The job is located at Helite Solutions in Vallioor and is for the Night Shift. Ideal candidates should have 0-2 years of experience with a salary range between 12,000 to 22,000 INR. Key Responsibilities: - Address technical issues related to the website and software efficiently. - Proficiency in MS PowerPoint, MS Word, and MS Excel. - Identify and resolve technical problems to ensure smooth software usage. - Provide timely and accurate responses to technical inquiries via phone, email, and chat. - Educate customers about the software's latest features and functionalities for report creation. - Possess multitasking skills and meticulous attention to detail. - Act as a technical support resource for clients and customers. - Handle conflicts and critical technical issues with customers expertly. - Follow up with clients to ensure resolution of technical concerns. - Monitor technical complaints across various channels and offer assistance. - Solicit feedback from clients to relay to the team for product development. - Manage onboarding, implementation, and report generation. - Conduct software malfunction analysis by testing various scenarios. Qualifications: - Any bachelor's or master's degree. - Exceptional English communication skills, both written and verbal, are essential for interacting with US clients. - Profound knowledge of Microsoft Excel. - Open to both freshers and experienced candidates. Candidate Preferred Location: Candidates located near Vallioor willing to work in the office are strongly preferred. How to Apply: Interested candidates can send their CV to careers@helitesolutions.com. Contact Number: 9361461193,

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Customer Support Executive