About Us: Projile has launched a comprehensive community health platform in the US. This state-of-the-art digital health platform breaks down the fragmented and siloed data, communication, and collaboration barriers in community health. With strategic partnerships, a seasoned leadership team, and a proven product-market fit, Projile is well-positioned to become a market leader in public health technology, with billions of dollars accessible to its customers and a virtuous growth cycle revenue model. Joining Projile means contributing to transformative health solutions that significantly impact community well-being, offering professionals a chance to be at the forefront of healthcare innovation and make a real difference in people's lives. Job Description: As a Senior Project Manager, you will oversee project planning, execution, and delivery while working closely with cross-functional teams. Your role will involve managing project timelines, resources, and client expectations to ensure successful completion of projects aligned with business goals. Key Responsibilities: Lead project planning sessions and define project scope, objectives, and deliverables. Develop detailed project plans, schedules, and resource allocations to meet project goals. Monitor project progress and adjust plans as necessary to meet targets and deadlines. Manage project risks, issues, and changes, ensuring effective communication with stakeholders. Coordinate with technical teams, including developers, QA, and designers, to ensure smooth project execution. Collaborate with clients and stakeholders to understand requirements and manage expectations. Prepare and present project reports and updates to stakeholders and senior management. Facilitate project meetings, including daily stand-ups, sprint planning, and retrospectives. Ensure projects are delivered on time, within scope, and within budget. Qualifications: Bachelor’s degree from a well reputed college with 3+ years of experience as a Project Manager in technology-driven projects, preferably in community health or public health sectors. Strong understanding of project management methodologies (Agile, Scrum, Waterfall). Excellent communication, leadership, and organizational skills. Ability to work effectively in a remote, cross-functional team environment. What We Offer: Competitive salary and benefits. Work-from-home flexibility. Opportunities to work on impactful projects in the community health sector. Collaborative and inclusive work culture. Show more Show less

Projile has launched an innovative community health platform in the US. This state-of-the-art digital health platform breaks down the fragmented and siloed data, communication, and collaboration barriers in community health. With strategic partnerships, a seasoned leadership team, and a proven product-market fit, Projile is well-positioned to become a market leader in community-based health, with billions of dollars accessible to its customers and a virtuous growth cycle revenue model. Joining Projile means contributing to transformative health solutions that significantly impact community well-being, offering professionals a chance to be at the forefront of healthcare innovation and make a real difference in people's lives. We are seeking a highly motivated, goal-oriented Customer Success Account Manager to build strong client relationships, drive satisfaction, and identify growth opportunities with a strong background in health, management, or science. As an innovative leader in the healthcare space, we empower individuals, healthcare professionals, and communities to improve health outcomes and reduce the burden on healthcare systems. Key Responsibilities: Customer Onboarding & Training: Lead onboarding sessions, provide training, and ensure customers are set up for success with our platform. Account Management: Build and maintain strong relationships with customers, ensuring their needs are met and expectations are exceeded. Customer Advocacy: Serve as the voice of the customer internally, advocating for their needs and feedback with product, development, and support teams. Data-Driven Insights: Analyze customer usage data to identify trends, proactively address issues, and provide recommendations to optimize their experience. Support & Troubleshooting: Act as the first line of support for customer inquiries, troubleshoot issues, and escalate when necessary. Product Adoption & Engagement: Drive engagement by promoting product features, updates, and best practices to maximize customer ROI. Renewals & Retention: Monitor customer health, execute renewal strategies, and develop initiatives to reduce churn. Feedback Loop: Collect and share customer feedback with cross-functional teams to drive continuous product improvement. Qualifications: Education: Any Graduate or postgraduate. Experience: 2+ years of experience in Customer Success, Account Management, or a similar role. Skills: Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Proficient in using CRM tools and other customer success platforms. Personal Attributes: Empathetic, proactive, and results-driven with a strong customer-first mindset. What We Offer: Competitive salary and benefits package. Opportunity to work on impactful community health solutions. Flexible working hours and a remote work environment. Professional growth opportunities within a dynamic team. Show more Show less

