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Jobs in navi mumbai
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Hansa Direct
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Technical Support Manager

Technical Support Manager

2 - 7 years

|

1 - 6 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

automation industry customer support product support technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

On call technical support
Respond and manage multiple inbound calls from customers
Listen and interact with clients to identify and provide solutions effective for meeting their needs
Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
Utilize computer systems in maintaining record of customer calls and account information
Escalate complex customer issues to customer service supervisors or managers for effective resolution
Follow up on customers to ensure they are satisfied with received product/services

More Jobs at Hansa Direct

Customer Care Executive

Airoli, Navi Mumbai, Maharashtra

Experience: Not specified

Salary: Not disclosed

Customer Care Executive

Airoli, Navi Mumbai, Maharashtra

Experience: Not specified

Salary: Not disclosed

Technical Support Manager

navi mumbai

INR 1 - 6 Lacs

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