Technical Support - Proficient

Position Description

Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits.

At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com

Position Background:

Job Duties (including but not limited to):

• Be able to install, configure, troubleshoot and resolve technical issues properly
• Complete daily checklists, continuously monitor work queues and review and
  acknowledge all assigned tickets for the next day by the end of the current shift
• Provide excellent customer support and technical services remotely
• Take ownership of tasks and follow through to ensure complete resolution
• Experience working in a team-oriented, collaborative environment
  

What Our Ideal Candidate Will Bring:

• The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred
• Minimum 3+years of outstanding customer service experience
• Minimum 3+ years of technical support
• Strong/Advanced working knowledge of:

o Windows Server and Desktop Devices o Apple Devices (Macs, iPad, iPhone)

o Understanding Remote access tools such as Automate

o Knowledge of a ticketing system like ConnectWise Manage

o Active Directory, File & Printer Servers

o Office 365/Google Suite Administration

o Networking & Network Switches o Hardware and Software Installations/Troubleshooting

Skills:

• Excellent customer service skills
• Excellent hands-on technical support skills
• Excellent verbal and written communication skills
• An eagerness to learn with a passion for technology
• A positive personality, attitude and a team player

What Our Ideal Candidate Will Receive:

• A company focused on maintaining a great company culture
• An opportunity to make a difference in the company and to be rewarded for doing
  so
• A company that is always looking to improve while adhering to our core
  principles.
• An opportunity for career growth within the organization
• Competitive compensation package with variable pay potential and benefits

Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U

If Interested please email your updated resume on swarupa.k@inspirozit.com / Swarupa-7208876869