate and up-to-date records of customer interactions, sales status, and service feedback in the CRM system.

• Cross-Team Coordination

  : Liaise with the logistics, marketing, and support teams to ensure seamless customer experience.

• Compliance

  : Follow Tohands’ internal protocols and uphold brand integrity in every customer interaction.

Qualifications & Requirements

• Experience

  : 0–2 years in telesales, customer service, or a similar role; freshers with strong communication skills are welcome.

• Education

  : Bachelor's degree in any discipline (Commerce, Arts, Science, etc.).

• Location

  : Bangalore-based candidates are preferred, as this is a

  full-time, in-office role

  .
• Skills Required Excellent spoken and written

  English communication skills

  (fluency in Hindi/Kannada is a plus).
• Confidence in speaking over the phone and persuasive selling techniques.
• Customer-first attitude with patience, empathy, and professionalism.
• Basic understanding of

  CRM tools

  and

  support systems

  (training will be provided if needed).
• Strong organizational skills and attention to detail.
• Self-motivated, target-driven, and results-oriented.