Technical Support Executive

Location: Helite Solutions, Vallioor (Tirunelveli District).

Experience: 0-2 years

Key Responsibilities:

• Effectively address technical issues related to our website and software.
• Proficiency in MS PowerPoint, MS Word, and MS Excel.
• Identify and resolve technical problems to ensure smooth software usage.
• Provide timely and accurate responses to technical inquiries via phone, email, and chat.
• Educate customers about the software's latest features and functionalities to create reports.
• Demonstrate multitasking skills and meticulous attention to detail.
• Act as a technical support resource for our clients and customers.
• Expertly handle conflicts and critical technical issues with customers.
• Follow up with clients to ensure the resolution of their technical concerns.
• Monitor technical complaints across various communication channels and offer assistance.
• Solicit feedback from clients and relay it to our team for further product development.
• Take responsibility for onboarding management, implementation, and report generation.
• Conduct software malfunction analysis by testing various scenarios.

Qualifications

• Any bachelor’s or master’s degree.
• Exceptional English communication skills, both written and verbal, are essential for interacting with US clients.
• Profound knowledge of Microsoft Excel.
• Open to both freshers and experienced candidates.

Job Location: Vallioor, Tirunelveli District

Candidate Preferred Location: We strongly prefer candidates located in the vicinity of Vallioor who are willing to work in the office.

How to Apply: To apply, please send your CV to careers@helitesolutions.com.

Contact Number: 9361461193

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you currently residing in Vallioor or within a 15-kilometer radius?
• Are you available to work night shifts?

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person