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Inspiration Manpower Consultancy
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Technical Support / Service desk / Troubleshooting / Fresher / Bpo.

Technical Support / Service desk / Troubleshooting / Fresher / Bpo.

Inspiration Manpower Consultancy

1 - 5 years

3 - 8 Lacs

Hyderabad Chennai Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Day shift Technical Support Technical Voice Process International Voice International Voice Process Bpo IT Helpdesk WAN International Technical Support US Process IT Service Desk Technical Helpdesk Service Desk LAN Voice UK Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Technical Support Representative (Voice) Location: Bangalore Job Type: Full-Time Experience Required: 1 years. Job Summary: We are seeking a customer-focused and tech-savvy Technical Support Representative (Voice) to join our support team. In this role, you will assist customers by phone, troubleshooting technical issues, and providing prompt, accurate solutions to ensure high levels of customer satisfaction. Key Responsibilities: Answer inbound support calls to resolve technical issues. Diagnose and troubleshoot technical problems using effective questioning and available resources. Escalate complex issues to Level 2/3 support teams as required. Provide step-by-step guidance to customers in a clear and professional manner. Log all support interactions in the ticketing system. Follow up with customers to ensure issue resolution and satisfaction. Maintain knowledge of product updates, new features, and common issues. Meet or exceed individual KPIs, including call quality, first call resolution, and customer satisfaction. Required Skills & Qualifications: High school diploma or equivalent; Associates or Bachelors degree is a plus. 1 years of experience in a technical support or call center environment (voice-based). Strong verbal communication skills Excellent problem-solving and analytical skills. Familiarity with operating systems (Windows, macOS, Linux), networking basics, and common software tools. Ability to remain calm under pressure and handle irate customers professionally. Flexibility to work in shifts, weekends, and holidays as needed. Contact Nancy - 7259027282 / 7259027295 / 7760984460 / 9686682465 / 9900024811 / 9900024951

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Technical Support / Service desk / Troubleshooting / Fresher / Bpo.