🚀 Join Inspiroz IT Team as a Technical Support – Proficient 🚀 Location : Ghansoli, Navi Mumbai Company : Inspiroz IT Services Pvt. Ltd. At Inspiroz , we are on the hunt for a Technical Support – Proficient to be the hero our clients need! If you're a tech enthusiast with a knack for problem-solving and a passion for exceptional customer service, we want you on our team. You'll provide top-tier remote support, keep our clients' systems running smoothly, and ensure their tech infrastructure is always in top shape. What You'll be doing: 🔧 Solve complex tech issues : From installation to troubleshooting, you’ll be at the forefront of resolving technical challenges. 📋 Monitor and manage tasks : Complete daily checklists, manage work queues, and ensure ticket resolution by the end of your shift. 💬 Deliver top-notch technical support : Provide exceptional remote assistance with a focus on clarity and empathy. 🤝 Collaborate with your team : Work in a collaborative, team-oriented environment to share knowledge and deliver solutions. What We Need From You: 🎓 Education/Certifications : Bachelor's degree or certifications like A+, N+, CCNA, Microsoft (preferred) 💼 Experience : 3+ years in IT/ Technical support. 🖥️ Technical Expertise : Windows Server & Desktop Devices Apple Devices (Mac, iPad, iPhone) Remote Access Tools (Automate) Ticketing Systems (ConnectWise Manage) Active Directory, File & Printer Servers Office 365/Google Suite Admin Networking & Switches Hardware & Software Installation/Troubleshooting Ideal Candidate Traits: A positive, energetic attitude with a genuine passion for technology Excellent communication skills (verbal & written) A true team player with a focus on resolving the issues If you're ready to take your technical support career to the next level with Inspiroz, sahre your updated resume on samruddhi.s@inspirozit,com🔥 #itrecruitment #talentacquisition #technicalsupport #ITsupport #learningoriented #goodcommunication #greatopportunity #techies #inspirozit #hiring Show more Show less

Job Description Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follows through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelor’s degree or equivalent certifications A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 2+years of outstanding customer service experience Minimum 2+ years of technical support Strong working knowledge of: Windows Devices Apple Devices Understanding on Remote access tools such as; TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Active Directory, File & Printer Servers Office 365/Google Suite Administration Networking & Network Switches Hardware and Software Installations/Troubleshooting Requirements Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player Candidates from Navi Mumbai location can apply. Show more Show less