Posted:None|
Platform:
Work from Office
Full Time
GlobalLogic seeking a Technical Support Engineer with 3+ years of experience, specializing in K2 Management and business process automation. The ideal candidate will have strong hands-on expertise in Active Directory, networking, and SQL, along with proven experience integrating solutions across Microsoft platforms such as Active Directory, and SQL Server.
Requirements:• Design, build, and deploy business process automation solutions.
• Configure and troubleshoot K2 Identity Synchronization, Security Labels, Roles, and Claimsbased Authentication• Integrate K2 workflows with external systems such as SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and enterprise CRM/ERP platforms• Use tools like SmartObject Service Tester and K2 Management for testing, diagnostics, and configuration• Monitor and optimize workflow performance; troubleshoot runtime and deployment issues• Apply Fix Packs and Service Updates to maintain and upgrade K2 environments• Participate in User Acceptance Testing (UAT), production support, and post-deployment troubleshooting• Collaborate with internal engineering and product teams on complex escalations.• Document resolutions and contribute to internal knowledge bases and customer-facing articles.• Communicate professionally with customers through email, ticketing systems and remote support sessions.
Design, build, and deploy business process automation solutions using K2 Five and/or K2 Cloud
Develop and maintain K2 SmartForms, SmartObjects, Views, Workflows, and Service BrokersConfigure and troubleshoot Identity Synchronization, Role/Group resolution, and user profile integrationsIntegrate K2 with external systems such as SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and CRM/ERP platformsOptimize workflow performance and troubleshoot runtime issuesMonitor, maintain, and upgrade K2 environments as needed, including applying Fix Packs or Service UpdatesParticipate in UAT, production support, and post-deployment troubleshooting activities
Globallogic
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