Technical Support Engineer

As a Technical Support Engineer at Fortinet, you will be a key contributor to the success of the rapidly growing business. Your primary responsibility will be to provide direct technical support to customers and partners in the EMEA Region. You will analyze and investigate reported problems with the FortiSOAR product, provide technical solutions, and manage technical cases to ensure timely resolution. Additionally, you will be involved in the creation of technical documentation to enhance the knowledge base. Key Responsibilities: - Provide direct technical support via phone, chat, and web-based systems - Analyze and investigate reported problems with the FortiSOAR product - Develop and enhance scripts, connectors, and REST API to address customer issues - Reproduce complex customer environments on lab equipment - Collaborate with R&D departments to resolve product issues - Manage technical cases, escalate when necessary, and ensure closure - Create technical documentation and bulletins to improve knowledge base - Take ownership of problems and drive for results - Continuously develop knowledge and skills for Technical Support activities Qualifications Required: - Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS, and other common protocols - Hands-on experience with Linux-based operating systems - Certifications like RHCSA, RHCE, and CCNA are advantageous - Experience in developing tools for operations and maintenance projects - Hands-on experience in scripting language, specifically Python - Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack) - Experience with MQ, Redis, RDBMS, and NoSQL databases - Experience in developing, using, and integrating REST API - Strong troubleshooting and problem-solving skills - Effective communication skills - Exposure to Fortinet products is an advantage Educational and Experience Requirements: - 5-8 years of experience - Bachelors degree in computer science, Software Engineering, or related field - Advanced knowledge of English (written and spoken), other languages are an advantage Note: This position requires working from the office full-time; remote work is not available. As part of the Fortinet team, you will be immersed in a culture that values collaboration, continuous improvement, customer-centricity, innovation, and accountability. Join us in creating solutions that have a meaningful and lasting impact on our global customer base of over 660,000.,