Technology Support Specialist

The Technology Support Specialist provides technical assistance, troubleshooting, and systems support to ensure smooth functioning of the organization’s IT infrastructure. This role involves resolving user issues, maintaining hardware and software systems, supporting networks, and ensuring data security and operational efficiency.

Key Responsibilities1. Technical Support & Troubleshooting

• Provide first-level and second-level support for hardware, software, network, and system issues.
• Diagnose and resolve problems related to computers, printers, mobile devices, operating systems, and office applications.
• Assist users with login issues, email configuration, software installation, and connectivity problems.

2. Systems & Network Support

• Support the maintenance and monitoring of LAN/WAN networks, internet connectivity, and Wi-Fi systems.
• Assist in administering servers, cloud applications, VPN access, and data backups.
• Monitor system performance and report potential issues.

3. Installation, Configuration & Maintenance

• Install, configure, and upgrade computer systems, software, and peripheral devices.
• Ensure regular preventive maintenance on all IT equipment.
• Maintain inventory of hardware, software licenses, and IT assets.

4. Cybersecurity & Data Protection

• Support implementation of cybersecurity protocols, antivirus systems, and access controls.
• Assist in monitoring security alerts and ensuring compliance with organizational data security policies.
• Help users adopt safe IT practices and identify potential threats.

5. User Training & Support

• Provide training and guidance to employees on IT tools, applications, and best practices.
• Prepare user manuals, FAQs, and documentation for common troubleshooting steps.
• Conduct orientation sessions for new staff on IT systems and procedures.

6. Coordination & Reporting

• Coordinate with external vendors for repairs, procurement, system upgrades, and warranty services.
• Prepare periodic reports on IT activities, system issues, and resolutions.
• Support IT-related projects, system migrations, and technology upgrades.

Skills & QualificationsEssential Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support or technical helpdesk roles.
• Strong knowledge of Windows/Mac OS, networking, hardware troubleshooting, and office productivity tools.
• Familiarity with cloud platforms (Google Workspace, Microsoft 365, etc.).

Preferred Attributes

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Customer-service orientation and positive attitude.
• Knowledge of cybersecurity fundamentals and data protection practices.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Work Location: In person