Telecalling/Telesales & Guest Relation - Real Estate Industry

Telecalling Executive - Real Estate Industry

Job Title:

Job Type:

Job Summary:

Key Responsibilities:

• Outbound and Inbound Calling:
• Make outbound calls to potential customers from provided leads or databases.
• Handle inbound calls from customers, providing information and resolving queries.
• Lead Generation & Follow-up:
• Generate leads by identifying potential customers and understanding their needs.
• Follow up on leads and provide ongoing communication to nurture customer interest.
• Customer Service & Relationship Building:
• Answer customer inquiries, providing accurate and timely information.
• Develop and maintain positive relationships with clients by addressing their needs effectively.
• Product Knowledge & Pitching:
• Develop a thorough understanding of our products and services.
• Present product features and benefits in a clear and engaging manner.
• Upsell and cross-sell products based on customer needs and interests.
• Data Entry & Record Maintenance:
• Accurately record customer information and interactions in CRM or internal databases.
• Maintain organized records of calls, feedback, and customer responses.
• Target Achievement:
• Meet or exceed assigned targets for calls, leads, conversions, or appointments.

Qualifications and Skills:

• Educational Background: High School Diploma or equivalent; Bachelor's degree preferred.
• Experience: 1+ years of experience in telecalling, telesales, or customer service roles.
• Communication Skills: Excellent verbal communication skills with a clear and pleasant tone.

Job Title: Guest Relation Executive

Industry:

Job Summary

The Guest Relation Executive will be the face of the company and the first point of contact for clients, visitors, and potential buyers. This role involves creating a positive first impression, managing client interactions, coordinating site visits, and ensuring an exceptional customer experience throughout the sales and post-sales process.

Key Responsibilities

1. Customer Experience & Relationship Management

• Welcome and greet walk-in clients, visitors, and guests at the site office or sales gallery.
  
• Ensure a pleasant and professional experience for every client visit.
  
• Provide information about ongoing and upcoming real estate projects, amenities, and pricing details.
  
• Handle client inquiries via phone, email, or in-person and ensure timely follow-ups.
  
• Assist the sales team in maintaining strong relationships with clients and prospects.
  

2. Coordination & Communication

• Schedule and coordinate client appointments, site visits, and meetings with sales managers.
  
• Maintain communication between clients and internal departments (sales, CRM, admin, facilities, etc.).
  
• Prepare and manage visitor records, feedback forms, and client documentation.
  
• Ensure smooth execution of client visits including refreshments, presentations, and guided tours.
  

3. Administrative & Reporting

• Maintain an updated database of client interactions and leads in CRM software.
  
• Prepare daily/weekly reports on guest visits and feedback.
  
• Assist in organizing client engagement events, launch functions, and open house sessions.
  
• Ensure the reception area, sample flat, and site office are always well-presented and welcoming.
  

Skills & Qualifications

• Bachelors degree in Hospitality, Business Administration, or a related field.
  
• 1-3 years of experience in customer service, hospitality, or guest relations (Real Estate preferred).
  
• Excellent communication and interpersonal skills.
  
• Professional appearance and a customer-centric attitude.

Share me your update resume - hrd15.pawf@gmail.com