Technical Support Engineer

As a Biometric Technician, your role will involve installing and configuring biometric attendance devices, access control systems, and related software at client locations. You will provide on-site and remote technical support to address hardware, software, and network connectivity issues. Additionally, conducting training sessions for clients on system operation, data management, and daily usage of the biometric software will be part of your responsibilities. Key Responsibilities: - Install and configure biometric attendance devices, access control systems, and related software - Provide on-site and remote technical support to resolve hardware, software, and network connectivity issues - Conduct training sessions for clients on system operation, data management, and daily usage of the biometric software - Perform regular maintenance and servicing of biometric equipment - Diagnose and troubleshoot system faults, replacing or repairing faulty components - Document all service activities, including installation reports, maintenance logs, and customer feedback - Collaborate with development and sales teams to provide product feedback and enhance customer satisfaction - Update firmware and software to the latest versions and ensure secure data backups - Provide after-sales support and ensure timely response to client service requests and AMC commitments Qualifications Required: - Diploma / B.E. / B.Tech (Computer / IT / Electronics) or B.Sc. IT / M.Sc. IT / MCA In this role, you will be required to possess a Driving Licence and Aadhaar Card. The job types include Full-time, Permanent, and Fresher positions. The work location is in person. Please note that cell phone reimbursement and internet reimbursement are included in the benefits package.,