Magnuscopo

- Provide first-level technical support to customers via phone, email, or remote sessions. - Diagnose and troubleshoot software, hardware, and network issues. - Document support tickets, resolutions, and common issues in the support knowledge base. - Collaborate with the development and QA teams to resolve complex technical issues. - Guide customers through product setup, installation, and configuration. - Ensure timely resolution of customer queries and maintain a high level of customer satisfaction. - Escalate unresolved issues to the next level of support when necessary. Job Type: Full-time Pay: ₹250,000.00 - ₹400,000.00 per year Work Location: In person