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Technical Support Engineer

Technical Support Engineer

IBM

2 years

0 Lacs

Bengaluru Karnataka India

Posted:10 hours ago| Platform:

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Skills Required

support software ai technology research leadership management development service training mediation resolve communication networking coordination multitasking network troubleshooting deployment content database analysis testing openshift azure addition scripting programming java linux mongodb oracle sql data

Work Mode

On-site

Job Type

Full Time

Job Description

Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.

Your Primary Responsibilities Include

Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

2+ years of experience.Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals.

Technical Troubleshooting and Investigative skills on functional, operational and deployment aspects of Enterprise Content Management (ECM) suite of products.
Knowledge of Network HAR Files and Database logs and analysis tools to identify performance bottlenecks and Optimize Performance
Good spoken and written communication skills along with ability to collaborate with the team, act as a team player and lead Technical Investigations.
4+ years of previous experience in a customer facing Technical Support/Development/SRE/Testing role with experience in ECM

Good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes).

A successful track record in developing and managing customer relationships.
English: Fluent.

Preferred Technical And Professional Experience

You would make a great addition to our team if you have great skills in some of the following:

Experience in shell scripting and programming languages such as Java, C++.
Proficient in Windows/Linux operation system.
Experience in Databases including MongoDB, DB2/Oracle/SQL Server.
Understanding of the application development projects and Administration knowledge of Application Servers(TWAS, Liberty).
Working knowledge or Understanding of web technologies and/or data analytics

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Technical Support Engineer