Technical Support Engineer

In This Role, Your Responsibilities Will Be:

• Provide post-sales technical support to Global Impact partners, Local Business Partners and Sales channels to resolve technical queries about Fisher FIELDVUE products, field Instruments, software applications, associated mounting kit and accessories.
• Perform warranty evaluation/repair and failure analysis with technical report documenting findings and resolutions.
• Identify product quality issue and escalate to Level 2 team when necessary.
• Ensure all calls are properly documented into Service Management System database.
• Provide Field Instrument and FIELDVUE products training to internal when necessary.
• Involve in testing of new instruments both hardware and software.
• Provide technical clarification to customers when required.
• Comply with the ESH laws and regulations and internal ESH rules/instructions, actively participate in safety trainings, identify and take improvement actions to reduce or eliminate the risk/ hazard.
• Keeping ownself up to date on the latest product and technology releases.
• This team will be working in rotating shifts (Mon – Fri) as follows:
  

Who You Are

For This Role, You Will Need:

• Degree in Electrical, Electronics communications, Instrumentation , Chemical Engineering.
• With minimum 3-5 years of working experience in process control and Instrumentation field; knowledge of DCS preferred.
• Good technical acumen and the ability to analyze field requirement to make proper recommendations.
• Field Exposure/working experience about process industries, Oil & Gas, Refinaries.
• Communication is key while working with global individuals.
• Good Analytical skills about Technical evaluation and Troubleshooting.
  

Preferred Qualifications that Set You Apart:

• Control Valve Knowledge is added advantage.
• Good technical acumen and the ability to analyze field requirement to make proper recommendations.
• Good Interpersonal skills with customer relationship management.
• Hands on experience of Foundation fieldbus and basic knowledge of Profibus PA preferred.
• knowledge of hazardous area classification and certification.
• Hands on experience on Fisher Instrumentation or competitor positioners would be preferred.
• Basic understanding of Emergency Shut-Down system.
  

Our Culture & Commitment to You: