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For Employers

Telecalling Team Leader

Star Media Network Private Limited

3 - 31 years

2 - 3 Lacs

veer narmad south gujarat university surat

Posted:6 days ago| Platform: Apna logo

Apply

Skills Required

management enrollment coaching strategy marketing training monitoring crm compliance reporting reports support leadership communication negotiation excel service score

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Team Management Lead, supervise, and motivate a team of telecallers Allocate leads and ensure proper follow-ups Monitor daily attendance, productivity, and discipline Conduct daily briefings and weekly performance reviews Sales & Target Achievement Ensure team achieves assigned sales / enrollment / booking targets Handle escalated calls and high-value prospects Improve conversion ratio through coaching and strategy Coordinate with sales, marketing, and operations teams Training & Quality Control Train new joiners on scripts, objection handling, and product knowledge Regular call monitoring and feedback sessions Ensure adherence to company scripts, CRM usage, and compliance Reporting & MIS Prepare daily, weekly, and monthly MIS reports Track KPIs such as call volume, conversion rate, revenue, and follow-ups Share insights and improvement plans with management Process Improvement Suggest improvements in calling scripts and workflows Support marketing campaigns, lead quality feedback, and promotions Key Skills & Competencies Strong leadership and people management skills Excellent communication and negotiation skills Target-driven and result-oriented mindset Ability to handle pressure and meet deadlines Knowledge of CRM systems and MS Excel Experience in tele-sales, lead generation, or customer acquisition Preferred Industry Experience Casting agencies Media & Entertainment Education / Training institutes Digital marketing or service-based companies KPIs Team target achievement Individual and team conversion rate Call quality score Lead closure turnaround time Team attrition rate

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Telecalling Team Leader