InfiniteeClicks Technologies Pvt. Ltd.

Job Overview We are seeking a motivated and enthusiastic Telecaller to join our IT and Digital Marketing Services team. As a Telecaller, you will be the voice of our company, responsible for reaching out to potential and existing clients to promote services such as UI/UX design, SEO, SMO, Google AdWords, and other digital solutions. This role requires excellent communication skills, persistence, and a customer-centric approach to build strong client relationships. Key Responsibilities Outbound Calling : Initiate calls to prospective clients to introduce IT and digital marketing services, including UI/UX design, website development, SEO, SMO, and Google AdWords. Lead Generation : Identify and qualify potential leads through effective probing and understanding client business needs. Client Engagement : Explain service features, benefits, and pricing clearly to generate interest and persuade clients to schedule consultations or make purchases. Handle Inbound Queries : Address incoming calls from clients, resolving queries about services, pricing, or project timelines promptly and professionally. Follow-Ups : Maintain regular follow-ups with leads and existing clients to nurture relationships and convert prospects into customers. Data Management : Accurately record call details, client feedback, and interactions in the CRM system for future reference and reporting. Sales Targets : Meet or exceed daily, weekly, and monthly targets for calls, lead generation, and sales closures to achieve revenue goals. Market Research : Stay updated on IT and digital marketing trends (e.g., latest SEO algorithms, UI/UX best practices) to tailor pitches effectively. Collaboration : Work closely with the sales and marketing teams to align outreach strategies and provide feedback for improving service offerings. Compliance : Adhere to telecalling guidelines, privacy laws, and company policies to ensure ethical and professional interactions. Skills and Qualifications Experience : Minimum 1 year of experience as a Telecaller, Telesales Representative, or similar role, preferably in IT, digital marketing, or related industries. Freshers with strong communication skills may also apply. Education : High school diploma or equivalent; a degree or certification in marketing, IT, or related fields is a plus. Communication Skills : Excellent verbal communication and active listening skills, with fluency in English and Hindi (additional regional languages like Tamil, Telugu, or Bengali are a plus). Persuasion and Sales Acumen : Ability to convince clients, handle objections professionally, and close deals effectively. Technical Knowledge : Basic understanding of IT and digital marketing services (e.g., SEO, SMO, UI/UX design, Google AdWords) to explain offerings confidently. CRM Proficiency : Familiarity with CRM tools (e.g., Zoho, Salesforce, or TeleCRM) and basic computer skills for data entry and call logging. Interpersonal Skills : Strong customer focus, empathy, and patience to build rapport and resolve client queries. Time Management : Ability to manage high call volumes, prioritize tasks, and meet deadlines efficiently. Resilience : Positive attitude to handle rejections and maintain motivation in a target-driven environment. Job Type: Full-time Pay: ₹7,000.00 - ₹10,000.00 per month Work Location: In person