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Home
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Jobs in Pune
>
Rio Innobev
>
Telecalling Officer

Telecalling Officer

2 - 6 years

|

2 - 4 Lacs

Posted:12 hours ago| Platform:

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Skills Required

Telesales Outbound Calling Telecalling Domestic Calling B2C Sales Inside Sales Outbound Process Voice Process Sales Process Outbound Sales Cold Calling Domestic BPO Bpo Sales Domestic Sales Telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Make outbound calls to prospective or existing customers.
Explain products, promotions, or services and answer customer inquiries.
Gather customer information and update databases accurately.
Follow call scripts while retaining a natural and helpful tone of voice.
Identify customer needs and suggest appropriate solutions or promotions.
Achieve daily, weekly, or monthly call targets or conversion goals.
Handle customer complaints or problems and escalate when necessary.
Provide an excellent customer experience with professionalism and patience.
Record all call details and outcomes in the CRM or relevant database.
Maintain a high level of compliance with data protection and communication regulations (like Do Not Call lists).

Preferred candidate profile:

Excellent verbal communication skills in Hindi, Marathi & English with the ability to speak clearly, confidently, and persuasively.
Strong interpersonal skills with the ability to build rapport quickly. Demonstrated ability to handle objections and rejections gracefully and maintain a positive attitude.
Eagerness and ability to rapidly acquire in-depth knowledge of RIO InnoBev's product portfolio, brand messaging, and target audience, and effectively convey this information to prospective clients.
Basic computer literacy, including proficiency in CRM software, spreadsheets (e.g., Microsoft Excel, Google Sheets), and phone systems.

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