About Us: Projile has launched a comprehensive community health platform in the US. This state-of-the-art digital health platform breaks down the fragmented and siloed data, communication, and collaboration barriers in community health. With strategic partnerships, a seasoned leadership team, and a proven product-market fit, Projile is well-positioned to become a market leader in public health technology, with billions of dollars accessible to its customers and a virtuous growth cycle revenue model. Joining Projile means contributing to transformative health solutions that significantly impact community well-being, offering professionals a chance to be at the forefront of healthcare innovation and make a real difference in people's lives. Job Summary : As a Senior Sales Associate, you will play a crucial role in assisting our sales team by providing administrative, customer service, and operational support. You will help maintain client relationships, handle internal documentation, and ensure that the sales process runs smoothly from start to finish. Key Responsibilities : Provide administrative support to the sales team. Managing the sales pipeline. Assist in managing and updating the customer relationship management (CRM) system with client information and sales activities. Respond to client inquiries via email, phone, and chat, offering product information and resolving issues. Coordinate with internal departments (e.g., marketing, product, and finance) to streamline the sales process. Support the organization and execution of sales meetings, product demos, and webinars. Handle post-sales follow-ups and ensure client satisfaction by managing feedback. Qualifications : Bachelor’s degree or Master's degree. 3+ year of experience in a sales support, administrative, or customer service role. Proficiency with CRM software (HubSpot etc.) is a plus. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and prioritize work in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). What We Offer : Competitive salary and benefits. Flexible working hours and a remote-first environment. Opportunities for professional growth and development. Work in a dynamic and collaborative team atmosphere. Show more Show less

Location: India Type: Full-Time Contractor | Primarily Internal (minimal client-facing responsibilities) Industry: Health Tech | SaaS About Projile Corporation Projile is a technology consulting and product development firm specializing in building and scaling cloud-based B2B SaaS solutions for the public sector, healthcare, and community-based organizations . Our mission is to deliver mission-driven digital platforms that empower organizations and improve outcomes across North America. As part of our rapid growth, we are expanding our delivery and support team to ensure our clients receive high-quality, responsive, and technically sound support . The Role We’re seeking a Technical Support Manager (TSM) with a strong technical foundation and a customer-first mindset to support our North American SaaS clients. This role combines technical troubleshooting, platform configuration, and client interaction , working closely with a US-based bilingual Customer Success Manager (English/Spanish). You’ll be instrumental in diagnosing issues, configuring solutions, and collaborating with our QA and development teams to deliver an exceptional client experience. If you enjoy solving problems, learning new technology, and working in a fast-paced, fully remote environment- this role is for you. Key Responsibilities Develop deep product knowledge, including modules, configuration options, and workflows Provide Tier 1 and Tier 2 technical support to US/Canada-based clients via tickets, email, and Zoom Configure platform settings, forms, views, and permissions using the low-code admin interface Troubleshoot reported issues, replicate problems, and escalate to QA or development when needed Maintain accurate documentation for tickets, known issues, FAQs, and platform updates Partner with the Customer Success Manager to ensure timely, clear client communication Participate in UAT, internal testing, and feedback loops for new releases (Optional) Assist with basic scripting, data prep, or automation tasks to support internal or client needs Minimum Qualifications Excellent English communication skills (written and verbal) 2–4 years in a technical support, product specialist, or implementation role Hands-on experience supporting a B2B SaaS platform Strong analytical and problem-solving skills, with attention to detail Basic technical proficiency in one or more areas: Platform configuration (low-code tools, admin consoles) Scripting/coding (e.g., JavaScript, SQL, Python, or .NET) Ticketing/project tools (e.g., Azure DevOps, Jira, Zendesk) Bachelor's or master's degree in computer science, IT, or a related technical field Note: This is not a development role , but development skills are highly desired; the ability to read or write code is a strong differentiator. Preferred (Not Required) Experience with healthcare, Medicaid, or public sector software Knowledge of healthcare data standards (FHIR, HL7, CCDA) Prior experience supporting US-based clients Ability to create and maintain support scripts or internal testing tools Why Join Projile? Mission-driven impact: Contribute to solutions that improve healthcare and social programs Career growth: Opportunity to evolve into QA, product support, client onboarding, or automation International team: Work with a talented and collaborative group across borders Remote flexibility: Fully remote role.