Telecalling Team Leader

Job Title: Team Leader – Telecalling (Non-Sales) Company Name: Amii Business Support Solutions Pvt. Ltd. Location: CBD Belapur Working Days: 6 Days a Week Job DescriptionAmii Business Support Solutions Pvt. Ltd. is looking for an experienced Team Leader – Telecalling (Non-Sales) to manage and guide a team of telecallers handling customer interactions and backend support activities. This role is strictly non-sales and target-free, focused on quality communication, process adherence, and team productivity. Key ResponsibilitiesLead, monitor, and support a team of telecallers Ensure daily calling activities are carried out as per process guidelines Maintain call quality and customer interaction standards Handle escalations and support team members in resolving issues Prepare daily and weekly performance and attendance reports Conduct regular team briefings and feedback sessions Coordinate with management to implement process improvements Ensure compliance with company policies and SOPs Required Skills & QualificationsMinimum experience as a Team Leader or Senior Telecaller Excellent communication skills in Hindi and English (additional languages preferred) Strong leadership and people-management abilities Basic knowledge of MS Excel and reporting Ability to motivate and manage a team effectively Problem-solving and decision-making skills Preferred Candidate ProfileExperience in BPO, KPO, or Business Support Services Calm, patient, and customer-focused approach Ability to work in a structured, process-driven environment What We OfferStable work environment with no sales pressure Fixed working hours Supportive management and growth opportunities Location: CBD Belapur Working Days: 6 Days (1 Weekly Off)