Technical Support Manager

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About Projile Corporation

public sector, healthcare, and community-based organizations

high-quality, responsive, and technically sound support

The Role

Technical Support Manager (TSM)

technical troubleshooting, platform configuration, and client interaction

If you enjoy solving problems, learning new technology, and working in a fast-paced, fully remote environment- this role is for you.

Key Responsibilities

• Develop deep product knowledge, including modules, configuration options, and workflows 
• Provide

  Tier 1 and Tier 2 technical support

  to US/Canada-based clients via tickets, email, and Zoom 
• Configure platform settings, forms, views, and permissions using the

  low-code admin interface

   
• Troubleshoot reported issues, replicate problems, and escalate to QA or development when needed 
• Maintain accurate documentation for tickets, known issues, FAQs, and platform updates 
• Partner with the Customer Success Manager to ensure timely, clear client communication 
• Participate in UAT, internal testing, and feedback loops for new releases 
• (Optional) Assist with

  basic scripting, data prep, or automation tasks

  to support internal or client needs 

Minimum Qualifications

• Excellent

  English communication skills

  (written and verbal) 

• 2–4 years

  in a technical support, product specialist, or implementation role 
• Hands-on experience supporting a

  B2B SaaS platform

   
• Strong analytical and problem-solving skills, with attention to detail 
• Basic technical proficiency in one or more areas: 
• Platform configuration (low-code tools, admin consoles) 
• Scripting/coding (e.g., JavaScript, SQL, Python, or .NET) 
• Ticketing/project tools (e.g., Azure DevOps, Jira, Zendesk) 
• Bachelor's or master's degree in computer science, IT, or a related technical field 

Note:

Preferred (Not Required)

• Experience with healthcare, Medicaid, or public sector software 
• Knowledge of healthcare data standards (FHIR, HL7, CCDA) 
• Prior experience supporting

  US-based clients

   
• Ability to create and maintain support scripts or internal testing tools 

Why Join Projile?

• Mission-driven impact:

  Contribute to solutions that improve healthcare and social programs 

• Career growth:

  Opportunity to evolve into QA, product support, client onboarding, or automation 

• International team:

  Work with a talented and collaborative group across borders 

• Remote flexibility:

  Fully remote role.