Technical Support Engineer

Job responsibilities:

• Install and configure biometric attendance devices, access control systems, and related software at client locations.
• Provide on-site and remote technical support to resolve hardware, software, and network connectivity issues.
• Conduct training sessions for clients on system operation, data management, and daily usage of the biometric software.
• Perform regular maintenance and servicing of biometric equipment to ensure accurate and reliable performance.
• Integrate attendance software with existing systems such as payroll or HR modules as required by clients.
• Diagnose and troubleshoot system faults, replacing or repairing faulty components when necessary.
• Document all service activities, including installation reports, maintenance logs, and customer feedback.
• Collaborate with the development and sales teams to provide product feedback and improve customer satisfaction.
• Update firmware and software to the latest versions and ensure data backups are performed securely.
• Provide after-sales support and ensure timely response to client service requests and AMC (Annual Maintenance Contract) commitments.

Eligibility:

Candidates with Diploma / B.E. / B.Tech (Computer / IT / Electronics) or B.Sc. IT / M.Sc. IT / MCA are eligible.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

License/Certification:

• Driving Licence (Required)
• Aadhaar Card (Required)

Work Location: In person