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Han Digital Solution
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Technology Support Specialist

Technology Support Specialist

Han Digital Solution

3 - 7 years

5 - 8 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

training change management zabbix linux problem management manager technology incident management troubleshooting technical support monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Technical support - Incident management, change management, problem management

Monitoring - Zabbix, Prometheus, ELK, Grafana

Troubleshooting - Customer issues, Application issues

Linux - file manipulation

Perform system health checks

Investigate Customer issues

Investigate system alarms

Lead/participate in Incident management

Perform Change Reviews

Problem management - lead/participate in Postmortems

Problem management - drive resolution of customer impacting issues

Improve detection of issues (alarm tuning)

Fulfill daily requests

Oncall Duties

Requirements

Required qualifications to be successful in this role

Monitoring - Zabbix, Prometheus, ELK, Grafana, Dynatrace, Nagios

Incident Management

Linux

Benefits Additional Information:

Job Type: Permanent Full Time

Work Profile: Hybrid (Work from Office/ Remote)

Years of Experience: 3-7 Years

Location: Bangalore

What We Offer

Competitive salaries and comprehensive health benefits

Flexible work hours and remote work options.

Professional development and training opportunities.

A supportive and inclusive work environment

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Han Digital Solution

Information Technology

Metro City

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Technology Support Specialist