Technical Support Engineer

Job Description

Job Description:- Responsibilities : Provide excellent support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels. Provide support through remote access applications Identify bugs, reproduce, report and work with the escalation engineers to assist with a fix and verify fix. Work closely with development & Product teams to improve application functionality Act as a point of escalation for critical application issues Develop and maintain troubleshooting procedures and technical documentation Good communication for all cases in a timely and efficient manner including follow-ups with customers, team members. Research, diagnose, troubleshoot and identify solutions to resolve customer issues Able to work under pressure & multitask professional in technology support Requirements: Any Bachelor's degree. [Bsc., Msc., Computer science/ Electronics degree with good technical troubleshooting knowledge] Basic Knowledge in SQL,HTML,cloud platforms,Ticketing tools,CRM Strong knowledge in Windows/Linux/Unix/Mac system and troubleshooting skills Strong knowledge in latest web browsers & Mobile apps. Strong knowledge in iPhone/ iPad /Tablet/Smartphone/MacBook/PC & Laptop devices and their configuration. Excellent written and verbal communication skills Good knowledge of MS office & Google drive files 3 shifts in a day (8am to 10pm) (No night shift). Should be able to work till 10pm for some shifts. Minimum ​1+ years of experience of troubleshooting technical issues. A passion towards problem-solving Strong decision-making ability Show more Show less