Technical Support Executive

Designation -Technical Support ExecutiveJob descriptionTechnical support via phone, email, chatIdentifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Troubleshooting technical issues related to software, platformDocumenting customer issues in ticketing systemCollaborating with technical support teamsResearch and identify solutions to new technical problemsRetention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Conducting electrical safety checks on equipment.Required Candidate profileExperience: 6 months - 1 year or Freshers with good communication skillsStock Market knowledge requiredMust be a Graduate DegreeBest Communication with Convincing & Presentation skillsExcellent overall writing skills in a number of different styles/tonesHigh comprehension of tools like Microsoft Word and Google DocsImpeccable spelling and grammarGreat research, organizational, and learning skillsUnderstanding of system administration in Microsoft environmentsAn ability to drive to goals and milestones while valuing and maintaining a strong attention to detailUnderstanding of REST APIs.Employment Type: Full Time, Permanent