Technical Support Engineer

Position: Deskside Support - L1 Suppor

Working Hours: Business Working Hours (On-Site)

Contract Duration: 01 - Year

Contract Type: B2B - Freelancing

Compensation: $ 25 Per Day

Location: Chennai, Tamil Nadu, India

Scope of Work

• Maintain daily IT operations in Customer-owned locationsto serve users IT needs.
• Provide hands & feet support for Servers or Networking activities as required the specified location/facilities
• Support manufacturing-related IT equipmentand applications as per SOP provided.
• Assist the remote party with resolution by performing physicalactivity under direction(e.g. Customer Network Team).
• Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
• Installation, Move,Add, and Change (IMAC) of Customer IT Assets
• VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.
• Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications)
• Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones. Respond to customers requests for updates under the instructions and guidance of BH.
• Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
• Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customerwill provide specifictraining and instruction if needed.
• Mobile Phone Support Triage, asset Management, Configuration and Support as required.
• Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis
• Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.
• The ability to speak English and the local language(basic).

Key responsibilities of the Engineer

• Responds to and diagnoses complex hardware, softwareand network incidents under general supervision.
• Prioritize and resolve customerand other team issues as soon as possible.
• Ensure that incidents and requests are handled accordingto customer PriorityMetrics. As needed, escalate tickets.
• Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
• Participates activelyin projects as assigned.
• Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)