Technical Support Engineer L1

0 years

0 Lacs

Redhills, Chennai, Tamil Nadu

Posted:6 days ago| Platform: Indeed logo

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Skills Required

support quoting cad autocad drawing tracking software excel engineering fabrication certification management costing configuration planning surveys cutting dispatch punching installation resolve checks data documentation qc reimbursement

Work Mode

On-site

Job Type

Full Time

Job Description

Key Skills Required : Strong understanding of aluminium system windows (casement, sliding, thermal break etc.) Hands-on experience in quoting, reading architectural drawings, and preparing BOQs Fluent in CAD/AutoCAD knowledge (drawing comprehension) Familiarity with hardware brands, usage, and application Team handling and factory floor discipline Exposure to production tracking software (e.g., Odoo, Excel-based trackers) Problem-solving mindset and attention to detail Educational Qualifications : Diploma / Degree in Mechanical Engineering or Civil Engineering (or any technical background relevant to fabrication/window systems) Additional certification in AutoCAD, fabrication, or project management is a plus Key Responsibilities : 1. Quotations & Technical Support Prepare accurate BOQs and system quotes based on client drawings and requirements Cross-check costing, margins, and configuration before sharing with clients Liaise with sales team and fabricators to clarify technical queries Maintain master price lists and configuration-based quoting sheets 2. Site Survey & Planning Coordinate and conduct site surveys (directly or via teams) Ensure site readiness and alignment with technical drawings Document and upload survey details to Odoo/project tracker 3. Production Management Convert confirmed orders into detailed cutting lists and hardware schedules Prepare production folders with all necessary details for factory execution Track each job’s progress in Odoo from cutting to dispatch Ensure jobs are completed within committed timelines 4. Factory Supervision Oversee daily activities of cutting, punching, assembly, and dispatch Coordinate raw material usage, raise alerts for shortages Ensure quality control at each stage and supervise packing standards Manage job allocations and ensure discipline and accountability among factory staff 5. Installation & Handover Coordinate installation timelines with field team Resolve technical challenges during installation Ensure customer satisfaction through final checks and handover 6. Data & Documentation Maintain system drawings, formulas, hardware specs, and QC checklists Organise technical folders for all products, updated in shared systems Keep records of all completed jobs with photos and client sign-offs Job Type: Full-time Pay: ₹240,000.00 - ₹300,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Shift: Day shift Ability to commute/relocate: Redhills, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Language: English (Required) Location: Redhills, Chennai, Tamil Nadu (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Expected Start Date: 23/06/2025

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