Posted:1 day ago|
Platform:
Remote
Full Time
- Provide first-level technical support to customers via phone, email, or remote sessions.
- Diagnose and troubleshoot software, hardware, and network issues.
- Document support tickets, resolutions, and common issues in the support knowledge base.
- Collaborate with the development and QA teams to resolve complex technical issues.
- Guide customers through product setup, installation, and configuration.
- Ensure timely resolution of customer queries and maintain a high level of customer satisfaction.
- Escalate unresolved issues to the next level of support when necessary.
Job Type: Full-time
Pay: ₹250,000.00 - ₹400,000.00 per year
Work Location: In person
Magnuscopo
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