Greeting from Hansa Direct !!Urgent Hiring!! Introduction: We are seeking a proactive and results-driven ORM Specialist to join our team and manage our online reputation across various social media platforms. The ideal candidate will possess strong communication skills, a strategic mindset, and experience in monitoring, analyzing, and improving brand perception through social media. Key Responsibilities: Monitor social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) for mentions of the company or brand, both positive and negative. Respond to customer inquiries, feedback, and complaints in a timely and professional manner across social media channels. Develop and implement strategies to improve brand sentiment and resolve any potential PR crises. Work closely with the marketing, customer service, and public relations teams to ensure consistent and positive messaging. Track and analyze online conversations and trends related to the brand and industry. Utilize social listening tools and analytics platforms to assess and report on brand health and audience sentiment. Engage with influencers, brand advocates, and key stakeholders to promote positive brand narratives. Draft press releases, social media posts, and responses to online reviews to address negative or misleading content. Develop and execute proactive campaigns to improve the brand's image and online reputation. Qualification: HSC /Graduate Shift: Rotational shift/ rotational weekoff Job Types: Full-time, Permanent Pay: Up to ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Work Location: In person Speak with the employer +91 9004784801
Greeting from Hansa Direct !!Urgent Hiring!! We are seeking enthusiastic and customer-focused individuals to join our customer service team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to resolve issues effectively and efficiently. Responsibilities: Respond to customer inquiries via phone, email, or chat Resolve product or service problems by clarifying issues and providing solutions Maintain customer records by updating account information Escalate unresolved issues to the appropriate departments Ensure customer satisfaction and provide professional support Requirements: Previous customer service or call center experience preferred Excellent communication and problem-solving skills Ability to multitask and manage time effectively Basic computer and typing skills High school diploma or equivalent (associate’s or bachelor’s degree is a plus) Qualification: HSC /Graduate Shift: Rotational shift/ rotational weekoff Job Types: Full-time, Permanent Pay: Up to ₹22,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 8657188106
Role & responsibilities On call technical support Respond and manage multiple inbound calls from customers Listen and interact with clients to identify and provide solutions effective for meeting their needs Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback Utilize computer systems in maintaining record of customer calls and account information Escalate complex customer issues to customer service supervisors or managers for effective resolution Follow up on customers to ensure they are satisfied with received product/services