Tele Caller Executive

Job Overview

We are seeking a motivated and enthusiastic Telecaller to join our IT and Digital Marketing Services team. As a Telecaller, you will be the voice of our company, responsible for reaching out to potential and existing clients to promote services such as UI/UX design, SEO, SMO, Google AdWords, and other digital solutions. This role requires excellent communication skills, persistence, and a customer-centric approach to build strong client relationships.

Key Responsibilities

• Outbound Calling: Initiate calls to prospective clients to introduce IT and digital marketing services, including UI/UX design, website development, SEO, SMO, and Google AdWords.
• Lead Generation: Identify and qualify potential leads through effective probing and understanding client business needs.
• Client Engagement: Explain service features, benefits, and pricing clearly to generate interest and persuade clients to schedule consultations or make purchases.
• Handle Inbound Queries: Address incoming calls from clients, resolving queries about services, pricing, or project timelines promptly and professionally.
• Follow-Ups: Maintain regular follow-ups with leads and existing clients to nurture relationships and convert prospects into customers.
• Data Management: Accurately record call details, client feedback, and interactions in the CRM system for future reference and reporting.
• Sales Targets: Meet or exceed daily, weekly, and monthly targets for calls, lead generation, and sales closures to achieve revenue goals.
• Market Research: Stay updated on IT and digital marketing trends (e.g., latest SEO algorithms, UI/UX best practices) to tailor pitches effectively.
• Collaboration: Work closely with the sales and marketing teams to align outreach strategies and provide feedback for improving service offerings.
• Compliance: Adhere to telecalling guidelines, privacy laws, and company policies to ensure ethical and professional interactions.

Skills and Qualifications

• Experience: Minimum 1 year of experience as a Telecaller, Telesales Representative, or similar role, preferably in IT, digital marketing, or related industries. Freshers with strong communication skills may also apply.
• Education: High school diploma or equivalent; a degree or certification in marketing, IT, or related fields is a plus.
• Communication Skills: Excellent verbal communication and active listening skills, with fluency in English and Hindi (additional regional languages like Tamil, Telugu, or Bengali are a plus).
• Persuasion and Sales Acumen: Ability to convince clients, handle objections professionally, and close deals effectively.
• Technical Knowledge: Basic understanding of IT and digital marketing services (e.g., SEO, SMO, UI/UX design, Google AdWords) to explain offerings confidently.
• CRM Proficiency: Familiarity with CRM tools (e.g., Zoho, Salesforce, or TeleCRM) and basic computer skills for data entry and call logging.
• Interpersonal Skills: Strong customer focus, empathy, and patience to build rapport and resolve client queries.
• Time Management: Ability to manage high call volumes, prioritize tasks, and meet deadlines efficiently.
• Resilience: Positive attitude to handle rejections and maintain motivation in a target-driven environment.

Job Type: Full-time

Pay: ₹7,000.00 - ₹10,000.00 per month

Work Location: In person