Technical Support Engineer

Role Purpose(s)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Job Responsibilities & Duties

• Operates and monitors all systems, applications, network and telecommunication line usage
• Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
• Perform and execute user service requests in accordance with QMS standard.
• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
• Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
• Day-to-day data center Physical Security Controller to maintain proper security within the data centre
• Maintains and monitors usage of storage media, stationery, etc.
• Generate inventory and statistical reports
• Must be willing to work 24x7 12hr shifts
• Any other duties as and when assigned.

Qualifications

• 2+ years' of Technical Support for Network Operations Center (NOC)
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Education Requirements

• Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic

Working Experience Requirements

• Basic knowledge in PC operations and computer networking.
• Experience in computer operations environment
• Fresh diploma graduates are welcome to apply.

Skills Required

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Windows and Linux Knowledge
• ITIL Foundation
• Solid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian).
• Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt).
• Familiarity with command-line tools and shell scripting.