Technical Support Engineer

Job Title:

Experience Level:

Work Mode : Work From Office

Work Location : Andheri-Mumbai

Requrired hands on experience

Key Responsibilities:

Application Deployment & Management:

• Manage the deployment of web-based applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
• Oversee the deployment and basic administration of PostgreSQL databases.
• Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
• Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.

Technical Support & Troubleshooting:

• Serve as the first point of contact for internal teams regarding application availability and performance issues.
• Troubleshoot and resolve technical problems related to Linux environments and Java-based applications.
• Escalate complex issues to the application vendor and coordinate with them to ensure timely resolution and maintain service level agreements (SLAs).

Security & Compliance:

• Coordinate with internal security teams to conduct Vulnerability Assessment and Penetration Testing (VAPT) and Third-Party Risk Management (TPRM) evaluations.
• Communicate findings from VAPT and TPRM assessments to the application vendor.
• Track and ensure the closure of all identified security vulnerabilities and compliance concerns by liaising between internal teams and the vendor.

Automation & Process Improvement:

• Utilize basic automation tools like Selenium to streamline repetitive processes and testing activities.
• Work with API requests and understand network configurations, including IPs and ports, for effective troubleshooting and deployment.

• Coordination & Communication:

• Demonstrate excellent communication and comprehension skills to effectively liaise with internal business users, technical teams, and external vendors.
• Facilitate testing and deployment cycles by coordinating activities between all relevant stakeholders.
• Verify with the vendor and internal teams, including Finance, that the application is working as expected after any upgrades or maintenance activities.

Required Skills and Qualifications:

• Technical Skills: Operating Systems:

  Proficiency in

  Linux

  .

• Databases:

  Hands-on experience with

  PostgreSQL

  deployment and knowledge of

  SQL

  and

  PL/SQL

  .

• Application Environment:

  Experience supporting

  Java-based

  applications.

• Security:

  Solid understanding of

  VAPT

  principles and processes.

• Automation:

  Basic knowledge of automation tools like

  Selenium

  .

• Networking:

  Understanding of APIs, IP addresses, and ports.

Experience:

• 1-3 years of experience in a technical support, application support, or system deployment role.

• Soft Skills: Problem-Solving:

  Strong analytical and troubleshooting skills with the ability to work independently.

• Communication:

  Excellent written and verbal communication skills for effective coordination with technical and non-technical stakeholders.

• Ownership:

  A proactive mindset with a strong sense of responsibility for application uptime and stability.

• Collaboration:

  Ability to work effectively in a team-oriented, collaborative environment.

Share the updated resume on tejashree.mane@simplelogic.in