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Telecaller

0 - 31 years

0 Lacs

Hinjewadi, Pune Region

Posted:1 day ago| Platform: Apna logo

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Skills Required

crm strategies retention management updating data communication support service analysis reporting reports compliance coordination marketing documentation payments upselling

Work Mode

Remote

Job Type

Full Time

Job Description

Real Estate Customer Relationship Manager (CRM) is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, and driving sales growth within the real estate industry. This role involves managing customer interactions, resolving concerns, and implementing strategies to improve customer loyalty and retention. Key Responsibilities: Client Relationship Management: Building and nurturing relationships with clients, prospects, and potential buyers. CRM System Management: Maintaining and updating the CRM system with accurate customer data and interaction records. Customer Communication: Handling inquiries, resolving concerns, and providing timely communication through various channels. Sales Support: Supporting the sales team by providing information, assisting with client interactions, and following up on leads. Customer Satisfaction: Ensuring client satisfaction by proactively addressing concerns and providing excellent service. Data Analysis and Reporting: Analyzing customer data, identifying trends, and preparing reports to track performance and identify areas for improvement. Compliance: Ensuring adherence to company policies and procedures, as well as relevant legal and regulatory requirements. Coordination with Internal Teams: Collaborating with sales, marketing, and other internal departments to ensure smooth operations and effective client communication. Post-Sales Support: Assisting clients with post-purchase matters, such as documentation, payments, and property-related inquiries. Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products and services to existing customers.

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