Technical Support - Proficient (Ghansoli, Navi Mumbai)

Position Description

Position: Technical Support - Proficient

Company: Inspiroz IT Services Pvt. Ltd. (Inspiroz)

Location: Ghansoli, Navi Mumbai

Position Background:

Inspiroz is searching for an experienced Technical Support Engineer- Proficient to join our team for one of our clients. Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention.

Job Duties (including but not limited to):

• Be able to install, configure, advanced troubleshoot skills and resolve technical issues properly
• Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift
• Provide excellent customer support and technical services remotely
• Take ownership of tasks and follow through to ensure complete resolution
• Experience working in a team-oriented, collaborative environment

What Our Ideal Candidate Will Bring:

• The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred
• Minimum 4+years of outstanding customer service experience
• Minimum 4+ years of technical support
• Strong/Advanced working knowledge of: o Windows Server and Desktop Devices o Apple Devices (Macs, iPad, iPhone)
• Understanding Remote access tools such as Automate
• Knowledge of a ticketing system like ConnectWise Manage
• Active Directory, File & Printer Servers
• Office 365/Google Suite Administration o Networking & Network Switches
• Hardware and Software Installations/Troubleshooting

• Skills:

• A positive personality, attitude, happy and a team player o Excellent customer service skills
• Advanced hands-on technical support skills
• Excellent verbal and written communication skills
• An eagerness to learn with a passion for technology
• Ability to work in a 24/7 (Rotational) shift-based environment.

What Our Ideal Candidate Will Receive:

• A company focused on maintaining a great company culture
• An opportunity to make a difference in the company and to be rewarded for doing so
• A company that is always looking to improve while adhering to our core principles.
• An opportunity for career growth within the organization
• Competitive compensation package with variable pays potential and benefits

Company Background:

Inspiroz IT Services Pvt Ltd - At Inspiroz IT, we solve technology challenges by providing unmatched expertise through strategy, implementation, and managed services. Inspiroz, IT provides ongoing support and maintenance services through a unique model that blends on site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. We partner with school leaders, educators and corporate to improve the way technology is used to drive transformational outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each technological environment through various phases of evolution and growth. We take a unique approach to the use of technology in schools and corporate. Our Customer Promise is to be Helpful, Responsive & Entrepreneurial.

Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate,

More information on the company can be found at http://www.inspiroz.com